Security Engineer
IT System Administrator
Athens
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Howden Hellas, a leading multinational insurance and reinsurance broker in Greece
, offers you the opportunity to join a dynamic team of experts in risk management, insurance solutions, and client-focused advisory services. As part of the global Howden Group, we combine local expertise with international reach, delivering tailored solutions across industries.
We are looking for an experienced
System Administrator
to join our team!
📍
Location: Athens
💼
Full-time | Permanent
About the Role
We are looking for an Entry-Mid Level System Administrator with a strong focus on networking and telephony infrastructure to join our IT team. This role is responsible for maintaining and supporting our LAN/WAN environment, VoIP/telephony systems, and core network hardware, while also assisting with general server and systems administration tasks. This is a great opportunity for someone with foundational networking knowledge who wants to build hands-on experience with enterprise infrastructure and grow into a full systems/network engineering role.
Key Responsibilities:
Networking
- Install, configure, and maintain switches, routers, firewalls, and wireless access points.
- Monitor network performance and availability; troubleshoot connectivity issues across LAN, WAN, and VPN links.
- Support VLAN configuration, routing, and basic firewall rule management.
- Maintain network documentation, including diagrams, IP address allocation, and change records.
- Assist with network security tasks such as access control lists, patching of system, network devices, and monitoring for anomalies.
Telephony
- Administer and support VoIP telephony systems (e.g., Cisco, Avaya, Microsoft Teams Phone, 3CX, or similar platforms).
- Manage handset provisioning, extensions, call routing, voicemail, and hunt groups.
- Troubleshoot call quality issues, dropped calls, and integration issues between telephony and network infrastructure (QoS, SIP trunking).
- Coordinate with telecom carriers and vendors for line provisioning, porting, and outage resolution.
General System Administration
- Assist with day-to-day administration of Windows/Linux servers, Active Directory, and core infrastructure services (DNS, DHCP).
- Support backup, patching, and monitoring routines across servers and network devices.
- Provide technical support for network- and telephony-related helpdesk tickets.
- Participate in infrastructure projects such as office moves, network upgrades, and telephony system migrations.
- Maintain accurate asset inventory for network and telephony equipment.
Helpdesk & End-User Support
- Provide technical support for hardware, software, network, and account issues,
- Own and resolve tickets end-to-end via the IT service management (ITSM) platform, meeting SLA targets.
What We’re Looking For:
- 1–3 years of experience in a system administration, network support, or telecom support role.
- Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, switching, DNS, DHCP, VPN.
- Exposure to VoIP/telephony systems and concepts (SIP, QoS, call routing).
- Basic experience with firewalls and network security concepts.
- Familiarity with Windows Server and/or Linux server administration.
- Comfortable using network monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
- Strong troubleshooting skills and attention to detail.
- Good communication skills for coordinating with vendors, carriers, and end users.
PREFERRED QUALIFICATIONS
•Hands-on experience with a specific VoIP platform (Cisco Unified Communications, Avaya, 3CX, Microsoft Teams Phone, RingCentral, etc.).
•Exposure to cloud/hybrid networking concepts (SD-WAN, site-to-site VPN, Azure/AWS networking).
•Experience with structured cabling and basic hardware installation for network/telephony equipment.
•Associate's or Bachelor's degree in Information Technology, •Telecommunications, or a related field, or equivalent practical experience.
What We Offer
- 💰 Competitive salary and performance-based incentives
- 📚 Ongoing training & career development
- 🩺 Private medical insurance
- 💻 Flexible working model with international exposure
- 🔧Access to leading tools, market platforms, and global expertise
- 🌍Opportunity to work on high-value, multinational accounts
- 🚀Supportive, entrepreneurial culture focused on growth, development, and collaboration
🔻Ready to Shape the Future of Risk?
If you're passionate about delivering innovative solutions and ready to grow your career—
come join a team that leads from the front
!
Be part of a company that doesn’t follow the market — we help shape it!
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