Professional, BI Specialist

Job Title
Professional, BI Specialist

Job Description
The Business Intelligence Specialist is responsible for developing, maintaining, and enhancing reporting and analytics solutions that support performance management within a B2B Sales environment. This role transforms complex data into actionable insights, delivers automated reporting, and supports business decision-making across Operations, Workforce Management, Finance, and Client teams.

Key Responsibilities

• Design, develop, and automate operational, performance, and client reporting.
• Build and maintain dashboards, reports, data models, and visualizations using BI tools.
• Analyze sales, operational, and performance data to identify trends, risks, and opportunities.
• Partner with business stakeholders to gather requirements and deliver data-driven solutions.
• Ensure data accuracy and integrity by reconciling multiple data sources and resolving discrepancies.
• Develop and maintain KPI frameworks, reporting processes, and executive-level dashboards (WBRs, MBRs, QBRs).
• Leverage Power BI, SQL, Excel, Power Query, DAX, and automation tools to improve efficiency and reporting accessibility.
• Support continuous improvement initiatives through process optimization and reporting automation.

Qualifications

• Bachelor's Degree in Business Analytics, Information Systems, Computer Science, Statistics, Mathematics, Engineering, or a related field preferred.
• 1–2 years of experience in Business Intelligence, Data Analytics, Reporting, or a similar analytical role.
• Experience as a BI Analyst, Data Analyst, Reporting Analyst, or BI Associate required.
• Previous experience in a BPO, Contact Center, Sales, or Operations environment is an advantage.
• 6 months in company with proven previous experience in targeted role OR 9 month in company
• KPIs on target for the last 6 months
• No disciplinary actions for the last 6 months
• Absenteeism will also be taken into consideration as part of the recruitment process
• Willingness to work on site from our office in Athens, with the possibility for a hybrid model after successful completion of the probation period (4-6 months)

Technical Skills

• Experience with Power BI, Excel, Domo, Tableau, Looker, or similar BI platforms.
• Knowledge of SQL/T-SQL, relational databases, ETL processes, and data transformation techniques.
• Experience with Power Query (M Language), Power Pivot, DAX, data modelling, and dashboard development.
• Familiarity with Power Automate or other workflow automation tools is preferred.
• Strong analytical skills with the ability to collect, transform, validate, and interpret large datasets.

Professional Skills

• Excellent communication skills in English (C1 minimum), both written and verbal.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong stakeholder management and relationship-building skills.
• Self-starter with a high level of ownership, accountability, and attention to detail.
• Passion for continuous improvement, automation, and operational excellence

Disclaimer
The above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of responsibilities, duties, or qualifications.