QA Automation Engineer (Sarajevo)

Overview
Who We Are
Because health is personal.
That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities
Ready To Own Tier 3 Escalations and Drive Infrastructure and Governance Across a Complex Enterprise Cloud Environment?
Why This Role Matters
When Tier 1 and Tier 2 can't solve it, this role does. As the Tier 3 Technical Lead, you're the technical authority for cloud infrastructure, endpoint management, collaboration platforms, and enterprise content systems — resolving the issues that require real depth, building the automation that prevents recurrence, and maintaining the governance standards that keep a regulated healthcare environment compliant. The platforms you manage are the ones the entire organization depends on daily.

What You'll Actually Do
Resolve Tier 3 escalations:
Investigate and resolve complex technical issues across cloud, endpoint, collaboration, and enterprise application platforms — serving as the final escalation point for Service Desk teams.

Administer and govern enterprise content platforms:
Manage Box and related content management systems end-to-end — user lifecycle, permissions, integrations, DLP controls, classification labels, retention settings, access monitoring, and audit requirements.

Design and maintain cloud and endpoint systems:
Administer and optimize Entra ID, Intune, Jamf, Meraki, Azure, Microsoft 365, and related services, including OS and third-party patch deployment to address vulnerabilities and maintain compliance.

Build automation and scripting solutions:
Develop and maintain automation workflows using PowerShell, Python, or comparable tools to reduce manual overhead and improve system reliability.

Partner with stakeholders on collaboration governance:
Work with business teams to design folder structures, sharing models, retention requirements, and governance standards across supported platforms.

Perform root cause analysis:
Identify patterns in recurring incidents, document findings, and implement preventive measures that reduce repeat escalations.

Maintain documentation and operational standards:
Create and sustain SOPs, knowledge base articles, runbooks, and administrative documentation — and manage ticket flow to ensure timely resolution and appropriate ownership.

Support security and compliance initiatives:
Assist with security audits, access reviews, investigations, and data integrity work; ensure platform configurations align with HIPAA, SOC 2, and SLA requirements.

Evaluate and implement emerging technologies:
Continuously assess new tools and capabilities to improve infrastructure, collaboration, and service delivery across the environment.

Qualifications
What You Bring to Our Team
Education & Experience

• Bachelor's degree in Information Technology or a related field preferred, or equivalent experience
• 3+ years of hands-on experience supporting both macOS and Windows environments
• Hands-on experience administering enterprise content management or SaaS platforms; Box administration strongly preferred

Technical Skills

• Expertise in Microsoft 365 administration and Azure Active Directory / Entra ID
• Experience with Intune, Jamf, Meraki, and modern device management for laptops and mobile devices
• Proficiency in scripting and automation using PowerShell, Python, or similar tools
• Experience with identity and access management including SSO, OpenID, and SAML
• Experience packaging and deploying applications across macOS and Windows
• Familiarity with DLP policies, access controls, retention, audit, and classification features across content management platforms
• Understanding of how content platforms intersect with HIPAA or SOC 2 compliance a plus
• Industry certifications in Azure, AWS, Cisco, CompTIA, Jamf, or related platforms a plus

Our Commitment:
Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe:
Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com . View all legitimate openings at personifyhealth.com/careers .

Overview
Who We Are
Because health is personal.
That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities
Ready To Own Tier 3 Escalations and Drive Infrastructure and Governance Across a Complex Enterprise Cloud Environment?
Why This Role Matters
When Tier 1 and Tier 2 can't solve it, this role does. As the Tier 3 Technical Lead, you're the technical authority for cloud infrastructure, endpoint management, collaboration platforms, and enterprise content systems — resolving the issues that require real depth, building the automation that prevents recurrence, and maintaining the governance standards that keep a regulated healthcare environment compliant. The platforms you manage are the ones the entire organization depends on daily.

What You'll Actually Do
Resolve Tier 3 escalations:
Investigate and resolve complex technical issues across cloud, endpoint, collaboration, and enterprise application platforms — serving as the final escalation point for Service Desk teams.

Administer and govern enterprise content platforms:
Manage Box and related content management systems end-to-end — user lifecycle, permissions, integrations, DLP controls, classification labels, retention settings, access monitoring, and audit requirements.

Design and maintain cloud and endpoint systems:
Administer and optimize Entra ID, Intune, Jamf, Meraki, Azure, Microsoft 365, and related services, including OS and third-party patch deployment to address vulnerabilities and maintain compliance.

