Data Center Technician

We are an Israeli cybersecurity company specializing in cloud investigation and automated incident response across AWS, Azure, and GCP. We are looking for a
Cloud DevOps Engineer
to build, automate, and secure our GCP-centric cloud platform in a fast-paced startup environment. In this role, you will own CI/CD pipelines, infrastructure as code, GKE, and Airflow-based workflow orchestration, working closely with our development, security, and data teams

Requirements:

Must-Have Skills:

• GCP — strong, hands-on production experience
• GKE / Kubernetes in production
• Apache Airflow — authoring DAGs and managing the platform
• 4+ years in DevOps / SRE / Cloud Engineering
• Terraform (IaC) required
• CI/CD tooling and best practices
• Secrets management, RBAC, and audit logging
• Scripting in Python, Bash, or PowerShell
• High level of English

**Nice-to-Have:**

• Azure and/or AWS
• CloudFormation or Bicep

At Six Values, we are more than just a B2B betting and gaming technology company — we are creators of experiences that change people’s moods for the better.
We work with a range of global client brands - are we are in “scale up” mode, hiring the best and most highly motivated, fast working, bureaucracy hating, “I want to win but I’m not afraid to fail…”, team players. We provide B2B support services to multiple technology and gaming partners, we believe in the free market, and want to hear from the best of the best.

Purpose
Operation of the Incident & Service Management processes while leading and developing the support team. The role drives SLA design and compliance, automates support workflows, manages shift coverage, and aligns integrations/releases with effective support and continuous improvement.

Key Responsibilities

• Service Management Process & Incident Ownership
• Drive and document the Incident Management process, enforcing standardized ticket statuses, and automations (e.g., escalations, reminders, auto-closure).
• Monitor service boards to ensure timely transitions and accurate categorization; intervene when tickets stall or breach SLAs.
• Coordinate root cause analysis (RCA) and ensure that every incident has a clear post-mortem before closure.
• Communicate clearly with operators, partners, and internal stakeholders during incidents, including escalation notices and resolution summaries.
• SLA Design & Performance Management
• Develop and review SLAs/OLAs that are SMART (Specific, Measurable, Achievable, Relevant, Time-bound) and tailored to different products and operators.
• Align SLAs with commercial and product teams, ensuring that operator expectations, warranty periods, and support coverage are captured in service design.
• Track and report SLA performance, including response times, resolution times, and breach analyses; recommend changes based on trends and customer feedback.
• Technical Guidance & On‑Call Management
• Maintain working knowledge of platform architecture, APIs, logs, and database queries to support effective triage and coaching.
• Define and manage 24/7 shift schedules, ensuring global coverage and clear on‑call escalation paths.
• Provide technical coaching to L1 and L2 support staff, reviewing troubleshooting steps and ensuring accurate data capture in tickets.
• Integration & Release Alignment
• Collaborate with Integration PMs and Release Managers to ensure smooth handover of new game integrations and B2C/B2B releases; verify that support playbooks, escalation paths, and warranty periods are defined and communicated.
• Participate in release retrospectives and warranty windows, ensuring incidents are triaged within 24 hours and that learnings feed back into the integration and support processes.
• Continuous Improvement & Knowledge Management
• Maintain and enhance the knowledge base, runbooks, and Confluence pages; ensure all support procedures are documented and up to date.
• Lead post‑mortems and continuous improvement initiatives, implementing automation and process enhancements to reduce incident volume and improve resolution times.
• Encourage the support team’s involvement in process improvement, capturing suggestions and tracking improvement actions to closure.
• Team Leadership & People Management
• Apply company policies on security, communication, and data handling; ensure accurate time logging and capacity planning using Jira Tempo.
• Track progress in HR Management Platform, and conduct quarterly performance reviews using objective metrics.
• Coach team members, address performance issues constructively, and manage promotions and career growth in line with company guidelines.
• Support recruitment and onboarding, participate in structured interviews, prepare onboarding plans, and conduct probation reviews.
• Foster psychological safety, run regular 1:1 meetings, and build an inclusive culture focused on continuous learning and collaboration.
• Communication & Reporting
• Provide monthly and quarterly reports to management covering incident statistics, SLA performance, improvement initiatives, and resource needs.
• Maintain an updated Confluence space with roles, processes, metrics, playbooks, and project documentation.
• Summarize company and departmental announcements for the team to ensure alignment with broader business goals.

