Refund Policy

Scope

This Refund Policy applies to one-off purchases of the services listed on mentors.coach. Each service is bought once and paid in full at the moment of order; nothing renews and nothing is charged again. We deliver no physical goods. Payments are processed through Stripe, Inc.

This policy is governed by the laws of the State of Wyoming, United States, and is subject to applicable consumer protection laws in your jurisdiction.

Refunds by stage

A service is paid once but delivered over time, in steps. What is refundable therefore depends on how much of it has been performed, not on a calendar date.

• Before the first session or the first handover of materials: the order is refunded in full, less the payment processing fee charged to us.
• After delivery has begun: the order is refunded in proportion to the steps not yet performed. Steps already accepted are not refunded.
• The diagnostic part of a service: once it has been carried out, its cost is not refundable — it is the part that has already been delivered to you in full.
• Orders paid in instalments: we refund what you have actually paid so far, under the same staged rules as any other order, and we stop the instalments that have not yet been taken. The refund comes from us, not from a third party, and nothing further is charged after it.

A refund we approve is issued to the original payment method and may take 5-10 business days to appear, depending on your bank. We notify you by email once it has been sent.

Mentorship Sessions

• Missed or late-canceled sessions (less than 24h before start) are not refundable.
• If a mentor does not attend, we will reschedule or offer a credit/refund for that session.

Consumer Rights by Region

EU/UK Consumers

For consumers in the European Union and United Kingdom, statutory rights under EU/UK consumer protection laws may apply. If you request immediate access to digital services, you acknowledge that the 14-day withdrawal right under the Consumer Rights Directive may be affected once the service begins. We will reasonably honor applicable consumer protection laws in your jurisdiction.

U.S. Consumers

For consumers in the United States, this policy is governed by Wyoming state law. Some states may provide additional consumer protection rights. If you are a resident of a state with specific refund requirements for digital services, we will comply with applicable state laws.

Other Jurisdictions

We respect applicable consumer protection laws in all jurisdictions where we operate. If you believe you are entitled to a refund under local consumer protection laws, please contact us with details about your situation and applicable law.

How to Request a Refund

To request a refund, please contact us at hello@mentors.coach with the following information:

• Your account email address
• Purchase date and transaction ID (if available)
• Which service you ordered
• Reason for the refund request
• Any relevant details about your use of the service

We typically respond to refund requests within 2 business days. Once approved, refunds are processed through Stripe and may take 5-10 business days to appear in your account, depending on your payment provider.

Note: If you have initiated a chargeback or payment dispute with your bank or credit card company, please contact us first to resolve the issue. Chargebacks may result in account suspension or termination.

Contact Us

If you have questions about this Refund Policy, please contact us at: