Senior Service Manager - Ausbildungssysteme (m/w/d)

Como o Time De Planejamento Constrói a Loft
O time de Control Desk é o cérebro estratégico e a força impulsionadora da gestão operacional da Loft. Atuamos de forma transversal e conectada, transformando dados brutos em diagnósticos de causa raiz e planos de ação práticos para otimizar nossos principais indicadores de eficiência, SLA e capacidade operacional. Trabalhamos lado a lado com líderes de Operações, Produto, Qualidade e Processos para fortalecer uma cultura orientada a dados, alta performance e melhoria contínua — garantindo que cada decisão gere impacto real para os nossos clientes e para o negócio.

Os Desafios Que Você Vai Encontrar

• Diagnosticar a performance operacional de forma transversal, transformando dados complexos em insights estratégicos e recomendações acionáveis para o negócio;
• Construir, evoluir e monitorar indicadores cruciais (produtividade, SLA, eficiência e volumetria) em dashboards executivos de alta confiabilidade;
• Conduzir análises profundas de causa raiz e tendência para antecipar gargalos operacionais e propor alavancas de otimização;
• Desenvolver consultas avançadas em SQL e BigQuery para modelagem, extração e validação de bases de dados robustas;
• Utilizar Python para automação de rotinas, ganho de eficiência analítica e implementação de soluções preditivas no Control Desk;
• Desenhar, mensurar e acompanhar testes e experimentos para validar o impacto de novas estratégias antes da escala;
• Liderar a articulação com stakeholders de Operações, Produto, Estratégia e Dados, garantindo alinhamento e velocidade nas entregas.

O que você precisa para virar a chave?

• Domínio avançado em SQL e experiência prática no ambiente GCP (BigQuery) para manipulação de grandes volumes de dados;
• Sólida experiência prática com Python voltado à análise de dados, tratamento e automação de processos;
• Trajetória consolidada em análise de performance, modelagem de indicadores e diagnósticos de causa raiz em Operações ou Control Desk;
• Capacidade demonstrada de traduzir análises altamente técnicas em narrativas e recomendações claras para lideranças;
• Perfil analítico, investigativo e pragmático, com autonomia para gerenciar prioridades e influenciar visões executivas;
• Habilidade de comunicação e facilidade para construir pontes e transitar entre áreas multidisciplinares.

Informações adicionais
💳Caju - Mais liberdade para usar seus benefícios (Refeição, Alimentação, Mobilidade, Saúde, Home Office, Cultura e Educação);

🏥Assistência Médica

🪥Assistência Odontológica

🦺Seguro de Vida

🏋️WellHub - Acesso a academias no Brasil inteiro

🧘Wellz- Plataforma de Saúde Mental

🏝️Férias Flexíveis - Tire suas férias a qualquer momento

😴Day Off

👪Licença Parental - para pais e mães

🐕Guapeco - Plano de Saúde Pet com desconto

🖥️Trabalho - Híbrido

Vous souhaitez rejoindre une entreprise qui place l’humain au cœur de ses préoccupations ? On vous attend chez Extia !

Société de conseil spécialisée dans les métiers de l’IT et du digital, Extia privilégie depuis sa création en 2007 une approche qui allie
performance et bien-être au travail
. Une vision de l’entreprise partagée aujourd’hui par plus de 2 500 Extiens en France et à l'international et récompensée par le label
Great Place to Work® depuis 15 ans
dont 10 ans sur le podium et 3 années consécutives à la première place du palmarès !

Nous croyons en l'égalité des chances et nous offrons à chaque candidat la possibilité de révéler son potentiel, sans distinction et de quelque nature qu'elle soit. Chez Extia, c’est «
D’abord qui, ensuite quoi
» alors, allons-y !

Rigoureux(se)
, vous avez à cœur de bien faire les choses.

Analytique
, vous avez une âme d’enquêteur et les énigmes n’ont aucun secret pour vous.

Persévérant(e)
, vous ne perdez jamais, soit vous gagnez, soit vous apprenez.

Entouré(e) d’une équipe de passionnés, vous aurez la charge de :

• Concevoir, optimiser et maintenir des infrastructures système et réseau
• Superviser et la mesurer des performances des systèmes d’information (pannes, flux, disponibilité),
• Créer ou modifier des scripts,
• Gérer les AD et GPO,
• Assurer les activités Support Utilisateurs de niveau 2 et proposer des solutions d’amélioration,
• Assister et former les utilisateurs,
• Rédiger et mettre à jour les procédures d’exploitation.

Profil recherché :

Issu(e) d’une formation supérieure en informatique Bac+2 à Bac+5, vous justifiez d’une expérience significative de 2 ans (alternance comprise) au sein d’un département infrastructures.

