L2 Support Operations Engineer

This role sits within the DevOps team at Deltatre, building and operating the cloud-native infrastructure that supports our software platforms — Kubernetes clusters, Terraform-managed cloud resources, GitOps workflows, and the CI/CD pipelines that engineers across the company rely on daily.

We are hiring at two levels. Both roles require someone who thinks in systems, treats automation as a discipline, and takes ownership of operational reliability. The distinction lies in depth of experience, the complexity of problems owned independently, and the scope of contribution to wider engineering practice.

For this role you must be able to work on a hybrid basis with at least 1 day per week working in our office based in Skopje.

Senior DevOps Engineer

For engineers who own infrastructure end-to-end and shape how it evolves.

As a Senior DevOps Engineer, you will lead the design of cloud-native architectures, own significant pieces of the Kubernetes and Terraform estate, and provide third-line escalation when complex issues arise. You will work alongside development teams to embed infrastructure thinking into their delivery, and you will spot systemic improvements before they become incidents.

Your day-to-day will include:

• Design and own cloud-native system architectures on Kubernetes, prioritising availability, performance, and operational predictability
• Build and evolve Terraform infrastructure-as-code patterns that engineering teams can use safely without specialist support
• Develop GitOps workflows using Flux (or equivalent) to make application deployment consistent across environments
• Lead complex incident response and run thorough post-mortems that produce systemic fixes, not patches
• Improve system observability — Prometheus, Grafana, Kubernetes dashboards — and the alerting that gates production
• Review IT security exposure regularly and lead the remediation that follows
• Provide third-line support on the on-call roster, with a focus on permanent fixes
• Mentor mid-level engineers and contribute to platform direction across the wider organisation

Mid-Level DevOps Engineer

For engineers with solid foundations who are ready to own meaningful infrastructure work.

As a Mid-Level DevOps Engineer, you will contribute to the same domains as your senior colleagues but with more guidance on architectural decisions. You will take ownership of well-scoped infrastructure work, support production systems, and grow your judgement on what good infrastructure looks like under real operational pressure.

Your day-to-day will include:

• Contribute to cloud-native system architectures on Kubernetes, focused on availability and reliability of the services you support
• Help build and maintain Terraform-managed cloud resources, prioritising consistency across environments
• Maintain GitOps workflows for application deployment using Flux or equivalent tools
• Operate container-based hosting environments — pods, services, deployments
• Participate in incident response, identifying root causes and contributing fixes
• Collaborate with development teams to support clean integration with the infrastructure estate
• Contribute to observability and security improvements within your scope
• Cover your share of the on-call roster

Requirements

What we're looking for at Senior level

You build infrastructure that engineering teams trust without thinking about it. You think in systems and notice failure modes before they fire. You leave every platform you touch more observable and easier to operate than you found it.

Required

• Substantial production experience with Kubernetes at scale — cluster management, networking, pod and service management
• Substantial experience with Terraform or equivalent infrastructure-as-code, including multi-environment patterns
• Experience designing and operating GitOps workflows (Flux, Argo CD, or similar)
• Deep understanding of cloud-native architectures — microservices, service meshes, containerisation
• Experience designing and operating CI/CD pipelines including Docker builds
• Demonstrated incident management experience — leading complex troubleshooting and post-mortems
• Comfortable communicating infrastructure decisions to non-specialist stakeholders

Valued

• Hands-on experience with NGINX Ingress Controller — path-based routing, TLS termination, load balancing
• Experience with GitHub Actions, Azure DevOps Pipelines, or comparable CI/CD platforms
• Production experience across multiple cloud providers (AWS, GCP, Azure)
• Solid grasp of IT security principles — network security, IAM, compliance
• Background in streaming, media, or high-concurrency consumer platforms

What we're looking for at Mid level

You take a well-scoped infrastructure problem and run with it. You ask good questions early, flag risks clearly, and notice when your own work could be done more safely or more cleanly next time.

Required

• Production experience with Kubernetes — cluster management, networking fundamentals, pod and service management
• Familiarity with infrastructure-as-code concepts (Terraform, OpenTofu, or similar)
• Experience or familiarity with GitOps workflows
• Working understanding of cloud-native architectures
• Experience with CI/CD pipelines including Docker builds
• Good troubleshooting skills under operational pressure
• Comfortable working with development teams to support clean integration

Valued

• Hands-on experience with Terraform or OpenTofu
• Familiarity with Flux or equivalent GitOps tools
• Experience configuring NGINX Ingress Controller
• Familiarity with GitHub Actions, Azure DevOps Pipelines, or similar
• Exposure to at least one cloud provider (AWS, GCP, Azure)
• Foundational understanding of IT security principles

Who Thrives Here

DevOps work at Deltatre exists where ambiguity meets responsibility. The infrastructure you build and operate is what other engineers rely on to ship product, and the people who do this work well treat that responsibility seriously without performing it. You take quality and reliability as personal standards, not abstractions. You ask good questions about the actual operational reality — not the diagram on the whiteboard — and you push back when something doesn't make sense.

