Conversational AI Customer Services Analyst - Mexico

Acerca de Abbott
Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las personas. Siempre estamos mirando hacia el futuro, anticipando cambios en la ciencia y la tecnología médica.

Trabajando en Abbott
En Abbott, puedes hacer un trabajo que importa, crecer y aprender, cuidar de sí mismo y de tu familia, ser verdaderamente quien es y vivir una vida plena. Tendrás acceso a :

• Desarrollo profesional con una empresa internacional donde podrás hacer crecer la carrera que sueñas.
• Una compañía reconocida como mejor lugar para trabajar en docenas de países alrededor del mundo y nombrada una de las empresas más admiradas del mundo por Fortune.
• Una compañía que es reconocida como una de las mejores compañías grandes para trabajar, así como un mejor lugar para trabajar para la diversidad, las madres trabajadoras, mujeres ejecutivas y científicas.

La Oportunidad
Esta posición está ubicada en la Ciudad de México en la división de Productos farmacéuticos establecidos. En esta división estamos comprometidos a llevar los beneficios de nuestros medicamentos confiables a más personas en los países de más rápido crecimiento del mundo. Nuestro amplio portafolio de medicamentos genéricos de marca diferenciada y de alta calidad abarca múltiples áreas terapéuticas, incluidas la gastroenterología, la salud de la mujer, los cardiometabólicos, el manejo del dolor / sistema nervioso central y las vías respiratorias.

Como
Becario de Supply Chain
apoyarás en el diseño e implementación de un modelo automatizado de integración y procesamiento de datos mediante la extracción, transformación y consolidación (ETL) de información proveniente de ERP (BPCS), archivos Excel y sistemas externos, con el fin de generar reportes de cumplimiento del área de manera automática y estandarizada. El proyecto contempla el desarrollo de herramientas en Excel (macros) y Power BI para la visualización dinámica de KPIs, Asegurando consistencia, trazabilidad y disponibilidad oportuna de la información para la toma de decisiones.

¿Qué harás?
Extracción y consolidación de datos desde ERP (BPCS), Excel y sistemas externos en una base centralizada.

Depuración, validación y estandarización de información para asegurar calidad y consistencia de datos.

Desarrollo de automatizaciones en Excel (macros) para la generación de reportes de cumplimiento.

Creación de dashboards interactivos en Power BI para visualización de KPIs de Supply Chain.

Documentación de procesos, modelos de datos y reportes desarrollados para asegurar su continuidad.

Cualificaciones requeridas
Estudiante activo a partir del 6° semestre en Ingeniería en Sistemas, Ingeniería en Computación, Tecnologías de la información o afín.

Conocimientos en Excel (macros), Power BI

Idiomas : inglés intermedio.

Responsabilidad, proactividad, trabajo en equipo, organización.

Aplicar ahora
Siga tus aspiraciones profesionales con Abbott para obtener diversas oportunidades con una empresa que puede ayudarte a construir tu futuro y vivir tu mejor vida. Abbott es un empleador de igualdad de oportunidades, comprometido con la diversidad de los empleados.

Conéctese con nosotros en www.abbott.com, en Facebook en www.facebook.com/Abbott y en Twitter @AbbottNews y @AbbottGlobal.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

Bain Capability Network (BCN) Private Equity Group (PEG) CoE provides specialized support to global teams across the private equity value chain, enabling clients to make key investment decisions. Our expertise lies in addressing critical diligence questions through a range of products such as survey analytics, digital diagnostic, workforce analytics and disruption assessment. 

Our teams work in a fast-paced environment delivering consistent and impactful results at scale. In the last decade, we have witnessed an exponential growth, reaching ~300 members in 2026 from ~10 members in 2013. We operate across all three regions (APAC, EMEA and Americas) from our 3 office locations – India, Poland and Mexico. We work across industries, including Technology, Consumer Products & Retail, Healthcare & Life Sciences, Financial Services and Advanced Manufacturing & Services.

We provide an opportunity to solve challenging business problems in a dynamic set-up working closely with global Bain teams, acting as a thought-partner with daily deliverables.

A DAY IN THE LIFE OF AN ASSOCIATE

As an Associate, you are responsible for completing deliverables assigned to you, while ensuring zero defects. You must actively participate in and contribute towards brainstorming of solutions, work planning and conducting thorough quality checks of work done by other team members, if needed. You must keep the project leader/ Manager updated on the case progress while at the same time highlighting roadblocks. You could also be responsible for communicating insights and present answers derived from analysis to case and/or practice teams

WHAT YOU'LL DO

Case delivery: Quantitative research/ Surveys

• Prepare research designs, sampling plans, and survey instruments for both B2B and B2C surveys
• Provide inputs to stakeholders on best approach, vendor choice and cost overview of the projects
• Deliver end-to-end on research projects, including, case team briefing, fieldwork monitoring, fraud/ quality control, maintaining vendor relationships and reporting
• Conduct survey data analytics to identify patterns and trends using tools like MS Excel
• Perform thorough quality checks in their work including pressure-testing the insights
• Create high-quality presentations, dashboards, and written outputs by leveraging rigorous data analysis and synthesizing insights across project workstreams to directly address key hypotheses

Case delivery: Qualitative research

• Conduct primary research interviews and calls with senior stakeholders (e.g., CXOs, functional leaders, industry experts) and synthesize the insights
• Manage set-up and delivery of AI-led/ enabled interviews and synthesis of insights

Beyond case delivery

• Stay ahead of latest industry trends and new tools and technologies in quantitative primary research
• Motivate team members, boost team morale and exhibit role model behavior
• Facilitate cross-sharing of learning/knowledge and tools within and across teams
• Leverage opportunities to provide training, coaching and mentoring to fellow team members