Vous êtes reconnu pour les compétences suivantes :

Maitrise des systèmes d'exploitation
Linux et/ou Windows
, Solides connaissances dans les technologies réseau réseaux : Cisco, Juniper, Firewall Fortinet, Capacité à scripter (
PowerShell
/
Python
/ SQL), Pratique courante de l’anglais et un plus.

Processus de recrutement

• Échangez avec un ou une chargée de recrutement pour un premier contact téléphonique
• Rencontrez un ou une Ingénieure d’Affaires (Business Manager) sur vos souhaits d’évolution
• Approfondissez avec nos responsables et directeurs d’agence pour connaître la vision de l'agence

Selon votre profil, des tests ou entretiens techniques pourront vous être demandés. Tout au long du processus, vous pourrez échanger avec nos consultants pour en savoir + sur leur quotidien chez nous !

Les petits plus

🏠 Télétravail possible 👛 100% des frais de transports en communs pris en charge, des tickets restaurant et une mutuelle haut de gamme 🎁 Un CSE avantageux et des challenges tout au long de l'année ! #greatplacetolive 📈 Des primes à hauteur des performances de l'année et de l'implication 🎉 250 événements par an pour rencontrer tes collègues et des locaux feel good 📢 Des formations, conférences et une plateforme d'e-learning avec LinkedIn pour monter en compétences #greatplacetolearn 👩‍ Des Communautés Métiers et du Mentorat pour partager son expertise et en apprendre sur de nombreux sujets #greatplacetoshare 🕹️ Une communauté de e-sport : Extia Gaming ! #greatplacetoplay

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As the Engineering Manager within Capgemini, you will be responsible for leading the delivery teams behind Neo, the newly launched Group-wide AI platform. You will manage the engineers who build and operate Neo’s AI capabilities, ensuring high-quality delivery and smooth collaboration across cloud, data, product, and change teams. This role is central to translating business needs into scalable platform features while supporting teams through the rapid evolution of Neo.

Your tasks

• Managing and developing the Neo engineering team to ensure high-quality delivery and strong technical standards.
• Overseeing and coordinating the design, build, and evolution of Neo’s AI platform components.
• Ensuring and improving the scalability, performance, and reliability of the platform in collaboration with cloud engineering.
• Standardizing and promoting best practices in MLOps, model deployment, and platform operations.
• Partnering closely with product, data and change teams to align technical work with business priorities and upcoming AI use cases.

Your profile

• Bachelor's or master's degree in computer science/engineering, or a related field.
• Proven experience managing engineering teams in AI/ML, platform, or cloud environments.
• Solid understanding of AI/ML concepts, MLOps workflows, and model operationalization.
• Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes).
• Technical background in Python or similar languages, with experience scaling platform services.
• Strong communication and stakeholder‑management skills, working with product, cloud, comms, and change teams.
• Bonus: experience with MLOps tools, distributed AI systems, open‑source contributions, Kaggle, or GCP certifications.

What You'll love about working here

• Practical benefits
  : yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Access to over 70 training tracks with certification opportunities
  (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology
  : Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life
  - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

We are looking for a 
Principal Software Engineer
 to join our Shared Services team and help shape the technical direction of core platform capabilities used across Turnitin products.

This is a highly influential individual contributor role for an experienced engineer with deep expertise in backend development, cloud-native architectures, and large-scale distributed systems. You will partner with engineering leaders, architects, and product teams to deliver scalable, reliable, and secure solutions that support millions of users worldwide.

What You'll Do

• Lead the design and development of shared backend services and platform capabilities.
• Drive architectural decisions and technical strategy across multiple teams.
• Build scalable, highly available cloud-native solutions using Java and AWS technologies.
• Mentor engineers and promote engineering excellence throughout the organization.
• Collaborate with product, architecture, and engineering teams to solve complex technical challenges.
• Champion best practices in software quality, performance, reliability, and security.

Qualifications

What We're Looking For

• Significant experience building and operating large-scale backend systems.
• Strong expertise in Java and modern cloud technologies.
• Experience with AWS serverless services such as Lambda, DynamoDB, API Gateway, SNS, SQS, and EventBridge, as well as Kubernetes (K8s) and related cloud-native technologies.
• Experience with CI/CD tools, including build, deployment, and test automation.
• Strong understanding of distributed systems, APIs, scalability, and software architecture.
• Experience influencing technical direction and leading complex engineering initiatives.
• Excellent collaboration and communication skills within distributed teams.
• Passion for mentoring and supporting the growth of other engineers.

Nice to Have

• Experience with AI/ML technologies.
• Experience in SaaS or EdTech environments.
• Familiarity with modern frontend technologies such as React.

Additional Information

The 
expected annual base salary range
 for this position is: 
PLN 308,025/year
 to 
PLN 513,375/year
. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission
is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values
underpin everything we do.

• Customer Centric:
  Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning:
  We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity:
  Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership:
  We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team:
  We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset:
  We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.