Head of Experience Systems & AI

The role is available for Sofia, Plovdiv, Ruse, Varna and Burgas.
Accenture is recognized as one of only five Global Strategic Partners by ServiceNow, the highest partner designation possible. As a Global Strategic Partner of ServiceNow, we are at the forefront of innovation in ServiceNow development and implementation. We help organizations worldwide coordinate services across their enterprises, enhancing speed, agility, and efficiency, all delivered at scale.

Currently, we are looking for motivated individuals to work in this expanding environment. The successful candidate will form part of a core team accountable for the successful customization, rollout and maintenance of the Client ServiceNow platform. Delivering and establishing projects related implementation and innovation for multiple clients, ensuring high quality standards and following best practices.

What Will You Do

• Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.

• Follow implementation standards and technical best practices.

• Provide expertise on technical questions, related to ServiceNow platform.

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

• Stay up-to-date with ServiceNow releases and contribute to continuous improvement efforts.

Responsibilities & Required Knowledge:

• Minimum of two years of experience in ServiceNow development including experience in JavaScript, HTML, CSS, and ServiceNow scripting languages.

• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM is a plus.

• ServiceNow Certified System Administrator (CSA) certification is preferred but not required.

• Excellent problem-solving and communication skills.

• Ability to work collaboratively in a team environment.

Benefits:

• Certification

• 30 days paid off vacation

• Employee Assistance Program

• Career Counselling

• Ability for working from home for people on maternity/paternity leave

• Additional paid time off

• Flexible home office policy

• Options to buy shares

• Relocation Bonus

• Luxury health & dental insurance

• Bonuses for special occasions

• Food vouchers

• Multisport cards

Imaginez, transformez et impactez le monde positivement : venez vivre au cœur du changement en tant que Marketing transformation Manager.

Vos principales missions :

Vous interviendrez sur différents types de mission, de l’élaboration d’une vision jusqu’au lancement des projets de transformation stratégiques de clients, en lien avec nos expertises déclinées :

• Déployer et configurer Adobe Experience Manager (AEM) dans un contexte multisite / multimarque.

• Structurer et administrer le DAM : taxonomies, métadonnées, droits, cycles de vie, policies de gouvernance.

• Intégrer le DAM avec les systèmes existants (CMS, PIM, Web, Mobile, Marketing automation…).

• Définir la gouvernance des assets et mettre en place des workflows de validation.

• Déployer et configurer AEM Sites pour un CMS multisite.

• Concevoir l’architecture technique et les modèles de contenu.

• Optimiser la performance, l’accessibilité et le SEO des sites.

• Former les équipes internes à l’utilisation du CMS.

• Garantir la performance, la sécurité et la scalabilité de la solution.

• Participer à la conduite du changement, accompagner les équipes, former les utilisateurs et produire la documentation.

Contribuer en tant que référent aux meilleures pratiques Adobe, aux guidelines globales et à la roadmap

Vous construisez une carrière agile, grâce à la formation, aux certifications et aux feedbacks reçus pour chacune de vos réalisations. Nos équipes apprennent chaque jour avec les meilleurs experts en France et à l’international.

Vous évoluez dans un environnement de travail flexible qui vise à favoriser l’équilibre entre vie professionnelle et vie personnelle : le télétravail donne la possibilité d’adapter son rythme professionnel en fonction des actualités de l’équipe et du projet.

Nous vous proposons de vivre l’expérience du changement auprès de nos équipes, rejoignez Accenture.

Compétences requises :

• Maîtrise experte d’Adobe AEM: configuration avancée, administration, Asset Compute, Smart Tags, recherche, gestion large-scale et composants Core.

• Connaissance des frameworks front-end (React, Angular).

• Connaissances solides en UX, performance web et SEO.

• Très bonne connaissance des API Adobe, connecteurs, intégrations REST / GraphQL, et des architectures headless.

• Expérience démontrée sur des projets digitaux complexes : multisite, haute volumétrie, gouvernance à l’échelle.

• Compréhension solide des environnements Cloud (Adobe Cloud Manager / DevOps).

• Anglais professionnel (écrit/oral).

Soft Skills :

• Forte capacité à collaborer avec des équipes hybrides : marketing, contenus, data, IT, agences.

