Manager Site Reliability Engineering

IGT
, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen,
we deliver thrilling, responsible, and unforgettable gaming experiences
—powered by world‑class
content
, strong technical and
commercial capabilities
and nurtured by a
culture
of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over
6,000 employees across 30+ countries
and products delivered in
more than 100 jurisdictions worldwide
, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here -
www.igt.com
.

Responsibilities
Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.

• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
• Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.
• Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision.
• Performs intermediate level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Monitors logical security through use of established tools and procedures.
• Performs intermediate level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
• Submits recommendations to create and/or maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance and audit requirements
• Supports local testing policies and procedures
• Performs intermediate level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior level operators.

Qualifications

• Two-year technical college degree or comparable experience
• 1-2 years' experience in related field preferred

Minimum Technical Knowledge And Skills Requirements - Required

• Where applicable, must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Working knowledge of FTP/SFTP protocols
• Comprehensive knowledge of Office suite and PC operating systems
• Intermediate knowledge of Retailer POS, call center tools and

Other Skills - Required

• Builds strong relationships at all levels.
• Exhibits professional and customer appropriate communications (written and verbal). Listens effectively and demonstrates empathy and understanding of others' concerns. Demonstrates knowledge of techniques needed, and experience in dealing with difficult or demanding customers
• Demonstrates effective technical writing skills and presents information in a professional and engaging manner
• Organizes and plans work effectively. Balances priorities among stakeholders.
• Completes work in a thorough accurate, well thought-out and timely manner and with attention to detail
• Demonstrates initiative and self-motivation. Sets high goals for selfand others and demonstrates a strong sense of urgency
• Achieves results in a high-pressure environment
• Displays sound business judgment and exhibits common sense
• Exhibits a high degree of ethics, integrity and confidentiality at all times
• Demonstrates strong informal coaching and mentoring skills
• Effectively delivers training in area of expertise
• Effectively implements and manages processes

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Miejsce pracy:
możliwość pracy z każdego miejsca w Polsce

Rodzaj zatrudnienia:
umowa o pracę

Twoje Zadania

• monitorowanie dostępności i bezpieczeństwa aplikacji i usług IT,
• analiza i obsługa incydentów i problemów związanych z systemem,
• wsparcie administratorów systemów, sieci, baz danych i aplikacji,
• utrzymanie aplikacji i usług IT,
• analiza i rozwiązywanie problemów dotyczących aplikacji (trzecia linia wsparcia),
• tworzenie i aktualizowanie dokumentacji technicznej administrowanych aplikacji.

Dołącz Do Nas, Jeśli

• masz wykształcenie średnie lub wyższe techniczne,
• znasz Kubernetes na poziomie średniozaawansowanym,
• znasz MongoDB na poziomie średniozaawansowanym,
• znasz Apache Kafka,
• znasz Elastic Search/Kibana,
• jesteś komunikatywny, samodzielny i dokładny.

Mile Widziane

• znajomość CI/CD,
• znajomość j. angielskiego na poziomie B2,
• znajomość technologii webservice'owych REST API,
• znajomość technologii Docker,
• umiejętność pisana zapytań w SQL.

U Nas Zyskasz

• wsparcie opiekuna podczas pierwszych trzech miesięcy pracy,
• atrakcyjne warunki zakupu prywatnej opieki medycznej i ubezpieczenia na życie,
• dofinansowanie do wypoczynku i wydarzeń kulturalnych,
• pożyczki na preferencyjnych warunkach, wsparcie w przypadku trudnej sytuacji życiowej,
• możliwość zakupu karty Multisport na korzystnych warunkach,
• zniżki u partnerów biznesowych,
• możliwość dołączenia do pocztowych grup sportowych.

Zainteresowała Cię oferta?
Nie musisz wysyłać do nas listu, wystarczy kliknąć Aplikuj!

