Google Workspace Engineer (2nd Level Support)

We are looking for a
Google Workspace Engineer
who wants to take ownership of enterprise collaboration support and contribute to the evolution of modern workplace environments.

You will work within an international support organization, ensuring stable and efficient operation of
Google Workspace
services while driving improvements in automation, documentation, and support processes. You collaborate closely with engineering teams, service providers, and business stakeholders to deliver high-quality support and continuous service optimization.

Your key responsibilities include:

• Take ownership of
  2nd Level Support
  activities across the
  Google Workspace
  ecosystem, ensuring structured
  ticket
  handling and operational transparency.
• Support and maintain collaboration
  platforms
  including
  Gmail
  ,
  Drive
  ,
  Groups
  , and
  Vault
  , ensuring stable and reliable
  service delivery
  .
• Act as a coordination point between
  1st Level Support
  ,
  engineering teams
  , and
  external service providers
  .
• Perform advanced
  troubleshooting
  and
  root cause analysis
  including
  log analysis
  ,
  mail tracing
  , header analysis, and
  HAR investigations
  .
• Manage
  user lifecycle processes
  including onboarding, offboarding, license management, and group administration using tools such as
  Adaxes
  and
  GAM
  .
• Drive
  documentation quality
  and
  operational excellence
  through
  SOP creation
  , knowledge base management, and
  shift-left initiatives
  .
• Contribute to
  automation
  and
  continuous improvement
  initiatives while supporting
  IAM
  topics such as
  SSO integrations
  and
  authentication flows
  .

Benefits

• Motivizer Benefits Platform
  to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose
  medical care package, meal tickets, sports cards
  (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms),
  cinema tickets, shop vouchers, discounts and many more.
• Language Courses
  – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic further
  training opportunities - both internally
  and from
  external providers.
  We support your ongoing learning and development.
• Cooperation within an
  internal community
  is our everyday reality. We have
  networking events, coding challenges, and company parties
  for different occasions.

Qualifications

• Completed university degree
  in
  Computer Science
  , Business Informatics, or a comparable field.
• Hands-on experience
  with
  Google Workspace
  administration in enterprise environments.
• Strong understanding of
  Google Workspace Admin Console
  and services such as
  Gmail, Drive, Groups,
  and
  Vault.
• Experience with
  troubleshooting methodologies
  ,
  log analysis
  , and
  mail
  or
  web diagnostics
  (e.g. header analysis,
  HAR files
  ).
• Solid knowledge of
  Identity and Access Management
  concepts and
  SSO technologies
  such as
  SAML
  or
  ADFS
  .
• Experience with
  automation tools
  such as
  GAM
  ,
  Google Apps Script
  , or
  low-code platforms
  .
• ITIL Foundation certification
  and
  Google Workspace certifications
• Strong communication skills in
  English
  and
  Polish
  , with readiness for occasional visits in the office in
  Katowice
  .

About OBI Smart Technologies

WHO ARE WE:

We are a joint venture between OBI and Reply Group, responsible for co-designing, building and operating mission-critical digital platforms for commerce, customer service, and omnichannel retail.

OUR MISSION:

"
We unite technology leadership with deep retail vision to implement standardized processes and scalable digital products that drive efficient support for one of Europe’s largest DIY retailers. Leveraging proven best practices, we advance the internationalization of products and the digital mindset of our partners, delivering consistent and business-critical solutions to support the targets of our customer.
"