Customer Quality Engineer

Landis+Gyr EMEA
, formerly part of the Landis+Gyr Group, supports electricity, gas, water and thermal utilities in managing increasingly complex networks, improving operational efficiency and enabling more sustainable use of resources.

With more than
2.800 employees in 19 countries
and decades of experience in critical infrastructure technology, the company provides advanced metering, network intelligence and digital solutions to utilities and infrastructure operators primarily across Europe, Middle East and Africa. As a standalone organisation, Landis+Gyr EMEA builds on long-standing customer relationships and proven technology capabilities, backed by experienced regional teams.

Purpose and Objective
The Customer Quality Engineer (CQE) is responsible for ensuring customer satisfaction by maintaining high product quality standards and managing customer quality-related issues. This role acts as the primary interface between customers and internal teams for all quality concerns, driving root cause analysis, corrective actions, and continuous improvement.

Key Performance Indicators

• Non-conformance Cost.
• Defect Parts Per Million.
• Quality-and-fast responses to customers complaints (TAT) and reporting.
• Customers satisfaction.

Key areas of responsibility

• Acting as per the customer quality management processes, contributing to improve them.
• Managing CAPAs and customers facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved.
• CAPAs/8D and related KPIs reporting.
• Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management.
• Executing analysis of field returns and internal testing results to promote products reliability improvement initiatives.
• Supporting contracts warranty clauses analysis.
• Implementation of lessons learning and best practices sharing to continuously improve products and processes.
• Identification, evaluation, and mitigation of risks.

Required Skills

• Quality management mindset.
• Customer relationship management skills .
• Excellent communication and interpersonal skills.
• Experience handling customer complaints.
• Ability to work closely with Manufacturing, Engineering, Supply Chain, and R&D teams.
• Ability to manage multiple priorities and work under pressure.
• Process improvement and lessons learned implementation.
• Results-driven approach.
• Knowledge of quality tools and structured problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys, FMEA).
• Knowledge of quality standards and systems, such as ISO standards and Six Sigma.
• Experience with CAPA/CRM tools .
• Presentation and facilitation skills.
• KPI monitoring, analysis and reporting .
• Knowledge of statistical analysis methods and tools.
• Proficiency in Microsoft Office and other applicable tools.

Experience

• Proven track record with 3+ years of experience in a quality-related role; experience in a customer-facing environment is preferred.
• Project management skills.
• Experience with hardware, firmware, software, and device/solution applications for industrial systems.
• Experience in customer-facing roles, particularly in problem solving, services, technical support, or commercial interfaces.
• Solid knowledge of quality tools and methodologies and their application, including 8D/problem solving, FMEA, DMAIC, Six Sigma, and risk management.
• Ability to propose and implement continuous improvement activities related to process and product quality.

Education Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Degree in Engineering, Electrical Engineering, Electronics, Physics, Materials Science, Chemistry, or a related field.
• Six Sigma Green Belt or Black Belt certification is preferred.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone.
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