Refund Policy

Scope

This Refund Policy applies to digital subscriptions for the mentors.coach platform. We do not deliver any physical goods. All payments are processed through Stripe, Inc. ("Stripe"), a PCI DSS Level 1 compliant payment processor.

This policy is governed by the laws of the State of Wyoming, United States, and is subject to applicable consumer protection laws in your jurisdiction.

Subscriptions

All subscription fees are charged in U.S. dollars (USD) and processed through Stripe. Refunds, when applicable, will be issued to the original payment method used for the purchase.

• Monthly plans: Charges are non-refundable, but you may cancel anytime. Access remains until the end of the current billing period. No refunds are provided for partial months.
• Annual plans: You may request a pro-rated refund within the first 30 days if you are not satisfied and have not used a scheduled 1:1 mentorship session. After 30 days, annual plans are non-refundable. Refunds are calculated based on the remaining unused portion of your subscription.

Processing refunds may take 5-10 business days to appear in your account, depending on your payment provider. We will notify you via email once the refund has been processed.

Mentorship Sessions

• Missed or late-canceled sessions (less than 24h before start) are not refundable.
• If a mentor does not attend, we will reschedule or offer a credit/refund for that session.

Consumer Rights by Region

EU/UK Consumers

For consumers in the European Union and United Kingdom, statutory rights under EU/UK consumer protection laws may apply. If you request immediate access to digital services, you acknowledge that the 14-day withdrawal right under the Consumer Rights Directive may be affected once the service begins. We will reasonably honor applicable consumer protection laws in your jurisdiction.

U.S. Consumers

For consumers in the United States, this policy is governed by Wyoming state law. Some states may provide additional consumer protection rights. If you are a resident of a state with specific refund requirements for digital services, we will comply with applicable state laws.

Other Jurisdictions

We respect applicable consumer protection laws in all jurisdictions where we operate. If you believe you are entitled to a refund under local consumer protection laws, please contact us with details about your situation and applicable law.

How to Request a Refund

To request a refund, please contact us at hello@dspartners.solutions with the following information:

• Your account email address
• Purchase date and transaction ID (if available)
• Plan type (monthly or annual)
• Reason for the refund request
• Any relevant details about your use of the service

We typically respond to refund requests within 2 business days. Once approved, refunds are processed through Stripe and may take 5-10 business days to appear in your account, depending on your payment provider.

Note: If you have initiated a chargeback or payment dispute with your bank or credit card company, please contact us first to resolve the issue. Chargebacks may result in account suspension or termination.

Contact Us

If you have questions about this Refund Policy, please contact us at: