Cloud Support Engineer

Job description:

ROLE

 

•    Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)

•    Perform configuration changes and deploy new releases

•    Handle incidents and service requests escalated by Digital Operations L1 Support

•    Update and track incidents and requests in the ticketing tool

•    Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues

•    Conduct root cause analysis (RCA), document findings, and drive corrective actions

•    Escalate incidents and requests to L3 Support when appropriate

•    Maintain and enrich the knowledge base

•    Contribute to the maintenance and improvement of process documentation

 

 

PROFILE

 

•    Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage

•    Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus

•    Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)

•    Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus

•    Knowledge of containerized environments: Docker, Kubernetes, AWS

•    Basic scripting skills: Bash, Python, Postman

•    CI/CD pipelines: ArgoCD, Argo Workflows

•    Languages: Excellent English (C1, written and spoken); additional languages are a plus

•    ITIL certification is an advantage

•    Strong written and verbal communication skills

•    Solid analytical and problem-solving abilities

•    Strong organizational skills with effective prioritization and time management

•    Proactive, self-motivated, and results-driven

 

JOIN US !

 

• Join a global leader in trust technologies with a mission that matters.

• Be at the strategic heart of a financially sound and innovation-driven company.

• Collaborate with high-level experts and work on impactful international projects.

• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.