This is an environment that rewards initiative and depth of thought. If you find satisfaction in the moments when an incident reveals something the team didn't know about its own systems, and in the discipline of leaving things slightly more observable than you found them, this is likely a good fit.

Not sure which level is right for you? Apply anyway and tell us where you think you sit. We'll figure it out together.

Process and what to expect

1. Introductory conversation:
   this is a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
2. Take-Home Assessment:
   we have a coding challenge waiting for you, to grab a sense of what you'll be dealing with. This step is the entry point in our process, and mandatory to acccess to the followng steps.
3. 1-hour Technical round of Interview:
   we will use your Assessment as a starting point for a discussion with Senior team members in the video team. You will do code review and discuss additional technical aspects in details. This conversation, combined with the output of the assessment will allow us to make a solid technical evaluation.
4. 1-hour Competency Based Interview:
   we are going to ask you some situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it!

If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate.

Cloud/DevOps Engineer
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
Job Purpose
This role is part of our
Experience & Engineering
team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.
We are looking for a Cloud Engineer who can build the best cloud platforms for our clients and project teams and can maintain our existing solutions in the smartest way possible. Someone who can switch gears quickly and knows how to come up with automatic workflows to help our teams to accelerate in their work.

As a Cloud Engineer, you search together with your colleagues for the best solutions which you independently translate to the perfect end result. You are responsible for building next level cloud platforms and setting up CI/CD pipelines. You work closely with your SRE colleagues to handover the operations to them. You know how to create long-term simplicity and automate everything so your team can deliver quality to our clients. Technology is transforming fast and that is why we are looking for someone who is eager and motivated to work and experiment with new techniques.

What You'll Do

• Lead the infrastructure implementation/migration process from sprint 0 to go-live;
• Collaborate to support a smooth integration and long-term operational efficiency;
• Ensure best practices are established and deliver high quality work;
• Collaborate effectively with our clients teams, including developers questions, to facilitate cross-team communication and ensure a seamless transition;
• Troubleshoot and solve technical issues that may arise during the implementation/migration;

What You Bring

• Previous experience as a Cloud Engineer (or similar role);
• Multi-cloud platform experience (Microsoft Azure, AWS and/or GCP);
• Experience with DevOps tooling for CI/CD, orchestration and monitoring like Azure DevOps, GitHub, Datadog, Cloudflare etc.;
• Understanding of Cloud Security & Networking;
• Experience with Infra-As-Code (i.e. Terraform);
• The ability & ambition to take ownership of your projects;
• Working proficiency in English;

WE OFFER

• Great benefits that vary based on the country from which you choose to apply. Feel free to ask about the specific benefits available in your location.
• A flexible, hybrid working policy.
• A rewarding, supportive and healthy company culture.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Location: Skopje, North Macedonia (Hybrid)
RLDatix (RLD) is on a mission to help raise the standard of care… everywhere. Trusted by over 10,000 healthcare organizations worldwide, our solutions help improve health and care by enabling safer, more effective delivery of services. Our applications ensure patients receive the best and safest care possible, while supporting the providers who deliver it.

Joining TeamRLD means becoming part of a global community of over 2,000 team members, working together every day to make a meaningful impact on healthcare.

We’re looking for a
Production Engineer III
to join our global engineering organization in Skopje. In this role, you’ll help design, build, and operate highly reliable, scalable production systems that support our healthcare platforms. You’ll collaborate closely with development teams to embed reliability into application design, automate delivery pipelines, and ensure our systems remain resilient, observable, and performant as our products scale globally.

How You’ll Spend Your Time

• Designing, building, and maintaining scalable cloud infrastructure to support reliable and secure software delivery across distributed environments.
• Collaborating with development and platform teams to embed reliability, scalability, and operational excellence into application and infrastructure design.
• Automating deployment pipelines and infrastructure using infrastructure-as-code and CI/CD best practices to enable fast, safe, and repeatable releases.
• Monitoring production systems, diagnosing moderately complex issues, and driving sustainable root-cause solutions to improve system reliability and performance.
• Implementing and evolving observability practices, including monitoring, alerting, logging, and distributed tracing, to provide clear visibility into system health.
• Navigating ambiguous or evolving technical requirements by designing flexible solutions and iterating as business and platform needs change.
• Maintaining high engineering quality through peer reviews, test-driven development practices, and proactive management of technical debt.