Build automation and scripting solutions:
Develop and maintain automation workflows using PowerShell, Python, or comparable tools to reduce manual overhead and improve system reliability.

Partner with stakeholders on collaboration governance:
Work with business teams to design folder structures, sharing models, retention requirements, and governance standards across supported platforms.

Perform root cause analysis:
Identify patterns in recurring incidents, document findings, and implement preventive measures that reduce repeat escalations.

Maintain documentation and operational standards:
Create and sustain SOPs, knowledge base articles, runbooks, and administrative documentation — and manage ticket flow to ensure timely resolution and appropriate ownership.

Support security and compliance initiatives:
Assist with security audits, access reviews, investigations, and data integrity work; ensure platform configurations align with HIPAA, SOC 2, and SLA requirements.

Evaluate and implement emerging technologies:
Continuously assess new tools and capabilities to improve infrastructure, collaboration, and service delivery across the environment.

Qualifications
What You Bring to Our Team
Education & Experience

• Bachelor's degree in Information Technology or a related field preferred, or equivalent experience
• 3+ years of hands-on experience supporting both macOS and Windows environments
• Hands-on experience administering enterprise content management or SaaS platforms; Box administration strongly preferred

Technical Skills

• Expertise in Microsoft 365 administration and Azure Active Directory / Entra ID
• Experience with Intune, Jamf, Meraki, and modern device management for laptops and mobile devices
• Proficiency in scripting and automation using PowerShell, Python, or similar tools
• Experience with identity and access management including SSO, OpenID, and SAML
• Experience packaging and deploying applications across macOS and Windows
• Familiarity with DLP policies, access controls, retention, audit, and classification features across content management platforms
• Understanding of how content platforms intersect with HIPAA or SOC 2 compliance a plus
• Industry certifications in Azure, AWS, Cisco, CompTIA, Jamf, or related platforms a plus

Our Commitment:
Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe:
Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com . View all legitimate openings at personifyhealth.com/careers .

Description & Requirements
Who we are looking for
Who we are looking for
:

• You have a university degree in Economics, Finance, Mathematics, Physics, or a related field.
• You have min. 3 years (Senior role) or 5 years (Manager role) of professional experience in the financial services industry (Banks and other FI, Fintech), regulatory advisory (consulting firms, Regtech), or supervisory bodies (e.g. Central banks, Supervisory agencies).
• You have profound knowledge of market & liquidity and other structural risk regulations, such as IRRBB, FRTB, CSRBB, and ICAAP/ILAAP/ALM and related regulatory frameworks (Basel III/IV, EBA/ECB guidelines, EU regulations, directives implementing and delegated acts).
• You understand the macroeconomic and financial markets environment, as well as monetary and fiscal economics.
• You understand quantitative finance and economics, quantitative modeling techniques and methods.
• You have an ambition to learn, be proactive and work under your own initiative.
• CFA, FRM or equivalent certification (completed or in progress) is a strong plus.
• You are curious, analytical, and purpose-driven, with:

• Strong problem-solving abilities and an interest in applying regulatory requirements.
• Confidence working both independently and as part of diverse, cross-border teams.
• Good communication skills and proficiency in English, including report writing and presenting content to varied audiences.
• Advanced Excel and PowerPoint; knowledge of Python, R, or VBA is a plus.
• A professional mindset, eager to develop within one of the world's most respected consulting firms.

Your future role
We are seeking a highly motivated Market Risk - Senior Consultant and/or Manager - to join our Financial Industry Risk and Regulatory Advisory team in Central Europe South cluster. The ideal candidate will support the delivery of advisory projects with leading financial institutions related to market risk management, ALM and treasury, IRRBB, Basel/CRR compliance, and broader regulatory transformation across the Central Europe South region - supporting clients in responding to evolving regulatory expectations and best market practices:

• Lead or support the delivery of projects focused on market & liquidity risk, IRRBB, CSRBB, ALM and related regulatory frameworks (Basel III/IV, EBA/ECB guidelines, etc.)
• Conduct gap analysis, design or validate market risk and liquidity risk frameworks and models (Value-at-Risk, Earnings-at-Risk, economic value assessments, non-maturing deposits, etc.)
• Designing risk management, measurement, and mitigation concepts and compliance frameworks
• Review and document risk processes, governance frameworks, and control environments
• Contribute to the integration of emerging topics like ESG and, where applicable, AI-driven techniques into risk frameworks.

What we offer
Our Regulatory & Financial Risk practice is a global leader in helping clients manage risk and uncertainty from the boardroom to the network. We provide a broad array of services that allow our clients around the world to better measure, manage and control risk to enhance the reliability of systems and processes throughout their organization.

