Site Reliability Engineer
Dev Ops II
Удалённоfulltime
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LivePerson
(NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
Overview
Welcome to the
Cloud DevOps Core (CDC)
team at LivePerson!
We are a team of DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a
hands-on Senior DevOps Engineer
to join our growing team in
Sofia, Bulgaria
.
In this role, you will own and evolve our GKE-based platform infrastructure, ensuring reliability, scalability, security, and compliance across LivePerson's cloud environments. You will work closely with platform and application teams to improve how infrastructure is operated, observed, and optimized.
You’ll Thrive Here If You
- Take ownership, learn from mistakes, and deliver with excellence.
- Collaborate with integrity and uplift your teammates.
- Build partnerships that move our technology forward.
- Use data to guide decisions and foster continuous improvement.
- Are already using AI and LLM tools in your day-to-day work, not as a novelty, but to actually get infrastructure problems solved faster.
What You’ll Do
- Mentor DevOps engineers and promote a culture of automation, GitOps, and continuous improvement.
- Design and implement scalable infrastructure automation across GCP and on-prem using Terraform and GitOps practices.
- Manage and harden GKE clusters — including node pool configuration, access control, GKE Fleet management, and scalability.
- Operate and extend our GitOps delivery pipeline built on FluxCD — including source, kustomize, image-reflector, and image-automation controllers.
- Manage secret lifecycle using HashiCorp Vault (community), GCP Secret Manager, and SOPS/KMS encryption.
- Build and maintain CI/CD pipelines in GitLab for secure, automated delivery.
- Manage and evolve our service mesh (Istio) — including mTLS policies, traffic management, and progressive delivery via Flagger.
- Enforce platform policies using OPA Gatekeeper and maintain compliance with security standards.
- Monitor, troubleshoot, and optimize cloud and on-prem environments using Prometheus, Grafana, Kiali, and Fluent Bit.
- Participate in on-call rotations and drive incident response under our "You Build It, You Run It" philosophy.
What You’ll Bring
- 5+ years in DevOps, Cloud, or SRE roles.
- Strong hands-on experience with GCP — including GKE, IAM, VPC networking, GKE Fleet, Workload Identity Federation, and GCP Secret Manager.
- Proficiency in Terraform for infrastructure as code across complex, multi-environment setups.
- Solid Kubernetes experience — cluster operations, node pools, RBAC, network policies, and troubleshooting.
- Experience with GitOps principles and FluxCD (or equivalent tools like ArgoCD) in production.
- Hands-on experience with Istio or another service mesh — traffic management, mTLS, and observability.
- Experience with HashiCorp Vault for secrets management and access policy enforcement.
- Experience with OPA Gatekeeper, External Secrets Operator (ESO) for Kubernetes secret synchronization.
- Strong scripting skills in Bash and/or Python.
- Experience with monitoring and logging tools — Prometheus, Grafana, and log aggregation pipelines.
- Demonstrated use of AI or LLM tools to improve infrastructure work — for example, using AI to assist with Vault policy generation, Kubernetes troubleshooting, Cilium network policy design, or workload optimization. We're not looking for someone who has read about it; we want someone who has actually done it.
Nice to have
- Experience with ScaleOps or similar resource optimization platforms.
- Experience with Cilium or other eBPF-based Kubernetes CNI tools.
- Experience with Flagger for progressive delivery and automated canary rollbacks.
- Experience with KEDA for event-driven autoscaling.
- Familiarity with SOPS and KMS for secret encryption in GitOps workflows.
Benefits
- Health: medical, dental, and vision
- Development: Native AI learning
- Health: medical, dental, and vision
- Time away: 28 vacation days
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Food Vouchers.
- Multisport card
- MacBook device
Additional Requirements
- Applicants must be authorized to work in Bulgaria.
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com
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