Site Reliability Engineer
Infrastructure and Operations Senior Analyst
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CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
The Opportunity
This I&O Senior Analyst is responsible for driving execution, governance and continuous improvement of the Cloud, Infrastructure and Operations (I&O) in Strategy & Transformation (S&T) agenda across the CARICAM and IB regions. This role ensures the effective delivery of operational support processes focused on end user services, while establishing governance frameworsk, performance metrics, and compliance standards that drive consistency, service quality, and alignment with enterprise technology objectives.
Moreover, position is accountable for managing executive and VIP support capabilities, ensuring timely resolution of issues and superior user experience through direct vendor management and close coordination with regional and global IT teams, additionally ons and executes the Technology Lifecycle Management (TLM) program for Infrastructure & Operations across the region, ensuring the timely refresh, deployment and lifecycle compliance of all technology assets, this includes end-user computing devices (laptops and PCs), mobie devices and smartphones, warehouse and manufacturing handhelds, printers, network infrastructure equipment, servers, storage, databases and collaboration technologies such as audio/video conferencing rooms.
Your Impact
As CARICAM I&O Sr. Analyst your responsibilities would consist of:
- Ensures E2E support processes for users across LatAm locations (CARICAM & IB HQ) acting as SPOC for incident resolution and requirements fulfillment associated with End User Experience processes
- Drives Critical Incidents ensuring alignment with Critical Incident Management Processes that affect regional users
- Drives multiyear investment agenda for regional TLM strategy and provides insights to I&O Leads across LATAM
- Assist CTO Leads to develop proofs of concept/pilots to validate the technology and/or process improvements with the objective to transform, automate and digitize I&O processes
- Produces market trend analysis and value indicators that enable innovation and continuous improvement to reach IT Goals for the digitalization agenda
- Feeds governance & tools regarding innovation for I&O technology oriented to improve customer satisfaction
- Keeps full alignment with Global IT Service Management process owners regarding processes, controls & tools
- Financial Management, baseline and investment expense budget preparation and tracking. (Executing Actions/provide consultation)
- Support Global programs ensuring suceesful local implementation in CARICAM and IB.
- Collaborates with Global vendors and drive them to deliver job giving value to the organization.
Who Are We Looking For?
Experience
- +3 years of experience as processes leader / IT support coordinator
- Experience leading Proofs of Concept (POCs), pilots, technology evaluations, and service innovations.
- Strong analytical and problem-solving skills with the ability to assess feasibility, business value, and implementation risks.
- 3+ year experience in investment and expense budget lifecycle management.
- 3+ years of experience managing vendors in a multilingual/multi-technology environment.
- Experience identifying and implementing AI-driven opportunities to improve operational efficiency, user experience, IT service delivery and Data analytics
- 3+ years of experience in design and optimization of financial management processes.
- Advance English language proficiency
- International experience in worldwide multinational enterprises
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us:
• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
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