Senior Autodesk Specialist

Location

Krakow, All PL Regions, Poland

Capabilities

Digital and Data

Office Setup

Office/Onsite

Job ID

#42766

Industry

Cities & Places

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

Responsibilities:

Resolve issues for Autodesk product users, particularly in Forma services.

Research, verify, and document product defects

Provide prompt, and efficient assistance to team members with a problem with their tools and 3rd party applications & plugins.

Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base

Priority handling and escalation of critical issues and monitoring of service level compliance

Perform Triage of issue to make sure it is in the correct support queue

Document support interactions in a company-wide case management system

Perform root cause analysis to mitigate recurrence

Escalate customer issues to senior staff if required, or enter and resolve Autodesk tickets

Manage team backlog of support requests

Manage user expectations by providing updates on progress

Participate in internal Communities of Practice, global platform meetings and lending your expertise to teams for software utilization and workflow guidance

Here's what you'll need

Experience working directly with architects, engineers and designers from all disciplines.

At least 8 years of AEC industry working experience

Product Expertises – Autodesk Forma and at least three or more apps such as - Autocad, Revit, Civil 3D, Plant 3D, Navisworks, Innovyze apps etc. Imaginit Clarity, Revizto, Application Licensing, MS Windows

Knowledge of BIM Standards and workflows

Willingness to "own" the problem (user issue), troubleshoot and ability to solve or mitigate the problem

Work in flexible working hours in a Hybrid work culture

Identify workflow issues if a user could perform the task with another tool or method to produce a similar result.

Verify product issues, by utilizing diagnostic tools, reading product documentation and forums

Availability to work afternoon hours, from 1:00 PM to 9:00 PM (Poland time).

The Ideal Candidate:

Service Minded – caring for our employees and being sensitive to their deadlines

Clarify assignments, prioritize work and attend to detail to ensure work is done

Take ownership of tasks & issues & be accountable for them

Take on new opportunities and tough challenges, and enthusiasm

Stay up to date with industry trends

Learn through experimentation when solving new problems, using both successes and failures as learning opportunities

A Team Player & willingness to share the learnings with fellow colleagues

Perpetual learner – adapts to new challenges quickly

We offer:

Full-time employment contract with salary corresponding to qualifications

The possibility to work in the office or in a hybrid model

Flexible working hours

"Short Fridays" (Monday – Thursday 8.5h, Friday 6h),

Membership in Jacobs social networks (Women's network, One World, PRISM, Careers Network, Collectively, SpeakUp and others) and participation in initiatives related to their activities,

Benefits package (LuxMed medical package, additional life insurance, holiday allowance, multisport card co-financing, My Benefit cafeteria system, psychological care),

Language courses (English, German, Polish),

Holiday allowance („wczasy pod gruszą”)

We know that if we are inclusive, we’re more connected, and we’re more creative. We accept people for who they are. Find out more about life at Jacobs.

As a Disability Confident employer, we will interview all disabled applicants who meet the criteria for a vacancy.

If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team recruitmentpoland@jacobs.com

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Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .