Enterprise Integrations Lead (Boomi & Confluent Kafka)

About DEUNA 🧡
We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation.

We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

About The Role
We are looking for a detail-oriented
Technical
Monitoring Analyst
to ensure the continuous reliability, stability, and performance of DEUNA’s payment platform. In this mission-critical role, you will be the first line of defense for detecting system anomalies, managing real-time alerts, and executing initial incident triage to support business continuity for our merchants. You will partner closely with Engineering, Infrastructure, and Customer Support teams to maintain optimal uptime in a fast-paced, high-availability payments environment.

Who You Are

• 1-3 years of experience in Operations Monitoring, Technical Support, or NOC roles, within online payment systems or fintech environments.
• Hands-on experience with monitoring and observability platforms (Grafana, Rootly, Opsgenie) and ticketing systems (Zendesk, Jira).
• Proven ability to perform initial incident triage, runbook execution, log reviews, and basic metric analysis.
• Basic understanding of APIs, request/response cycles, web application workflows, and querying data using simple SQL.
• Familiarity with log management solutions (AWS CloudWatch, Splunk) and testing tools (Postman).
• English Proficiency (A2-B1 minimum): Ability to read technical documentation, update tickets, log findings, and communicate clearly during incidents.
• Comfortable working in a 24/7 rotating shift environment and participating in on-call schedules.

Mindset

• High Attention to Detail: Catches minor anomalies before they turn into major outages.
• Calm Under Pressure: Maintains clarity, composure, and speed during critical operational incidents.
• Process & Execution-Driven: Meticulously follows runbooks, checklists, and escalation pathways.
• Continuous Learner: Fast to adopt new technologies, internal tools, and operational procedures while actively improving English skills.
• Strong Ownership: Takes pride in maintaining system uptime and supporting seamless merchant experiences.

What You'll Do

• Continuously monitor platform infrastructure, application health, and transactional payment flows to identify alerts and anomalies.
• Triage incoming incidents (via Rootly, Opsgenie, etc.), classify severity levels (S0-S2), and execute initial troubleshooting steps (log reviews, metric analysis).
• Accurately escalate unresolved issues to advanced technical teams, providing actionable context, initial impact assessments, logs, and screenshots.
• Execute functional tests across merchant environments (checkout flows, payment integrations) in Production, Staging, and Sandbox environments.
• Support deployment activities by executing predefined pre- and post-deployment operational validation checklists.
• Manage operational support tickets and communication via Zendesk and Jira, keeping internal stakeholders updated during active incidents.
• Perform routine merchant operational configurations (payment method settings, parameter adjustments, and recurring tasks).
• Document incidents, investigations, and findings clearly to improve internal runbooks and maintain high reporting standards.
• Track key operational KPIs, including MTTD (Mean Time to Detect), Escalation Response Time, and SLA compliance.

Requirements

• Payments Domain Knowledge: 1-3 years of experience monitoring or supporting online payment gateways, payment service providers (PSPs), checkout flows, or digital transaction processing.
• Operations Experience: Background in NOC, Technical Support, or Operational Monitoring environments.
• Monitoring & Ticketing Tools: Experience with Grafana, Rootly, Opsgenie, Jira, and Zendesk (or equivalent platforms).
• Technical Fundamentals: Familiarity with API request/response flows, log analysis tools (AWS CloudWatch, Splunk), basic Postman, and simple SQL queries.
• Incident Triage: Ability to execute runbooks, analyze basic logs, triage alerts, and classify severity levels.
• Language Skills: B1 English proficiency or above (reading technical docs, updating tickets, and written incident communication).
• Shift Availability: Flexibility to work in a 24/7 rotating shift model and participate in on-call schedules.

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high-impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture
• We are in full expansion!

Benefits:
Vacations and additional PTO 🏝️

Remote work from anywhere 💻

Economic support for internet and cell phone line📱🌐

We all own DEUNA, we offer stock options 💸

Multidisciplinary, diverse and dynamic team 🧡

Growth and career path 🚀

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!
DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About You

You are a Senior Azure DevOps Engineer with strong hands-on experience implementing Azure platform services and building modern DevOps practices across enterprise cloud environments.

You are passionate about designing secure, scalable, and automated Azure platforms while enabling reliable infrastructure and application delivery through Infrastructure as Code and CI/CD automation.

You combine Azure Platform Engineering expertise, including landing zones, networking, identity, security, and governance, with strong Azure DevOps engineering experience using Terraform and CI/CD pipelines to manage cloud infrastructure and application deployments.