• Administratorem Pani/Pana danych osobowych zawartych w złożonych przez Panią/Pana dokumentach lub dokumentach wytworzonych w procesie rekrutacji jest Poczta Polska S.A. z siedzibą w Warszawie, przy ul. Rodziny Hiszpańskich 8, 00-940 Warszawa.
• Kontakt z Inspektorem ochrony danych: Inspektor ochrony danych Poczta Polska S.A., ul. Rodziny Hiszpańskich 8, 00-940 Warszawa, e-mail: inspektorodo@poczta-polska.pl.
• Pani/Pana dane osobowe będą przetwarzane:
• w zakresie określonym w przepisach prawa - na podstawie art. 6 ust. 1 lit. c Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenia o ochronie danych, dalej RODO);
• w zakresie nieokreślonym w przepisach prawa - na podstawie art. 6 ust. 1 lit. a RODO, tj. na podstawie zgody.
• dobrowolnie podane dane, dotyczące stanu zdrowia (niepełnosprawności) -- na podstawie art. 9 ust. 2 lit. b RODO w związku z ustawą z dnia 27 sierpnia 1997 r. o rehabilitacji zawodowej i społecznej oraz zatrudnianiu osób niepełnosprawnych.
• w celu przeprowadzenia procesu rekrutacyjnego, a także w celu obrony przez roszczeniami związanymi z udziałem w rekrutacji - w ramach realizacji prawnie uzasadnionych interesów administratora - na podstawie art. 6 ust. 1 lit. f RODO.
• W przypadku wyrażenia przez Panią/Pana zgody na przetwarzanie danych osobowych również do celów rekrutacji prowadzonych w przyszłości dane będą przetwarzane w celu nawiązania z Panią/Panem kontaktu lub wykorzystania ich w procesie oceny kandydatów.
• W przypadku podjęcia decyzji o Pani/Pana zatrudnieniu - na podstawie:
• art. 6 ust.1 lit. b, tj. w celu podjęcia działań na Pani/Pana żądanie, przed zawarciem umowy, oraz
• art. 9 ust. 2 lit. h RODO (w związku z art. 229
• 1 ustawy z dnia 26 czerwca 1974 r. - Kodeks pracy) w celu skierowania Pani/Pana na wstępne badania lekarskie.
• Dane osobowe będą przetwarzane do czasu wycofania przez Panią/Pana zgód, nie dłużej niż przez okres 12 miesięcy od dnia przystąpienia przez Panią/Pana do rekrutacji (przekazania przez Panią/Pana danych osobowych), a w przypadkach, wzięcia przez Panią/Pana udziału w procesie rekrutacji i niewycofania zgody na przetwarzanie danych osobowych przed zakończeniem procesu wyboru kandydata do zatrudnienia – przez okres 12 miesięcy od dnia przystąpienia do rekrutacji, tj. przez okres niezbędny dla ochrony przed roszczeniami związanymi z przebiegiem procesu rekrutacji i wyboru kandydata do zatrudnienia. Orzeczenia lekarskie, wydane na podstawie profilaktycznej opieki lekarskiej, będą przechowywane przez okres wynikający z przepisów prawa.
• Przysługuje Pani/Panu prawo dostępu do treści tych danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, wniesienia sprzeciwu wobec ich przetwarzania a także do cofnięcia zgody w dowolnym momencie, bez wpływu na zgodność z prawem przetwarzania dokonanego na podstawie zgody, przed jej cofnięciem.
• Zgodę można cofnąć poprzez wysłanie stosownej informacji na adres: Poczta Polska S.A., Biuro Rekrutacji i Partnerów Biznesowych HR, Wydział Rekrutacji, ul. Rodziny Hiszpańskich 8, 00-940 Warszawa lub rekrutacja.centrala@poczta-polska.pl
• Przysługuje Pani/Panu prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.
• Podanie danych jest dobrowolne, ale odmowa podania danych powoduje brak możliwości wzięcia przez Panią/Pana udziału w rekrutacji.
• Dane osobowe mogą być przekazywane podmiotom pośredniczącym, na zlecenie administratora, w prowadzeniu procesu rekrutacji, a także dostawcom narzędzi informatycznych wykorzystywanych w procesie rekrutacji.
• Dane osobowe mogą być przekazane do państwa trzeciego (Stanów Zjednoczonych Ameryki Północnej) na podstawie decyzji Komisji Europejskiej z 10 lipca 2023 r., stwierdzającej odpowiedni stopień ochrony, zapewniony przez „Ramy ochrony danych UE-USA” (EU-US Data Privacy Framework), w związku z korzystaniem przez administratora z rozwiązań chmurowych dostarczanych przez firmę Microsoft. Wykaz podmiotów, które przystąpiły do programu „Ram ochrony danych UE-USA” dostępny jest pod adresem: Participant Search (dataprivacyframework.gov)

Want to know how a leading workplace experience and facility management company is powered by technology?
At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location:
Warsaw, Poland

Work regime:
Hybrid

The Job Role as
Cloud & Platform Operations Engineer
:
Cloud Operations Engineer will manage and optimize an organization's cloud infrastructure, ensuring it is secure, scalable, reliable, and cost-effective. Will contribute to continuous improvements by automating operations, monitoring performance and handling incident response. Will support Company’s transformation by facilitating seamless cloud transitions for applications and services often using tools for Infrastructure as a Code managing deployment.

What you’ll do:

• Assist cloud migration initiatives towards Azure IaaS or PaaS.
• Monitor cloud infrastructure and implement best practices to increase security posture for Azure workloads.
• Handle cloud infrastructure related incidents and service requests, including security related ones (e.g. app firewall events).
• Participate in cloud Projects, to contribute to their activities from its design phase, ending with operational readiness checks.
• In cooperation with Security Architects maintain Azur Security Guidelines to be always up-to-date and to follow market best practices.
• Be part of hosted applications Lifecycle management process.

Key qualifications:
Must have:

• Strong skills in Azure cloud platform, 4+ years hands-on admin, deployment or migration experience.
• Understanding of Azure Security features.
• Solid knowledge and understanding of IaC framework (Terraform or Bicep) and associated tools.
• Understanding of core networking concepts like DNS, NSG, vNets.
• Containerization / AKS knowledge will be a strong advantage.
• English proficiency, both written and spoken

Nice have
:

• AZ-104, AZ-500, SC-200 certification as a plus.
• Experience in administration of Windows/Linux is a plus.
• Some skills with scripting in PowerShell or Bash.

Personal skills:

• Problem-solving skills to break down complex issues into manageable items.
• Collaboration and Teamwork qualities.
• Creativity and accountability for given assignment.
• Learning mindset to be ready to follow-up with the newest trends and technologies

Why ISS
At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.

Become more.
Become ISS.
ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#WeAreParamount on a mission to unleash the power of content… you in?
We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter – both for our audiences and our employees – and aim to leave a positive mark on culture.

Apply to join our new platform initiative and take ownership of building a centralized performance testing automation platform for games development. In this role, you will collaborate with developers, designers, and QA teams to design and deliver a unified system that aggregates performance data from multiple game engines, processes results, and clearly highlights performance issues.

You will play a key role in defining the software architecture, database schemas, and overall system experience, while helping to track and visualize optimization progress over time. As this is a brand‑new platform with no prior internal equivalent, you’ll have a unique opportunity to shape its foundations and influence how performance testing is approached across our game development teams.

What will you do:

• Lead architecture and evolution of frontend & backend services, integrations and data flow for a platform supporting gaming department,
• Drive system design reviews and enforce coding standards,
• Evaluate and recommend technologies, frameworks, and tools,
• Ensure performance, scalability, reliability, availability, and security of the platform,
• Identify technical risks, dependencies, and trade-offs early in the development lifecycle,
• Create and maintain architecture documentation, diagrams, and technical roadmaps
• Stay hands-on by contributing to application development when needed,
• Collaborate closely with Product Owners, Software Engineers, Game Developers, DevOps and UI/UX designers,
• Mentor engineers and propagate best practices across teams.

We are looking for Engineer that:

• Is self‑reliant and can take responsibility for future deliverables,
• Values collaboration, knowledge sharing, and contributing to the team's overall effectiveness,
• Stays up to date with modern technologies,
• Wants to actively participate in product and technical decision making,
• Understands DevOps practices and infrastructure automation,
• Enjoys working in a team,
• Easily and openly communicates in English,
• Bonus: has experience with platforms and tools used in gaming industry.

And on the technical side, we need:

• 8+ years of experience in software development,
• 2+ years in a similar role making architectural decisions,
• Proven experience building and scaling platform-level products,
• Strong understanding of C4 model (or similar architecture frameworks),
• Proficiency in coding in at least one programing language (preferred: Kotlin, Java, JavaScript, Python, C++/C#),
• Good understanding of cloud platforms, version control, automation, monitoring, analytics, containerization, distributed systems & scalability.

We offer:

• Employment contract,
• Multisport card + private medical care,
• Access to e-learning and self-development platforms,
• Office library,
• English language lessons,
• We participate in and speak at conferences, also join/ run public meet-ups,
• In-house activities: tech talks, hackathons,
• You can use 10% of your working time to pursue your personal development, and side projects,
• Active global inclusion and CSR groups,
• Well located, modern office with lots of amenities – adjustable desks, electronics toolkit, 3D printer ready for you to use, pool table, console, table tennis, massage chair.

Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.

Vimn Poland Sp. z o.o. has introduced a procedure for reporting violations of law and taking follow-up actions aimed at, among other things, protecting whistleblowers. You could find more information here: https://eng\-whistleblower.paramount.com

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.