• You will get hands-on experience with a wide range of risk management practices such as CRR/CRD, IFRS 9, IFRS 13 ICAAP/ILAAP, resolution and recovery and understand how they connect to corporate governance and risk processes.
• You will work on high-impact projects that directly support banks, other FIs and regulators across Central Europe.
• You will have opportunities to build thought leadership by contributing to internal knowledge sharing, client deliverables, and innovative initiatives.
• Receive mentoring and development support to help you grow into a trusted advisor.
• As you grow, you will gradually be given more responsibility and various assignments working directly with senior members of our client teams.

What do we offer:

• We offer an attractive and competitive salary including a wide range of benefits.
• Work in a high-performing regional team with exposure to cross-border engagements.
• Career development and continuous learning in areas such as GenAI, regulatory tech, and quantitative risk.
• Strong mentorship and fast-track opportunities within Deloitte’s Risk Advisory.
• Flexible working arrangements.

About Deloitte
For over 175 years, Deloitte has partnered with leaders worldwide—from the Global 500® to private businesses—to help them thrive and build better futures. We support their people in succeeding, while nurturing our communities. With a workforce of 467,000 of the industry’s greatest minds, Deloitte leads as the premier professional firm globally by delivering real, measurable results.

About the team
Deloitte CES Financial Industry Risk & Regulatory Advisory team operates as part of the regional Deloitte SEE cluster, within Deloitte CE firm. We help financial institutions identify, quantify, and manage the risks that impact their business. Our work spans credit, market, and liquidity risk, model risk, ESG, and evolving regulatory requirements. We combine quantitative expertise with strong knowledge of supervisory expectations and are actively developing capabilities in emerging areas, including the responsible use of AI in risk management.

Description & Requirements
Who we are looking for
The IT Service Associate Manager ensures the efficient and effective delivery of IT services within the organization. Acting as a key liaison between technology and business teams, the IT Service Associate Manager focuses on maintaining seamless service operations in the areas of Incident Management, Major Incident Management, and Service Request Fulfillment.

This role requires a balance of leadership, problem-solving, communication, and organizational skills to ensure services meet established standards and customer expectations. Continuous improvement of processes, fostering collaboration, and ensuring adherence to ITIL best practices are central to this position.

Your skillset

• Strong communication and stakeholder management skills.
• German and English at minimum B2 level (very good written and spoken skills) to collaborate with demanding target groups.
• Proactive and structured approach to problem-solving. Crisis management and decision-making capabilities.
• Degree in Business Informatics, Computer Science, or a comparable field, with several years of relevant professional experience in Service Management.
• Solid knowledge of common standards and methodologies in ITIL-based Service Management within complex organizations.
• Practical experience in active Service Management of central ITSM processes such as Incident/Problem/Request Management and a strong understanding of processes.
• Knowledge and efficient usage of ServiceNow and MS PowerBI (or alternative platforms)
• Structured and independent working style, ownership mentality, creativity, and an agile mindset, along with organizational skills and the ability to work in interdisciplinary teams.

Your future role
Your responsibilities

• Ensure timely resolution of incidents and escalations, minimizing business impact and coordinating cross-functional teams as needed.
• Lead responses to major incidents, ensuring clear communication, root cause analysis, and implementation of preventive measures.
• Oversee efficient service request fulfillment, driving process improvements and automation where possible.
• Ensure compliance with ITIL processes, organizational standards, and audit requirements.
• Collaborate with IT Operations, Engineering, and stakeholders to maintain service integration. Collaborate with team leads and management to align service goals with business objectives.
• Identify and implement service optimizations by analyzing KPIs and enhancing user experience.
• Maintain accurate process documentation and promote knowledge sharing within the team.
• Act decisively during crises to restore normal operations and minimize disruptions.

Your activities

• Conduct regular status reviews of incident and service request queues, initiating corrective actions when necessary.
• Facilitate post-incident reviews and document lessons learned.
• Lead training and awareness sessions on incident and service request processes for team members.
• Support the onboarding of new employees, ensuring they understand service management workflows.
• Monitor Service Desk performance metrics (e.g., response times, resolution rates). Analyze patterns and trends of outages and disruptions (e.g., root cause analysis) to identify potential future issues and ensure continuous service availability.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development;
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.

Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

• Short online interview / short phone interview with Recruiter.
• Interview/s with member/s of the team.

You will receive feedback regardless of process result.