You thrive in environments where ownership, scalability, and continuous improvement are highly valued. You are adaptable, detail-oriented, and capable of providing technical leadership and

operational guidance to support cloud transformation initiatives and enterprise DevOps practices.

• Note:
  this role operates under a
  contractor model.

You Bring to Applaudo the Following Competencies:

• Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, or a related field is desired, or equivalent professional experience.
• 7+ years of hands-on experience in DevOps and cloud environments.
• Strong experience designing and implementing Azure tenant platforms aligned with
  Microsoft CAF (Cloud Adoption Framework)
  .
• Expertise building and maintaining
  Infrastructure as Code (IaC)
  solutions using Terraform.
• Experience implementing
  Azure landing zones
  for application and workload migrations.
• Proficiency with
  Azure DevOps
  for CI/CD pipelines, source control, and project management.
• Experience with Azure networking (VNets, peering, private endpoints, NSGs, or similar).
• Hands-on experience with Terraform state management, Terraform imports, and secret management (e.g., Azure Key Vault integration).
• Strong automation and scripting skills using PowerShell, Python, or Bash.
• Knowledge of Azure security controls, identity and access management (IAM), and governance best practices.
• Experience enforcing governance and policy compliance through management group inheritance.
• Ability to monitor cloud environments for performance, security, and cost optimization.
• Strong collaboration, communication, and stakeholder management skills.
• Ability to provide technical guidance and support across cross-functional teams.
• Conversational English proficiency

You Will Be Accountable for the Following Responsibilities:

• Design and implement Azure tenant platforms aligned with Microsoft CAF standards.
• Build, deploy, and maintain Infrastructure as Code (IaC) solutions using Terraform.
• Implement Azure landing zones to support application and workload migrations.
• Manage and optimize CI/CD pipelines, source control, and project workflows using Azure DevOps to support both infrastructure and application delivery into Azure.
• Automate resource provisioning, scaling, and infrastructure management processes.
• Develop and maintain automation scripts using PowerShell, Python, or Bash.
• Implement and manage Azure security controls, including IAM configurations.
• Enforce governance and policy compliance across Azure environments.
• Monitor infrastructure environments to ensure performance, security, and cost efficiency.
• Collaborate with cross-functional teams to deliver infrastructure solutions aligned with business requirements.
• Provide technical guidance, troubleshooting, and operational support to stakeholders.
• Contribute to continuous improvement initiatives related to cloud governance, automation, and operational excellence.

Qualifications

• Strong experience with
  Azure Cloud Platform and Microsoft CAF
  .
• Hands-on experience with
  Terraform and Infrastructure as Code (IaC)
  .
• Experience with
  Azure DevOps, CI/CD pipelines, and automation scripting
  .
• Strong understanding of
  Azure networking, identity, and security architecture, combined with Terraform expertise
  (state, imports, secret management).
• Conversational English proficiency

Additional Information

About Us

We Are Engineered Different.

At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.

We are building a high-performance culture grounded in five values:
Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication
. These define how we work, how we support one another, and how we hold ourselves accountable.

Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.

About Nu
Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

Visit our Institutional Page

As a Systems Engineer, You’re Expected To
As a key lead within the Computing Squad, you will be in contact with critical pieces of foundational infrastructure where the majority of Nubank's workloads run, including Kubernetes, AWS, Network, and Service Communications. You will contribute to our Computing product strategy, find opportunities to improve our infrastructure, and set a high technical standard for the team.

Main Responsibilities

• Proactively identify and pursue opportunities to improve our infrastructure in areas like performance, costs, and governance.
• Act as a key technical lead in the team, guiding and mentoring more junior engineers to create and maintain a high-quality technical environment.
• Represent the team in different technical forums, being able to document, negotiate, and convince different stakeholders across various levels and chapters.
• Anticipate technical and product issues, making appropriate design decisions to avoid them.
• Deep dive into problems to identify root causes and deliver innovative solutions that address team-level challenges with a focus on medium and long-term impact.
• Understand the technical aspects, capabilities, and limitations of our systems, contributing to discussions and improvements.
• Contribute to our Computing product strategy, working closely with peers and Product Managers.

What are we looking for?

• Experience and knowledge of cloud platforms (AWS).

• Strong understanding and hands-on experience with Kubernetes and AWS EKS.

• Experience with access management (AWS IAM, Role management).

• Experience with scaling tools like Karpenter, KEDA, and HPA.

• Experience with the Golang programming language.

• A passion for sharing knowledge and mentoring other engineers.

• Creativity and analytical thinking to find opportunities to improve our Computing Platform.

• Advanced English skills (English will be used every day for documentation, text conversations, and meetings).

• Our Benefits

• Chance of earning equity at Nu
• Extended maternity and paternity leaves
• Health and life insurance
• Dental and Vision Insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Gym partnership
• Food card
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Location for this opportunity (City, Country)

• Mexico City, Mexico

Work Model for this Role
Hybrid 2-3 times/week
: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu\-hybrid\-work\-model/

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

Working Location: Mexico, Mexico City
Workplace Flexibility: Hybrid
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description
Reporting to the Global Director for Cloud & Data Centre Services, you will be helping keep Olympus cloud and on-premises data centre services secure, reliable, cost-effective, and aligned to our global strategy, architecture, security and governance standards.

Day to day you will design, implement, maintain and optimise compute, storage, networking and platform services, acting as subject-matter expert across our hybrid cloud environment.

That spans migrations, automation, capacity planning, performance and cost optimisation, alongside incident, problem, change and request management.

You will work closely with service owners, service managers, provider managers, regional delivery leads, as well as other IT functions and external partners.

“The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity.

Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.”

Job Duties
Run the hybrid environment

• Support the delivery, configuration and ongoing operation of a hybrid environment that integrates on-premises data centre infrastructure with public cloud services such as Azure and AWS, in line with global architecture, security and governance standards
• Manage compute, storage, networking, security groups and resource configurations across cloud and on-premises platforms (VMware, Hyper-V, SAN/NAS), including hybrid connectivity (VPN, ExpressRoute, SD-WAN), hybrid identity and hybrid management tooling (Azure Arc, VMware Cloud, monitoring platforms)
• Monitor health, performance and utilisation across compute, storage, backup and network systems, coordinate upgrades, patching, firmware updates and lifecycle refresh, and implement and monitor approved changes in line with security and compliance requirements

Modernise and improve

• Contribute to infrastructure modernisation initiatives, including cloud migrations, data centre consolidation, platform refresh cycles and hybrid cloud implementations, in support of the global roadmap
• Partner with architects and engineering teams to validate solution designs, then support testing, pilot deployments and transition into stable operation
• Take part in automation and orchestration initiatives that reduce manual effort and improve consistency across hybrid environments

Security, governance and cost

• Apply global governance frameworks, security baselines and configuration standards consistently across cloud and on-premises platforms
• Support security assessments, vulnerability remediation, patch compliance tracking and infrastructure hardening, working with Security GRC on identity, access controls, logging and audit readiness
• Understand cloud cost drivers and carry out cost analysis and optimisation

Work across regions and partners

• Collaborate with regional IT teams, application owners and service managers to understand requirements and deliver services that meet business needs while staying aligned to global standards, and coordinate global managed service providers, cloud vendors and data centre partners to resolve complex issues
• Explain technical topics clearly to stakeholders with varying levels of technical knowledge, and provide insight into performance, risks and opportunities to support planning and decision-making

Job Requirements
Must have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Equivalent experience may be considered in lieu of formal education.)
• Experience in working with cloud technologies and on-premise data center environments, including delivery, operations and contributing to cloud and data centre roadmaps.
• Demonstrated experience supporting on premise data center services, including server hardware, virtualization platforms (e.g., VMware vSphere, Hyper V), storage (SAN/NAS), networking components, backup systems, and monitoring tools.
• Strong understanding of hybrid infrastructure, including how cloud and on prem systems integrate (networking, identity, monitoring, backup, and security).
• Experience in cloud and data center migration projects, hardware lifecycle activities, platform refreshes, and infrastructure modernization initiatives.
• Experience working with global or outsourced service providers, including coordinating delivery and holding vendors to agreed service levels.
• Experience delivering complex global infrastructure projects in a multinational environment.
• Solid cloud operations experience — Azure at minimum; AWS/GCP/OCI as a plus
• Understanding of governance, security, cost control, tagging/CMDB/service management concepts.
• Structured follow-up and ownership mindset
• Comfortable with tools/processes such as ServiceNow, Azure DevOps, reporting/KPIs, and vendor coordination
• Ability to work globally and independently
• Willingness to travel internationally, approximately 10–15%
• Fluent English, written and spoken (working language of the global team)

Nice to have:

• Certification as an MS Azure or AWS Solutions Architect and/or other Cloud Security Certifications
• Multi-cloud experience
• FinOps experience or cloud cost governance exposure
• Automation/IaC knowledge (Terraform, Bicep, ARM, Ansible or similar)
• Experience with cloud security platforms or CSPM/CNAPP concepts
• Experience in global enterprise environments
• Knowledge of ITIL/service management

Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance
• US Only
• Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits\-perks .

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:
Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || Mexico (MX) || Ciudad de México (MX-CMX) || Mexico, D.F. || Information Technology (IT)