Skills & Competencies

• Strong understanding of ITIL/ITSM practices, especially Incident, Problem, Change, and Service Design.
• Experience designing and managing SLAs and automating support workflows.
• Technical proficiency with logs, APIs, SQL, and troubleshooting, preferably within the iGaming ecosystem.
• Familiarity with ticketing and collaboration tools (Jira Service Management, Tempo, Confluence, GitLab, TestRail, Slack, Teams, Microsoft 365, Google Workspace).
• Proven ability to manage 24/7 support teams, including shift scheduling and on‑call rotations.
• Leadership and coaching skills, with a focus on psychological safety and continuous improvement.
• Excellent stakeholder management and communication skills, both written and verbal.

Success Metrics (KPIs)

• SLA compliance rate across all support tickets and services.
• Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) by severity level.
• Number of repeat incidents and reduction trends over time.
• Accuracy of ticket status and transitions.
• Operator/partner satisfaction scores (CSAT).
• Knowledge base coverage and usage, including runbook updates and training materials.
• Team engagement and retention, measured through performance reviews and feedback.
• Completion rate of continuous improvement actions, ensuring post‑mortem findings lead to measurable improvements.

Why Join Us

• Be part of a fast-growing, innovative company with a clear vision and mission.
• Work in a dynamic, collaborative environment that values speed, clarity, and decisiveness.
• Take ownership of a critical role with the opportunity to make a significant impact on the business.
• Join a team of highly motivated, talented professionals who are passionate about delivering exceptional experiences.

About Sixvalues
Our vision is to elevate the mood of people everywhere, making every interaction more engaging, rewarding, and memorable. Through cutting-edge technology and a real commitment to excellence, we aim to revolutionize how people connect with digital experiences, transforming the world of betting and gaming technology.

Our mission is simple yet ambitious: to be a fast-moving, highly efficient tech company that brings joy and excitement to players by delivering top-tier solutions for operators. From website and application development to data analytics and payment systems, everything we do is designed to create seamless, thrilling experiences for our partners and their customers.

We are TBC - a leading financial institution in the region and the winner of The Banker’s Technology Awards 2026 in Central and Eastern Europe, powered by a courageous and goal-oriented team that fulfills our mission and makes people’s lives easier.

We are setting a new standard of service using data analytics,
artificial intelligence
, and digital products.

We’re here to support your growth and success - just believe in yourself.

Job Description
About the Role
We are seeking a highly qualified and experienced professional to assume the role of Workplace Systems Engineer in the Workplace Systems Engineers Group.

This position requires demonstrated capabilities, deep technical expertise, and the ability to guide complex operations within the WSE domain.

Key Responsibilities

• Ensure high availability, stability, performance, and reliability of related systems
• Ensure high-quality IT services that enable productivity and collaboration
• Design and maintain end‑user computing environments
• Manage operating system lifecycle, including deployment, updates, and configuration
• Automate tasks and processes to improve efficiency and reduce manual effort
• Deploy, update, and maintain applications across organizational devices.
• Ensure compliance with organizational & security policies and technical standards
• Collaborate with cross‑functional teams to support broader infrastructure and security initiatives.
• Contribute to continuous improvement of workplace technologies, processes, and user experience.

Qualifications
Required Qualifications & Experience
The ideal candidate should have strong technical knowledge and be capable of:

• Administering and supporting Microsoft 365 services, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive.
• Managing Microsoft Entra ID, identity security, Conditional Access policies, Single Sign-On (SSO).
• Deploying and maintaining Microsoft Intune solutions for endpoint management, device compliance, and application deployment.
• Implementing and supporting Microsoft 365 security and compliance technologies, including Microsoft Defender and related security controls.
• Troubleshooting and resolving complex technical issues across the Modern Workplace environment while ensuring service stability and user satisfaction.
• Evaluate new Microsoft technologies and features, recommending enhancements to improve productivity and security
• Experience working with cross-functional teams, Infrastructure, Information Security, and Business stakeholders.
• 2+ years in IT operations or digital workplace
• Fluency in English, with strong written and verbal communication skills
• Willingness to learn and work with AI tools and modern technologies

Skills & Competencies

• Strong communication skills with both technical and non-technical stakeholders, including clear incident and status communication.

Education & Certifications

• Master’s degree in information technology, Computer Science, or related disciplines
• AWS Certified Solutions Architect: Associate
• Relevant professional certifications such as Microsoft -MCSA/MCSE
• Cisco CCNA/CCNP, VMware, or cloud certifications such as Azure/AWS preferred
• Microsoft certifications (Azure Administrator/Architect, M365 Expert, Security Engineer, etc.) preferred

Additional Information
TBC processes the personal data of the candidate in order to determine the suitability of the candidate for the vacancy, in accordance with the requirements of the Law of Georgia on Personal Data Protection. Information about the candidate may also be processed to determine the suitability of the candidate for future vacancies. Information about the candidate is stored for a maximum of 3 years.
In case you do not want further data processing, want to change or delete data
, please follow the link and contact us through the communication channels located at the same link https://tbcbank.ge/en/privacy\-policy

TBC shares its information with companies included in the TBC Bank Group PLC. Subsidiary companies also ensure personal data processing in accordance with the law.
If you do not wish to share
your data with TBC Group companies, please contact us at the same link https://tbcbank.ge/en/privacy\-policy

TBC conducts the candidate selection process in compliance with the requirements of the Law on the Elimination of All Forms of Discrimination and the principles of equal treatment, eliminating discrimination on any grounds. If you observe any signs of discriminatory treatment, you can report the incident and be assured that your notification will be followed by appropriate action. At TBC, you can raise your voice through various communication channels and report an incident either anonymously or openly:

• Anonymous web form #1 - https://form.jotform.me/tbcbank/anonymous\-hotline
• Anonymous web form #2 - https://app.safecall.co.uk/ka/file\-a\-report
• Anonymous hotline - 0800 100 268
• Anonymous letter
• Email - the address and detailed information regarding the anonymous reporting of an incident can be found on the website – Anonymous Hotline

We will contact only those candidates who pass the first stage of the selection process and are granted candidate status.

ჩვენ ვაშენებთ TechCo-ს, უფრო მეტს ვიდრე ტრადიციულ ტელეკომ კოპანიას, რომელიც ქმნის ციფრულ პროდუქტებს, მუშაობს მონაცემებზე და სწრაფად გადააქცევს იდეებს რეალურ შედეგებად.

ჩვენთვის კავშირი არ ნიშნავს მხოლოდ ქსელს. ეს ნიშნავს ადამიანებისა და შესაძლებლობების დაახლოებას ციფრული პროდუქტების განვითარებით, მონაცემებზე დაფუძნებული გადაწყვეტილებებით და რაც ყველაზე მნიშვნელოვანია - მომხმარებლისთვის უნიკალური პერსონალიზებული გამოცდილების შექმნით.

ჩვენი მისია
მარტივი და ამბიციურია:

„ვქმნით შესაძლებლობებს ადამიანებისთვის და ვაახლოებთ მათ ერთმანეთთან"
სელფიში მუშაობა ნიშნავს იყო ტრანსფორმაციის მონაწილე, რომელიც განსაზღვრავს როგორი იქნება საქართველოს ციფრული სამყარო მომდევნო წლებში.

სამუშაოს აღწერილობა
სელფიში ვეძებთ გუნდის ახალ წევრს
ქსელის მონიტორინგის ინჟინრის (NOC)
როლზე.