ABOUT YOU

• Bachelor’s degree in any field with a strong academic performance and 0-2 years of relevant experience in a global multinational corporation, with exposure to management consulting and business analytics, or an MBA/ post-graduate with 0-3 years of relevant experience (consulting background preferred)
• Excellent written and spoken English (C1/C2 level)
• Strong analytical and problem-solving skills
• Learning agility to internalize new ways of working, pick new analytical tools, and adapt to ever changing project expectations and client needs
• Ability to manage multiple tasks, communicate clearly, and present to senior stakeholder
• Proficiency in Excel and PowerPoint; knowledge of Alteryx, Tableau, SPSS and AI tools is a plus
• Prior exposure to quantitative research in CP&R, technology, or healthcare is preferred
• Prior exposure to primary qualitative research is a plus but not mandatory
• Prior experience with secondary research using public or subscription databases is a plus but not mandatory

Please submit your CV/resume in English to ensure your application is considered.

Department:
Research

Location:
Mexico City, Mexico

Description
Aurora Energy Research is looking for recent graduates or early-career professionals with up to 2 years of relevant experience, with a passion for the energy sector to join our Research team in Mexico.

Based in Mexico City (CDMX), you will contribute to the firm by developing analysis and conveying insights to enhance clients’ decision making. You will play an active role in all aspects of client engagement: helping identify issues, forming hypotheses, conducting analysis, and synthesizing conclusions into recommendations.

The successful applicants will combine technical strength with a strong track record of leadership, dedication, and performance in team-oriented environments. Successful candidates will work in a dynamic, and intellectually stimulating, yet supportive environment. They will enjoy autonomy, the opportunity to substantially influence major decisions in the energy sector, and to grow into industry experts under the guidance of directors with deep experience addressing major strategic issues at the world’s leading advisory firms.

The position suits recent graduates of a bachelor’s or master’s program, as well as early-career professionals with up to 2 years of relevant experience.

Key Responsibilities

• Develop timely and rigorous quantitative analyses to enhance clients’ decision making
• Work closely with our modelling team, structuring economic problems into quantifiable analyses and deriving insights from the model results
• Contribute to Aurora’s product development, by identifying new opportunities and expanding our capabilities
• Engage with clients to thoroughly understand their requirements
• Communicate findings to clients

What we are looking for
Required attributes:

• 0–2 years of relevant professional experience, ideally in the energy sector or in consulting (strategy, economic, or financial).
• Degree in a quantitative subject (Mathematics, Economics, Physics, Engineering, Finance) with a strong academic record and outstanding Grade Point Average
• Interest in or knowledge of power markets and associated policy frameworks
• An ability to collect, analyse and interpret complex quantitative data and information
• Evidence of strong performance in team-oriented environments
• An ability to communicate and collaborate with both technical and non-technical parties
• Proficiency in English (C1 level)
• Written and spoken fluency in Spanish (C2 level)

Desirable attributes:

• Existing knowledge of the Mexican market and energy markets in general
• Competence in advanced data analytics (e.g. Python, Advanced Excel)

To apply, please
submit your CV in English
What we offer

• The opportunity to substantially influence major decisions in the energy sector
• Direct engagement with clients through Aurora conferences, workshops and webinars
• The opportunity to grow into a publicly visible industry expert
• A fun, informal, collaborative and international work culture
• A competitive salary package
• Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

The team will review applications as they are received. Salary will be competitive with experience.

To apply,
please submit your CV in English
, a brief cover letter, your salary expectations and state your earliest possible start date.

Population Health Informaticist (AI Training)
About The Role
We're partnering with leading AI research teams to build smarter, more accurate health AI — and we need population health experts to make it happen. As a Population Health Informaticist, you'll apply your real-world expertise to evaluate, shape, and improve AI systems that reason about health data, trends, and interventions.

Your domain knowledge is the asset. You'll work independently, on your schedule, contributing to AI projects that have genuine impact on how healthcare systems understand and serve communities.

• Organization: Alignerr
• Type: Hourly Contract
• Location: Remote
• Commitment: 10–40 hours/week

What You'll Do

• Evaluate AI-generated analyses of population health data for accuracy, relevance, and clinical soundness
• Review and improve AI outputs related to health trends, disparities, surveillance, and intervention strategies
• Apply your expertise to assess the quality of dashboards, reporting frameworks, and data pipelines described or generated by AI
• Identify gaps, errors, or misleading conclusions in AI-generated public health content
• Provide structured, expert feedback that directly improves how AI models reason about population health
• Work asynchronously on task-based assignments — no meetings required

Who You Are

• Experienced working with healthcare, public health, or population-level datasets
• Skilled in data analysis and visualization, with hands-on experience building or evaluating dashboards and reporting tools
• Able to critically assess whether data-driven insights are accurate, actionable, and appropriately communicated
• Comfortable translating complex health data concepts into clear, structured written feedback
• Detail-oriented and self-directed — you can work independently without hand-holding

Nice to Have

• Background in epidemiology, biostatistics, public health informatics, or health policy
• Experience with data annotation, quality assurance, or evaluation systems
• Familiarity with tools like Tableau, Power BI, Python, R, or SQL in a health context
• Prior work with community health data, claims data, or EHR systems

Why Join Us

• Work on cutting-edge AI projects alongside top-tier research labs
• Fully remote and flexible — choose your own hours and workload
• Freelance autonomy with the backing of a structured, global platform
• Put your public health expertise to work in a field-defining new domain
• Potential for ongoing work and contract extension as projects evolve