Second Line Service Analyst

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview
The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible.

This position supports all of the Emergency Call Management organization.

Job Description
As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your Responsibilities Will Include
implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.

• Creation and reinforcement of the HA and reliability strategy.
• Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.
• Maintenance and reporting of SLOs and error budget.
• Facilitation of Chaos Engineering activities with multiple engineering teams.
• Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.
• On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.
• Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.
• Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.

The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation.

Basic Requirements

• 4+ years of professional software development or SRE position
• Excellent communication skills
• Experience developing cloud-based applications
• Experience developing REST-based APIs and implementing microservice principles and architectures
• Experience with modern DevOps tooling (including CI/CD pipelines)
• Familiarity with the concepts involved in designing a high availability architecture
• Familiarity with observability and monitoring
• Familiarity with automated testing
• Familiarity with network concepts and protocols (OSI, SIP, HTTP, WebSockets, or similar)
• Creativity and persistence when solving complex problems
• Enthusiasm for learning key technologies, architectures, processes, and best practices

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your work, you’ll get the following:

• Contract of Employment (UoP)
• Private medical coverage, Multisport
• Life insurance (two annual income),
• Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units,
• Employee Pension Plan – 3,5 % of the month’s salary gross, which goes to the retirement account
• IP Tax Relief
• Yearly salary increase (depends on individual performance)
• Yearly bonus (depends on company performance)
• Flexible working hours (usually day starts between 7-10),
• 8 hours working day (30 minutes lunch break included).
• Hybrid/ remote work

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company
Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Job Description
Do you enjoy collaborating with teams to solve complex challenges?
Do you enjoy solving large scale distributed content delivery challenges?
Join our critical AI Hardware SRE Team!
The AI Hardware SRE team is responsible for overseeing, scaling, and optimizing our next-generation dedicated AI hardware infrastructure. You will be responsible for ensuring best-in-class uptime and reliability of our AI hardware infrastructure offerings.

Partner with the best
This position involves ensuring reliability and operational readiness for advanced hardware and software systems across regional data centers. Collaborate with product teams during development to optimize scalability, performance, and system reliability. Define and monitor key performance indicators while addressing breaches. Analytical abilities, coding expertise, urgent issue resolution, and dedication to maintaining service availability are essential for success in this role.

As a Senior Site Reliability Engineer, you will be responsible for:

• Developing and scaling robust programmatic tooling and infrastructure-as-code utilities in Python to eliminate operational toil and automate fleet-wide provisioning.
• Integrating automated workflows across disparate ticketing platforms like JIRA, Siebel, and PagerDuty to enhance resolution times for hardware and network issues.
• Leveraging advanced AI utilities and LLM-assisted development paradigms to enhance technical execution, script creation, and system evaluation effectively.
• Enhancing advanced private cloud and compute technologies to consistently optimize availability, latency, and systemic health in high-density hardware environments.
• Designing and implementing telemetry pipelines, custom Prometheus/Grafana monitoring dashboards, and AI-based anomaly detection tailored for bare-metal and virtualized environments.
• Participating in 24x7x365 on-call rotations, spearheading real-time incident management, and managing high-severity service disruption protocols via automated PagerDuty and Slack workflows.
• Partnering directly with third-party infrastructure vendors and coordinating on-site field technicians to facilitate uptime activities.

Do What You Love
To be successful in this role you will:

• Possess a solid Computer Science foundation, demonstrated through formal education or equivalent practical experience in large-scale SRE or Production Engineering roles.
• Demonstrate proficient tooling and coding ability in languages like Python to build scalable operational tools, API integrations, and automation frameworks.
• Show hands-on experience with modern observability stacks and timeseries engines, like Prometheus, Grafana, OpenTelemetry, and Loki.
• Possess a working understanding of advanced networking topologies, high-bandwidth routing/switching infrastructure, BGP, and dual-stack IPv4/IPv6 networks.
• Demonstrate expertise designing service rollouts, establishing operational readiness criteria, telemetry baselines, and defining effective alerting thresholds.
• Demonstrate extensive experience building technical runbooks, leading complex incident response bridges, and driving comprehensive, blameless post-mortems.
• Demonstrate a proven ability to fully own ambiguous technical challenges, coordinate cross-functional teams, and diligently pursue production-grade solutions.

About Us
At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple
Cloud and Edge:
Running apps closer to users for instant performance.

Security
: Neutralizing threats before they ever reach your data.

Content Delivery
: Scaling the world's biggest moments without a glitch.

AI
: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:
We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.

We're proud to be a Living Wage accredited Employer.

What You'll Do
The Fleet Reliability Operations Team is the heart of CoreWeave’s capacity delivery and maintenance effort. This team is responsible for provisioning, updating and triaging server nodes, and executing the processes and tooling that configure and validate our server fleet. This team is the first in line to respond to hardware issues in production, and is empowered to drive automation and observability design and priority for our server fleet lifecycle.

