QA Engineer
Product QA
Zagreb
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Product QA
sits within our Product team, owning quality across a fast-moving, AI-driven platform — from influencer discovery and campaign setup to the AI-driven recommendations and automated decisions that run underneath it all. It's a business-facing role that leans on technical fluency: your job is to protect what customers actually experience, working closely with product, customer success, and engineering to get there. You'll be the release gatekeeper — the person who decides what's genuinely ready for customers, what isn't, and why — and who can tell which issues are worth holding a release for, versus which can wait.
Key Responsibilities
- Own quality from the customer's point of view: does the product actually solve the problem, does it behave the way a brand manager or creator expects, and does it hold up in real workflows — not just "do the tests pass"
- Test end-to-end business flows across the platform — influencer discovery, campaign setup, creator collaboration, reporting — the way real users run them, including the messy paths
- Evaluate AI-driven outputs (recommendations, matches, generated content, automated decisions) for whether they're
useful and correct for the customer
, not just whether they returned a result - Be the release gatekeeper: decide what's ready for customers, what isn't, and articulate the business risk clearly to product and engineering
- Turn customer-facing issues into clear, reproducible reports that engineers can act on quickly, and follow them through to resolution
- Build the QA process as the product and team grow — acceptance criteria, release checklists, what "done" means — there's no rulebook yet
- Work closely with product, customer success, and engineering to catch problems before customers do, and feed real-world findings back into the roadmap
Required Qualifications
- Hands-on QA experience on a live SaaS product with real customers — manual, exploratory, and acceptance testing
- Strong product sense: you understand what users are trying to achieve and can tell the difference between "works as specified" and "works for the customer"
- A sharp eye for edge cases in complex workflows with many moving parts — multiple user roles, integrations, and multi-step processes
- Enough technical comfort to read logs, reproduce issues, and have a productive conversation with engineers — you don't need to write the code, but you need to understand what happened
- Clear, direct communication — you flag risk early and make a case for what should and shouldn't ship
Nice-to-Have Skills
- Experience testing AI/LLM-powered features, where "correct" depends on judgment and context rather than a simple pass/fail
- Some exposure to test automation — writing or maintaining API or UI test cases, or working alongside engineers who do
- Background in marketing tech, influencer/creator platforms, marketplaces, or agency workflows
- Experience writing acceptance criteria or working closely with product managers on requirements
- Prior experience as the first or founding QA hire on a team
Why Join
You'd be shaping what quality means at Hypefy from close to the ground floor — real customers, fast shipping, and a product where AI-driven decisions carry real consequences. Your product sense and judgment — not just your technical checklist — are what decide what actually reaches customers. If you want your calls on risk and readiness to actually move the roadmap, not get lost in a backlog, this is that kind of role.
You'll have flexible hours and a hybrid setup, and you'll be doing it alongside a team that's ambitious, low-ego, and genuinely enjoys the work.
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