Senior Infrastructure Specialist

Railways for the world of tomorrow.

We are looking for a
Railway Metro Systems Assurance & Systems Engineer
for Deutsche Bahn Engineering & Consulting Serbia as the PMC/ Engineer on the Belgrade Metro Line 1 Project, Serbia.

Deutsche Bahn’s expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge – starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment, and help shape the world of the future.

Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience.

In this position, you will play a key role in safeguarding the technical integrity, compliance and readiness of the metro system throughout the project lifecycle. Acting as part of the Owner’s/PMC project team, you will support the Project Manager and discipline experts by ensuring that system requirements, standards and assurance processes are consistently applied and verified. You will contribute to structured reviews, risk‑based decision making and the transparent communication of technical status, supporting the achievement of project milestones, approvals and acceptance. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across multiple technical disciplines and stakeholders.

Your responsibilities:

• Act as Owner’s/PMC technical expert for Systems Assurance & Systems Engineering across the metro & metro subsystems throughout the project lifecycle & system engineering.
• Develop, implement and monitor the project Systems Assurance Plan, Systems Engineering, Strategy and compliance frameworks in line with applicable international and local standards (EN 50126 / 50128 / 50129, CENELEC) for the Metro Line1 delivery into operation in accordance with international standards & Serbian Law.
• Develop assurance with contractor for the technical acceptance of the Rolling Stock by the Serbian Rail Authorities in accordance with international practice.
• Coordinate with contractors in the development & delivery of the contractor’s project Systems Assurance & Systems Engineering Plans, Strategies and compliance activities.
• Lead and manage the review and acceptance of contractor deliverables (including system architectures, safety cases/reports, RAMS, verification, validation, and certification), coordinating PMC discipline experts locally and remotely.
• Ensure traceability between Employer’s Requirements, system specifications, design deliverables and verification evidence.
• Coordinate and participate in technical, system safety, and interface reviews across design and implementation stages, liaising with Railway Systems and Civils PMC teams.
• Monitor closure of non conformities, deviations and technical risks, ensuring timely implementation of corrective actions.
• Oversee assurance activities during design, manufacturing, installation, testing, commissioning, trial operation and acceptance phases.
• Support the Chief Systems Engineer in technical decision-making, risk management, stakeholder communication, and reporting; coordinate with contractors and ISAs, review ISA reports, and advise on acceptance of safety and systems engineering deliverables.

Your profile:

• University degree in engineering (e.g. Electrical, Mechanical, Civils Systems, Railway or Transportation Engineering)
• Minimum of five years of proven experience in light rail, metro or major railway projects in systems assurance, system engineering, safety or RAMS roles, preferably in a PMC or Owner’s Engineer environment.
• Solid knowledge of international railway standards, certification and approval processes
• Experience in reviewing complex contractor documentation and managing compliance and verification processes
• Structured, analytical and risk aware engineering mindset with a strong quality focus
• Experience working in multidisciplinary and multicultural project teams
• Excellent written and spoken English; Serbian languages skills would be an asset
• Willingness to travel as per business requirements

Benefits:

• We invest in the development of our employees. To ensure the best start for you, we provide a global onboarding program and intercultural training and support you in preparing for the next career step.
• We offer you attractive working conditions and a competitive compensation package based on country conditions.
• We offer attractive career opportunities - worldwide. With a work environment that encourages growth and creativity, you will work on complex and innovative projects in international teams on all continents and bring markets and people together.

Are you looking for a place, where the positiveness of a can-do attitude and the unbelievable team spirit are key values of your surrounding environment? We validate and implement new technologies and create tailored solutions for our customers. We commit to a culture of innovation and embracing emerging technologies. We are brave in standing up for the best solution and being honest with our client or colleagues. We value teamwork and collaboration, and we believe that collective efforts of us are essential for achieving our and the client goals. Ideally, you already have Microsoft certifications in the area of Azure or Microsoft 365 – if not, we will actively support you in acquiring them.

Your tasks

• Respond to support tickets: Address issues reported via the internal ticketing system in a timely and professional manner.
• Troubleshoot system and network issues: Diagnose and resolve issues related to servers, network, hardware, and software as part of the support ticket flow.
• Escalate complex issues: Escalate unresolved or complex tickets to the appropriate level of support or development teams.
• Document solutions: Create detailed documentation for recurring issues, common solutions, and troubleshooting steps to help team members and customers.
• Server management: Administer both on-premise and cloudbased infrastructure (e.g., AWS, Azure, Google Cloud), ensuring up time, performance, and security.

Your profile

• You are an experienced IT professional with many years of expertise in on-premises infrastructures.
• You have a strong interest in DevOps methods and want to work in a modern, future-oriented environment.
• You have experience with any of the following technologies: Windows Server, Linux Server, Exchange Server, SQL server, SharePoint.
• Knowledge or willingness to learn cloud technologies (Azure or AWS), Kubernetes, GitHub, Terraform, PowerShell.
• You are highly technically inclined, enjoy independently diving into new technologies and tasks, and are eager to share your knowledge with colleagues.

Why PRODYNA

• Location in the city center
• 24 vacation days
• Private health insurance
• Health support and wellbeing
• Business travels
• Team events
• Global event participations
• Employee education
• Flexible working hours
• Fruits in the office
• Employee referral program

About Us
Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

Role Summary
As a founding member of our team in Belgrade, you will play a critical role in the evolution of our Cloud OTA (COTA) platform. We are looking for a Senior Engineer with a strong "Platform-First" mindset—someone who views infrastructure as a product and backend development as an extension of the platform itself.