We Are Seeking An Operations Manager For The Fleet Reliability Operations Team Who Can Help Us Maintain And Improve Our High Volume Of Delivery And Scale As We 10x The Size Of Our Fleet. This Individual Will Develop a Strong Pipeline Of Talent, Manage Onboarding And Training, Provide Process And Thought Leadership Across The Team’s Domain, And Champion Reliability And Customer Satisfaction. As The Manager Of This Team, You Would Have The Opportunity To

• Build and lead a 24/7 team of process-oriented, reliability and observability-focused engineers.
• Lead the socialization and documentation of clear and consistent processes for provisioning, validating and troubleshooting nodes in our server fleet.
• Think critically about and advocate for process and automation improvements prioritizing event-driven automated remediation as the end goal.
• Provide a 24/7 engineering support function for high-criticality, time-sensitive node delivery and maintenance.
• Drive and improve our program of onboarding, documentation, enablement, and performance management to help your team members achieve new heights of personal growth and capability.
• Drive the culture and tone for how your team keeps score both in how they communicate with and support each other and how they enable the rest of CoreWeave.

Who You Are

• You have seven or more years of experience in a software or infrastructure engineering industry, of which at least two years were in a leadership capacity.
• You have a background that includes the knowledge and practice of SRE fundamentals, incident management, blameless culture, observability, and change management.
• You believe in the value of automation and will champion practices that drive reliability and drive the adoption of cross-team processes and tooling.
• You love helping people on their journeys to become their best selves and are comfortable extending the range of your influence to partners, peers, and senior leadership.

Why CoreWeave?
About
At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is 273,000 PLN - 365,000 PLN.
The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

To fulfil our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results
What We Offer
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Family-level Medical Insurance
• Family-level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.
Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.
Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C.

• 1157, or (iv) asylee under 8 U.S.C.
• 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Updated privacy notice - UK and EU Job Applications
When you apply to a job on this site, the personal data contained in your application will be collected by CoreWeave UK Ltd. (“Controller”), which is located at
Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
and can be contacted by emailing
careers.eu@coreweave.com
. Controller’s data protection officer can be contacted at
privacy@coreweave.com
. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at
privacy@coreweave.com
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Where permitted by applicable law, we may also retain your personal data for a limited period after the recruitment process ends in order to consider you for future job opportunities, respond to legal claims, or comply with record-keeping obligations. Under the GDPR and the UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with the relevant supervisory authority: (i) A list of Europe’s data protection authorities can be found
here
; and (ii) for the UK, this is the
Information Commissioner's Office
.
For additional information, please see our
Privacy Policy
.

Here's the standardised ad:

Information Security Specialist

About LoopMe

LoopMe is an AI company solving one of advertising's hardest problems: making brand advertising actually measurable — and making it perform. Our platform runs patented machine learning models across billions of consumer signals in real time, optimising campaigns toward outcomes like purchase intent, brand lift, and foot traffic rather than proxy metrics like clicks. The result is 2-5x better performance than industry benchmarks, at scale.

We operate a high-load programmatic infrastructure — processing millions of ad requests per second with sub-200ms response times globally. This isn't a layer on top of someone else's stack; it's built from the ground up, in-house, by the team you'd be joining. Founded in 2012 and headquartered in London, we now have 400+ people across 19 cities and have sustained 40% revenue CAGR since 2018. The engineering problems here are real, the ownership is genuine, and the scale is significant.

The opportunity

You'll own the day-to-day delivery of LoopMe's information security programme — hardening our cloud infrastructure, embedding security into engineering workflows, and responding when things go wrong. You'll work across GCP, Kubernetes, and a modern data stack that includes ClickHouse, Kafka, PostgreSQL, and Envoy, in an environment where the problems are real and the surface area is significant. This role sits within the Engineering organisation and reports to [CONFIRM REPORTING LINE].

What you'll do

• Develop and implement information security policies and protection procedures across the organisation
• Perform risk assessments, security audits, and threat analysis to maintain and improve our security posture
• Monitor, respond to, and investigate security incidents using SIEM, DLP, WAF, and related tooling
• Integrate DevSecOps practices into development workflows, including Secure SDLC and code reviews
• Ensure compliance with security standards including ISO/IEC 27001, NIST, OWASP, and CIS Controls
• Support secure architecture for GCP, Kubernetes, ClickHouse, Kafka, PostgreSQL, and Envoy
• Lead proof-of-concept evaluations for new security integrations and contribute to security budget discussions with product and leadership stakeholders
• Deliver cybersecurity awareness training to employees across the business

What you'll bring

Essential:

• 2+ years of experience in InfoSec or DevSecOps roles, preferably in a cloud environment (GCP, AWS, or Azure)
• Proficiency securing infrastructure across GCP, Kubernetes, ClickHouse, Kafka, PostgreSQL, and Envoy
• Solid understanding of network protocols (TCP/IP, DNS, HTTP/S, VPN) and core security principles including encryption, authentication, and access control
• Experience with SIEM systems, vulnerability management tools, and IAM/SSO/MFA solutions such as Okta or Azure AD
• Incident response and forensics experience, with working knowledge of ISO/IEC 27001, NIST, OWASP, and DevSecOps principles

Nice to have:

• Scripting skills in Bash, Python, or PowerShell for security automation
• Relevant certifications such as CISSP, CISM, CompTIA Security+, or GCP Security Engineer
• Experience communicating security topics clearly to non-technical stakeholders

What we offer

• Hybrid working
• Flexible schedule
• 1 month work-from-anywhere
• Annual performance bonus
• Multikafeteria (sport/culture card)
• LoopMe Gives Back
• Learning & development support