• Orientation client et sens du conseil, capacité à challenger et évangéliser les bonnes pratiques DAM/CMS.

• Rigueur, autonomie, capacité à prioriser dans un environnement exigeant.

• Excellent sens de la communication pour dialoguer aussi bien avec des profils métiers que techniques.

• Esprit analytique, posture de problème-solver

A propos de nous :

Accenture, c'est une communauté de plus de 770 000 talents et une mission commune : réaliser la promesse technologique alliée à l’ingéniosité humaine.

Dans un monde en perpétuel changement, nous accélérons la transformation des plus grandes entreprises, de la stratégie à la réalisation des projets, à l’aide des technologies de demain et dynamisons leur croissance grâce à l'expertise multi-sectorielle de nos experts.

Nos recrutements sont fondés sur les compétences, sans distinction d’origine, d’âge, ou de genre et tous nos postes sont ouverts aux personnes en situation de handicap.

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Build software that matters.
  Take real ownership from idea to production, creating systems used by millions and evolving them into products at scale.
• Amplify your impact with AI.
  Integrate the most powerful AI tools directly into your development workflow—design, implementation, testing, and documentation—to move faster while maintaining high standards for correctness, reliability, and maintainability.
• Master your toolkit.
  Work across diverse stacks with end-to-end ownership, choosing the right technologies for each challenge. From monoliths to microservices, gRPC to REST, Kubernetes to Docker, Python to Rust—you’ll apply technologies thoughtfully, focusing on depth and purpose rather than trends.
• Simplify relentlessly.
  Question every layer of complexity. Improve architectures, pipelines, and codebases to build systems that are simpler, more scalable, and easier to maintain.

What we look for

• Reasoning ability.
  Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive.
  You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit.
  You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English.
  You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams.
  You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth.
  We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits.
  Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• A flexible start date and part-time options.
  You don't need to wait until graduation to apply. We offer flexible start dates and the possibility to begin part-time, transitioning to full-time as you complete your degree. Many Spooners joined before graduating and progressively took on greater responsibility, with arrangements that allowed them to do so without compromising their education.
• Competitive pay and access to company equity at a discount.
  Typical annual salary offers range from £85,797 to £151,436 in London and from €66,065 to €107,837 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £316,052 in London or €240,330 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity.

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), Madrid (Spain), Warsaw (Poland), London (UK), or fully remote from eligible countries.

The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process.

Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Build software that matters.
  Take real ownership from idea to production, creating systems used by millions and evolving them into products at scale.
• Amplify your impact with AI.
  Integrate the most powerful AI tools directly into your development workflow—design, implementation, testing, and documentation—to move faster while maintaining high standards for correctness, reliability, and maintainability.
• Master your toolkit.
  Work across diverse stacks with end-to-end ownership, choosing the right technologies for each challenge. From monoliths to microservices, gRPC to REST, Kubernetes to Docker, Python to Rust—you’ll apply technologies thoughtfully, focusing on depth and purpose rather than trends.
• Simplify relentlessly.
  Question every layer of complexity. Improve architectures, pipelines, and codebases to build systems that are simpler, more scalable, and easier to maintain.

What we look for

• Reasoning ability.
  Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive.
  You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit.
  You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English.
  You read, write, and speak proficiently in English.

What we offer

• Incredibly talented, entrepreneurial teams.
  You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth.
  We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• All. These. Benefits.
  Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
• A flexible start date and part-time options.
  You don't need to wait until graduation to apply. We offer flexible start dates and the possibility to begin part-time, transitioning to full-time as you complete your degree. Many Spooners joined before graduating and progressively took on greater responsibility, with arrangements that allowed them to do so without compromising their education.
• Competitive pay and access to company equity at a discount.
  Typical annual salary offers range from £85,797 to £151,436 in London and from €66,065 to €107,837 elsewhere in Europe. The lower end of these ranges applies to candidates with little or no relevant experience, while exceptionally experienced candidates may receive offers of up to £316,052 in London or €240,330 elsewhere in Europe. Candidates offered a permanent contract may choose to receive part of their compensation in discounted company equity.

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland), or fully remote from eligible countries.

The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process.

Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.