Your mission is to drive the technical evolution of our global COTA infrastructure by migrating existing systems to a Kubernetes-native control plane while simultaneously building the mission-critical backend features that power software updates for hundreds of thousands of vehicles globally. You will be the technical authority on how services are architected, deployed, and scaled, ensuring that our high-performance microservices—built on Java, Python, and Go—run on a "bleeding edge" infrastructure powered by Crossplane and Argo CD.

Responsibilities

• Infrastructure Evolution & Migration: Lead the transition of our global Cloud OTA (COTA) infrastructure from traditional IaC patterns (Terraform/Terragrunt) toward a Kubernetes-native control plane using Crossplane.
• High-Scale Backend Development: Design and develop resilient microservices primarily in Java, Python, and Go, focusing on distributed protocols and the orchestration of large-scale vehicle updates.
• GitOps & CI/CD Modernization: Own the deployment lifecycle by implementing and optimizing GitOps workflows with Argo CD and GitLab CI/CD, bridging the gap between application code and global production environments.
• Full-Stack Platform Ownership: Maintain deep technical ownership of the underlying AWS ecosystem, ensuring the platform is architected for maximum operational efficiency, scalability, and resilience.
• Cloud Architecture Management: Support and scale a high-throughput environment across Compute (EKS, Lambda), Storage (DynamoDB, RDS, S3), and Streaming (Kinesis, EventBridge).
• Engineering Excellence: Establish observability standards (Datadog/Prometheus) and operational best practices, ensuring high availability and zero-downtime updates for the global vehicle fleet.
• Technical Authority & Mentorship: Provide guidance to the growing Belgrade team, establishing engineering standards that value both elegant code and robust infrastructure.

Qualifications

• Experience: Five (5) years of experience in a role that blends Software Engineering and Infrastructure/DevOps, with a proven track record of supporting high-scale production environments.
• Education: Four (4) year college or university degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Software Engineering Proficiency: Strong experience in backend development using Java, Python, or Go, with the ability to build and debug in a polyglot microservices environment.
• Infrastructure-as-Code Mastery: Deep experience in Terraform/Terragrunt and a strong interest or hands-on experience in Kubernetes-native providers like Crossplane.
• Cloud & Containers: Extensive knowledge of the AWS ecosystem (EKS, IAM, VPC, Lambda) and Docker-based builds.
• Orchestration & GitOps: Proficiency with Kubernetes, Argo CD, Helm, and Kustomize.
• Systems Thinking: The ability to move fluidly between writing application logic and debugging networking or infrastructure bottlenecks.

Total Rewards
We build the exceptional — and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program.

Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements.

In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees — including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country.
Learn more about our global benefit programs
.
External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site (https://rivianvw.tech/\#careers). If you are a current employee, please apply through our internal job board
.
Equal Opportunity

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian and Volkswagen Group Technologies” may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services.

Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment.

Please see our
Candidate Data Privacy Notice (English)
and
Candidate Data Privacy Notice (Serbian)
for more information.

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Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

**Title: L2 Support Specialist

Location: Belgrade, Serbia**
Main Activities & Responsibilities

• Own and manage critical incidents from initiation through resolution, ensuring all required logs and diagnostics are collected and stakeholders, including Duty Managers and customers, are kept informed throughout the incident lifecycle.
• Serve as the primary escalation point for high-priority incidents and service requests.
• Monitor, investigate, troubleshoot, and resolve ongoing software and hardware-related issues in a timely and effective manner.
• Support Problem Management activities, providing timely analysis, data, and corrective actions as required.
• Assess the supportability and business impact of software and hardware changes identified through Root Cause Analysis (RCA).
• Provide technical support to NCR Customer Engineers through inbound calls, performing advanced troubleshooting and issue resolution.
• Provide technical support directly to customers via inbound and outbound communication channels.
• Diagnose, troubleshoot, and resolve incidents involving applications, operating systems, hardware devices, peripherals, network-connected equipment, and other infrastructure components.
• Coordinate with Field Service teams, vendors, and cross-functional support groups to drive resolution of hardware-related incidents.
• Ensure adherence to established incident, escalation, and change management processes.
• Contribute to continuous service improvement initiatives and special projects assigned by Leadership (Team Lead, Supervisor, Manager) based on business needs.
• Create, maintain, and share technical documentation and knowledge articles within the designated knowledge management platform.

Key Competencies

• Customer-focused mindset with a strong commitment to service excellence and customer satisfaction.
• Ability to anticipate customer needs and proactively address potential issues.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Resourceful and innovative, capable of developing solutions in situations where standard procedures may not apply.
• Adaptable and comfortable working in a dynamic environment with changing priorities and business requirements.
• Excellent communication and interpersonal skills.
• Strong collaboration and stakeholder management abilities.

Essential Knowledge & Skills

• Strong software and hardware troubleshooting skills.
• Experience supporting enterprise applications, operating systems, hardware devices, peripherals, and related technologies.
• Strong analytical and diagnostic capabilities.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong customer relationships.
• Strong technical aptitude and problem-solving mindset.
• Leadership and influencing skills, with the ability to guide technical discussions and escalations.
• Team-oriented approach with the ability to work effectively in cross-functional environments.
• Strong organizational, planning, and prioritization skills.
• Self-motivated and proactive.
• Flexible and adaptable to changing business needs.
• Experience working within Incident Management, Problem Management, and Change Management processes.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”