SRE
Application Support Engineer
Cracow
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HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Job description:
HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions.
Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations.
The L2 Application Support Analysts / Engineers are responsible to manage production incidents on HSBC private banking core banking platform - Avaloq.
What you’ll be doing:
- Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed.
- Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process.
- Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged.
- Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.
- Own EOD batch processing in the production environment.
- Conduct daily health checks and application monitoring.
- Manage end-user expectations and maintain clear, regular communication with relevant stakeholders.
- Support a shift-based operating model, including UK shift coverage, weekend on-call, and ad hoc weekend support as required.
You’re a great candidate if you have these:
- 5+ years’ IT experience in comparable application/support roles within the banking domain. Bachelor’s/Graduate degree.
- Knowledge of the Avaloq Front Platform.
- Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting etc.
- Proficiency in PL-SQL and basic knowledge of Oracle DB.
- Experience in handling production batch using tools like Control-M, Autosys, Zena (used in this role).
- Understanding of ITIL processes: Incident, Problem, and Change Management.
- Excellent analytical and problem-solving skills. Clear, effective communication skills, with the ability to engage internal/external stakeholders and end users.
- Fluency in spoken and written English.
Nice to have:
- Avaloq ACP certification.
- ITIL Foundation certificate.
- Scripting experience is an added plus i.e. shell scripting.
What you’ll get with us:
The pay range for this role is 17 500 PLN – 23 000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
You'll achieve more when you join HSBC.
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test
- Telephone screen
- Job interviews with the hiring managers
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.
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