Support Engineer(Security/Compliance)

Role description Support Engineer(Security/Compliance)

Location: Krakow, Poland

Mode: Onsite (with potential 24/7 rotational / weekend shifts)

Hiring Type: sub-con/B2B/Fixed Term contract

Duration: 6 months with possible extension

Key Responsibilities:

• Scope and resolve complex issues with onboarding, deployment, and configuration of products.
• Advise and educate customers on the features and capabilities of our products.
• Interpret and analyze log data to troubleshoot issues.
• Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future.
• Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues.
• Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively.
• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure.
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds.
• Maintain current knowledge and understanding of product roadmaps and emerging technologies

Required Experience

• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.
• 2+ years Customer facing support experience.
• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.
• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments

Soft****Skills

• Demonstrated experience learning new technologies.
• Strong collaborative skills and extensive cross-group coordination skills.
• Proven customer service skills supporting external and/or internal customers in an enterprise environment
• Great phone presence and documentation abilities. Excellent executive communication and crisis

Skills Mandatory Skills : Security/Anti Virus, End Point

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment\-fraud\-alert/