Mobile Developer
Junior ServiceNow Developer_Technology Delivery & Service Evolution
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Infra Service Mgmt Specialist (ServiceNow Developer Junior) supports the evolution and optimization of ICT services by contributing to the development, configuration, and maintenance of the ServiceNow platform.
Responsibilities
- Support the configuration and development of ServiceNow applications and modules (e.g., ITSM, ITOM, CMDB, HRSD, CSM, GRC).
- Assist in the customization of workflows, business rules, UI policies, and client/server scripts under the guidance of senior profiles.
- Contribute to the analysis of ICT processes and the identification of improvement and automation opportunities.
- Collaborate with ICT, business stakeholders, and vendors to gather requirements and deliver solutions.
- Support testing, deployment, upgrade, and platform enhancement activities.
- Contribute to technical and functional documentation of implemented solutions.
- Provide first- and second-level application support for developed ServiceNow functionalities.
Requirements
Technical
- Basic knowledge of ServiceNow development (JavaScript, Glide API, HTML, XML).
- Introductory knowledge of core ITSM processes (Incident, Problem, Change, Request).
- Familiarity with integration concepts using REST/SOAP APIs.
- Basic understanding of CMDB concepts and data models.
Professional
- Analytical mindset and problem-solving skills.
- Strong interest in IT technologies and digital service evolution.
- Ability to work in a team and learn from more experienced colleagues.
- Good communication skills and a collaborative attitude.
Language
- Fluent in English (mandatory)
Seniority Definition (Junior)
- Works under the supervision of senior developers.
- Able to manage structured tasks with limited complexity.
- In a growth phase in both technical and functional ServiceNow skills.
- Contributes to solution implementation by following defined guidelines and best practices.
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