What Kind of Things We’re Most Interested in You Having

• 4–6 years of professional experience as a Production Engineer, Site Reliability Engineer, or DevOps Engineer in a production-focused environment.
• Strong experience designing, implementing, and operating scalable cloud infrastructure and microservice-based architectures.
• Hands-on AWS experience, including services such as EC2, S3, RDS, Route53, IAM, KMS, and high-availability multi-AZ or multi-region architectures.
• Experience working with Kubernetes (EKS), including workload scheduling, RBAC management, Helm-based deployments, and GitOps workflows (e.g., ArgoCD).
• Proficiency with Terraform, including writing and maintaining modules, managing state, and implementing automated testing for infrastructure code.
• Experience building and optimizing CI/CD pipelines using tools such as GitHub Actions, with a focus on automation, reliability, and zero-downtime deployments.
• Strong understanding of observability practices, including monitoring, alerting, logging, and distributed tracing (e.g., OpenTelemetry).
• Familiarity with security and compliance standards such as SOC 2, GDPR, ISO 27001, and HIPAA.
• Strong spoken and written English skills, with the ability to collaborate effectively in a global, cross-functional environment.
• Ability to commute to the Skopje office (hybrid working model).
• A genuine interest in improving healthcare outcomes through reliable, high-quality engineering.

What You’ll Gain
As a Production Engineer III at RLDatix, you’ll deepen your expertise in cloud infrastructure, system reliability, and continuous delivery while working on platforms that directly impact patient safety and healthcare outcomes. You’ll collaborate with talented engineers across Europe and North America, tackle real-world reliability challenges at scale, and contribute to a culture that values learning, quality, and operational excellence. Your work will have clear impact and set you up for future growth toward senior-level engineering roles with broader scope and influence.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, marital status, or any other status protected by law.

As part of our commitment to inclusion, RLDatix provides reasonable accommodations for qualified individuals with disabilities during the application and interview process. If you require accommodation, please contact
accessibility@rldatix.com
.

Salary offers are based on location, relevant skills, experience, education, certifications, and internal equity, along with market and organizational considerations.

Join Proton and build a better internet where privacy is the default
At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity to work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our
open-source
projects
here!
Purpose of the role
MSA is a highly multi-disciplinary group started in 2019 to tackle difficult mail delivery, spam, abuse, and account security problems that impact the Proton ecosystem. We built sophisticated systems from scratch that combine human intelligence and machine learning to make tens of millions of realtime or asynchronous decisions each day. Our custom systems have reduced spam filter misclassifications by over 60%, blocked millions of abusive bulk signups, protected hundreds of thousands of users from account compromise by attackers, and mitigated hundreds of DDoS attacks. In the last few years, we have also been building complicated new products, including launching Wallet, Lumo AI, and Meet. We are the main group at Proton working on AI. In order to move fast with limited resources, we are organized into autonomous teams responsible for the whole system, with expertise across infrastructure, data storage, backend, web and mobile apps, machine learning, security and operational excellence. We are looking for humble, mission-driven, systems-thinking people who want to make a big impact in a startup environment.

What You Will Do
MSA builds and operates many services responsible for different domains. You will:

• work with other engineers and analysts to design, build, and operate these systems
• work on special user-facing features involving frontend and backend software development
• You will have the opportunity to play Product or Project Managers roles and lead the whole planning and development process
• be responsible for the operational excellence of the systems/features and their interaction with other systems
• You may work on MSA's custom systems written in Python or on the main Proton API written in PHP or on Proton Web apps written in React or even on native iOS and Android mobile apps

Job Requirements

• Deep experience with backend development (Python, PHP, or Go)
• Experience with frontend design and development (JavaScript, React, Typescript, or jQuery)
• Experience building complex production systems
• Experience with data processing and storage (MySQL, MongoDB, Redis, Kafka, Elastic, Ceph, ClickHouse)
• Able to work autonomously and lead the whole development process, from design to QA
• Experience with AI tools and AI agents
• Excellent English communications, both written and spoken

Bonus points for:

• experience with machine learning and real-time prediction systems
• experience with iOS or Android app development
• experience with managing Linux servers, including infrastructure as code (Puppet, Ansible) and containerization

What We Offer

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
• Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: At Proton, we are all owners of the company and you get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.
• Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here.

Our Commitment to Diversity and Inclusion
At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice
When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.
To learn more about our privacy policy, please visit
our privacy policy page
.