Application Production Support – Transfer Agency

We are looking for an Application Production Support Engineer – Transfer Agency to join our APS (Application Production Support) team. In this position you will be the first point of contact for users of several Transfer Agency applications, providing technical support and, when needed, functional guidance. The primary focus is on keeping the production environment stable and resolving incidents quickly.

Application Production Support – Transfer Agency

Responsibilities:

Monitor and support daily production activities for Transfer Agency applications

Diagnose and deliver high‑level functional support for accounting systems

Analyse and resolve and technical issues during production phases

Provide guidance, mentorship and help build shared team values

Develop and maintain deep knowledge of systems and the Transfer Agency business area

Manage performance‑related incidents and process specific action requests

Maintain clear communication, accurate reporting and appropriate escalation

Participate in testing, internal meetings and coordination calls with service providers

Requirements:

Strong understanding of SQL with the ability to write complex queries

Hands‑on experience with Oracle DB, Linux/Unix and enterprise‑level application troubleshooting

Practical knowledge of ITIL best practices (incident, problem and change management)

Knowledge in area of Transfer Agency, including a good understanding of transfer agency processes, investor onboarding, account maintenance, and trade processing

Excellent written and spoken English (mandatory)

Analytical mindset – capable of interpreting accounting reports, rules and tax implications

Autonomous and able to lead investigations to resolution

Client‑focused – able to identify needs and deliver appropriate solutions.

Nice‑to‑have: experience with Multifonds (MFTA), monitoring tools (Dynatrace or Splunk), Unix/Linux scripting, and scheduling tools such as Control‑M or Autosys

What we offer:

Hybrid work mode, 50% working from home within a month

Equivalent for remote work expenses (120 PLN per month)

Stable employment in the international company

Fully paid private medical care for employee

Pre-paid lunch card

Employee Pension Plan

Co-financed Multisport Card

MyBenefit Cafeteria Platform

Life insurance

Car parking availability in the office building

Trainings and development opportunities

If the offer sounds interesting to you - please be invited to apply with your resume in English.