სამუშაო ადგილი: თბილისი

ამ როლში შენ:

• უზრუნველჰყოფ სატელეკომუნიკაციო ინფრასტრუქტურის 24/7 მონიტორინგს (მაგ.: საბაზო სადგურები და ქსელური მოწყობილობები), რათა ქსელი მუშაობდეს სტაბილურად
• დროულად დააიდენტიფიცირებ ინციდენტებს და მოახდენ მყისიერ რეაგირებას მათი სწრაფად აღმოსაფხვრელად
• კოორდინირებას გაუწევ და გააკონტროლებ დაგეგმილ და გადაუდებელ ტექნიკურ სამუშაოებს, რათა მინიმუმამდე დაიყვანო შეფერხება
• გააანალიზებ ქსელის სტატისტიკას, გამოავლენ ტრენდებს და შესთავაზებ გაუმჯობესების შესაძლებლობებს
• იმუშავებ შიდა სტანდარტებისა და პროცედურების დაცვით, რათა უზრუნველყო პროცესების ეფექტურობა და ხარისხი

თუ ეს როლი გაინტერესებს, აუცილებელია გქონდეს:

• უმაღლესი განათლება ტელეკომუნიკაციების, IT-ის ან შესაბამის ტექნიკურ მიმართულებაში
• ქსელის მონიტორინგის მიმართულებით მუშაობის მინიმუმ 1+ წლიანი გამოცდილება
• ქსელის მონიტორინგის სისტემებთან მუშაობის გამოცდილება (Grafana, PRTG, Zabbix ან მსგავსი)
• ამოცანების მართვის სისტემებთან მუშაობის გამოცდილება (ServiceDesk, Jira)
• ინგლისური ენის ცოდნა სამუშაო დონეზე
• მაღალი პასუხისმგებლობის გრძნობა
• სწრაფი სწავლისა და ცვლილებებთან ადაპტაციის უნარი
• დამოუკიდებლად მუშაობისა და პრიორიტეტების მართვის უნარი
• ანალიტიკური აზროვნება და პრობლემების სწრაფად იდენტიფიცირების უნარი
• ოპერატიულად გადაწყვეტილებების მიღებისა და ინციდენტების ეფექტურად მართვის უნარი

გამოგვიგზავნე განაცხადი და გახდი ჩვენი გუნდის წევრი
განაცხადის მიღების ბოლო ვადაა
31 აგვისტო, 2026.
დამატებითი ინფორმაცია
რატომ სელფი
ჩვენ ვმუშაობთ მკაფიო მიზნებით და გაზომვადი შედეგებით. ჩვენთან ყველა ინიციატივას აქვს რეალური ბიზნეს ეფექტი და ქმნის ღირებულებას მომხმარებლებისათვის.

ჩვენ ვაფასებთ:

• პასუხისმგებლობას (Ownership)
• საქმის ხახრისხიან შესრულებას
• პროფესიული ზრდისა და ერთმანეთის განვითარების სურვილს.

სელფი მობაილში შეგიძლია:

• დასახო ამბიციური მიზნები
• თამამად გამოხატო შენი აზრი
• ჩაძიებით მოძებნო უკეთესი გამოსავალი
• ისწავლო და ასწავლო სხვებს.

ჩვენი კულტურა ემყარება ხუთ პრინციპს:

• ფოკუსი ადამიანზე - თანამშრომლებზე და მომხმარებლებზე ზრუნვა
• პასუხისმგებლობა - "შედეგებზე სრული პასუხისმგებლობის აღება, ფორმალური როლის ფარგლებს მიღმაც"
• სიახლეების ძიება - კითხვები, ჩაძიება და იდეების ქმედებად გარდაქმნა
• კეთილსინდისიერება - სიტყვა და მოქმედება თანმიმდევრულია
• გუნდურობა - „ჩვენ“ ყოველთვის უფრო მაღალია „მე“-ზე.