QA Test Manager - AI

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

IT Test Manager – AI Platforms
As an IT Test Manager at ICON, you will be responsible for leading the quality assurance capability across AI platforms, including the multi-agent framework, agent services, and central AI systems. You will ensure all solutions are delivered with high standards of quality, reliability, compliance, and performance.

What You Will Do
In this role you will define and drive the testing strategy and quality governance model, embedding quality throughout the development lifecycle and enabling confident, high-quality releases.

Key Responsibilities

• Define and implement the overall test strategy covering functional, integration, regression, performance, and AI-specific testing
• Design and manage test frameworks and automation strategies to support scalable, reliable testing across CI/CD pipelines
• Lead testing approaches for AI-powered solutions, including validation of agent behaviour, outputs, and workflows
• Build, manage, and develop a team of QA engineers, driving a strong quality-first culture across the organisation
• Establish and enforce quality gates within release processes, ensuring all deliverables meet defined standards
• Implement quality governance processes including defect management, root cause analysis, and continuous improvement
• Monitor and report on quality metrics, providing insights to stakeholders and driving data-led improvements
• Collaborate with engineering, product, and program teams to ensure testing is embedded early in development.

Your Profile

• Proven experience in software quality assurance, including leadership of QA teams or functions
• Strong experience designing and implementing test strategies and automation frameworks
• Experience working with CI/CD pipelines and embedding automated testing into delivery workflows
• Understanding of testing approaches for modern applications, including APIs, microservices, and cloud-based platforms
• Experience with AI/ML systems or an understanding of the challenges of testing non-deterministic outputs and complex workflows
• Experience working in regulated or compliance-driven environments
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams

What ICON Can Offer You
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply