Senior Software Engineer - Java (m/f/x)

Job Description
Tremend is looking for an Implementation Consultant, who will configure and implement Salesforce-based solutions that support commercial lending and loan origination processes. Working closely with clients, project managers, and technical teams, you will translate business requirements into scalable, high-quality configurations aligned with platform best practices and delivery standards.

This role combines hands-on platform configuration with business analysis and stakeholder collaboration. You will play a key role in delivering technology solutions that help financial institutions modernize lending operations, improve efficiency, and enhance customer experiences.

The role is approximately 80% technical configuration and solution implementation and 20% business analysis and client collaboration.

Responsibilities

• Design, configure, and implement solutions based on client requirements and established delivery standards.
• Perform advanced Salesforce configuration, including record-based configuration and Salesforce Flow development.
• Analyze business requirements and translate them into scalable and efficient platform solutions.
• Create and execute test scripts to validate configurations and ensure solution quality.
• Collaborate closely with Project Managers, business stakeholders, and delivery partners to identify optimal implementation approaches.
• Assess current and future-state business, application, technical, and data architectures, and contribute to implementation planning.
• Demonstrate configured workflows and business processes to clients, clearly explaining functionality and operational impact.
• Support client onboarding activities, including user access setup, data mapping, data migration support, and process documentation.
• Troubleshoot configuration issues and recommend improvements to maximize platform value and adoption.
• Participate in project workshops, requirements gathering sessions, and solution design discussions.
• Maintain high-quality project documentation and implementation artifacts.
• Contribute to continuous improvement initiatives and help establish best practices across the delivery team.

Skills And Experience

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of relevant professional experience, or an equivalent combination of education, experience, and demonstrated performance.
• Experience working with Salesforce or similar enterprise CRM and workflow platforms.
• Understanding of database design concepts, data structures, and workflow automation.
• Experience analyzing, defining, and implementing business, technical, application, or solution architecture-based solutions.
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
• Excellent verbal and written communication skills, with the ability to work effectively in client-facing environments.
• Salesforce platform knowledge is preferred, including Salesforce Administrator and Developer certifications, or willingness to obtain certifications within six months of joining.

Nice to Have

• Existing Salesforce certifications.
• Experience in commercial lending, loan origination, banking, or financial services.
• Previous experience in consulting, implementation, or digital transformation projects.
• Familiarity with GDPR requirements and EU data residency regulations in financial services environments.
• Experience working directly with clients and facilitating workshops, training sessions, or solution demonstrations.
• Knowledge of Salesforce Flow, platform configuration, and low-code automation capabilities.

Additional Information
Besides an exciting job in a tremendous team, here s what you can expect:

• A fast-paced tech environment
• Continuous growth & learning
• Open feedback culture
• Room for own initiative & ideas
• Transparency about results & strategy
• Recognition & reward for hard work
• Working with a flexible schedule
• Medical subscription
• Meal tickets
• Extra vacation days - starting with 25 vacation days
• Many others perks

Company Description
Tremend is the newest global software engineering hub for Publicis Sapient. For over 20 years, the company has been infusing its advanced technical expertise into complex and innovative solutions that meet today s digital transformation needs and pave the way for a better and smarter future. By joining forces with Publicis Sapient we re accelerating the impact, providing a good mix of talented engineers, technology, continuous improvement, innovation, and R&D. Here, you ll have the opportunity to unleash your potential, powering up advanced software solutions for some of the world s most iconic brands. Embrace your passion for technology, creativity, and continuous improvement, and join us in making a difference through engineering.

Company Description
Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Job Description
About the role
We are looking for a Senior Technical Consultant to join our ServiceNow Customer Workflows team and help deliver modern customer service and CRM transformation programs.

This role is ideal for experienced CRM, customer service, or enterprise platform consultants who enjoy solving complex business challenges and designing scalable digital solutions. While experience with the ServiceNow platform is a strong advantage, it is not mandatory. We are equally interested in strong consultants coming from platforms such as Salesforce, Microsoft Dynamics, or other enterprise CRM ecosystems who want to grow into ServiceNow Customer Workflows.

You will work closely with architects, business consultants, project managers, and customer stakeholders to design and implement solutions that improve customer service operations, automate case handling, and connect front, middle, and back-office teams.

What You Will Do
As a Senior Technical Consultant, you will:

• Design and implement customer service and CRM solutions using the ServiceNow platform.
• Translate customer requirements into scalable ServiceNow configurations and technical designs.
• Configure and customize CSM capabilities such as cases, accounts, contacts, consumers, products, installed base, entitlements, SLAs, assignment rules, notifications, knowledge, and customer portals.
• Design and implement workflows using Flow Designer, business rules, client scripts, UI policies, ACLs, integrations, and data models.
• Support workshops, process analysis, solution walkthroughs, demos, testing, UAT, go-live, and hypercare.
• Review solution designs and code to ensure maintainability, performance, and platform alignment.
• Support integrations between ServiceNow and external systems, including CRM, ERP, contact center, billing, identity, and customer-facing platforms.
• Mentor mid-level and junior consultants and contribute to delivery standards, accelerators, and reusable assets.
• Work with architects and functional consultants to connect CSM with broader CRM capabilities such as Field Service Management, Sales and Order Management, or industry-specific workflows when relevant.

Qualifications
What we are looking for
Required Experience

• 5+ years of experience in enterprise software implementation, development, technical consulting, or solution engineering.
• Strong experience in CRM, customer service, case management, or workflow-driven platforms.
• Strong knowledge of platform development: JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, forms, lists, notifications, and data model design.
• Experience with REST/SOAP integrations and third-party system connectivity.
• Good understanding of customer service processes, case management, SLA management, entitlement models, customer portals, knowledge management, and service automation.
• Ability to run or support technical workshops and explain technical decisions to both technical and non-technical stakeholders.
• Strong consulting mindset: ownership, structured communication, problem solving, and ability to challenge requirements constructively.

Strong advantage if you have

• Previous experience with ServiceNow platform development or implementation.
• Experience with customer workflows, field service, sales, order management, or digital customer engagement platforms.
• Experience with Agile / Scrum delivery.
• Previous consulting or customer-facing delivery experience.
• Platform certifications in ServiceNow, Salesforce, or other enterprise ecosystems.

Open To Experienced Salesforce Professionals
We actively welcome experienced Salesforce consultants, developers, and solution specialists who want to expand into the ServiceNow ecosystem.

You may be a good fit if you have experience with:

• Salesforce Service Cloud, Sales Cloud, Experience Cloud, Field Service, CPQ, or CRM integrations.
• Case management, account/contact models, entitlement processes, customer portals, knowledge, workflows, and automation.
• Apex, Lightning Web Components, Flow, REST APIs, or Salesforce integration patterns.
• Enterprise CRM implementation projects.

What matters most is your technical foundation, customer-facing consulting experience, CRM process understanding, and motivation to grow into the ServiceNow ecosystem.

Additional Information

What We Offer

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact on our customers. We are constantly optimizing our processes, improving customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, and high quality of service. For us, the topic of environmental protection, social responsibility and people's education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

We are looking for an experienced Software Engineer to strengthen our Application Security and DevSecOps capabilities. You will embed
secure-by-design principles
into development processes, integrate
SAST/DAST/SCA
into CI/CD pipelines, and improve vulnerability management across the SDLC.

Key Responsibilities:

• Implement
  application security controls
  in CI/CD (SAST, DAST, SCA)
• Drive
  secure development practices
  aligned with OWASP Top 10
• Manage
  vulnerabilities
  – identification, prioritization, remediation
• Ensure
  API and cloud security
  (Azure, RBAC, IAM)
• Support
  secure architecture
  and security assessments (threat modeling, code reviews)
• Coordinate
  penetration testing
  and follow up on findings
• Ensure compliance with
  ISO 27001, DORA, NIS2, EBA

Requirements:

• 3+ years in
  Application Security / DevSecOps / Software Engineering
• Experience with
  SAST, DAST tools
  (e.g. ZAP, Burp) and CI/CD pipelines (Azure DevOps, Jenkins, GitLab)
• Strong knowledge of
  OWASP, secure coding, API security (OAuth2, JWT)
• Programming experience (Java, C#, Python or similar);
  .NET is a plus
• Familiarity with
  cloud (Azure)
  and container security (Docker/Kubernetes)

Our offer:

• Working in a dynamic international environment
• Professional growth in a motivated team
• Training opportunities and established rules and procedures at work
• Flexible working hours and home office option
• Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.

Requisition ID 35820

Office Country Bulgaria

Office City Sofia

Division Information Technology

Contract Type Fixed Term

Contract Length 3 years

Posting End Date 31/08/2026

Help us build a smoother, smarter employee experience. In this role, you’ll shape ServiceNow solutions that power HR and workplace services every day. From onboarding journeys to booking tools, you’ll be hands-on across modules and learn the platform as you go.

What You Will Do

• Configure HR workflows that keep people moving
• Build and refresh the Employee Center portal
• Create clear, helpful knowledge articles
• Support onboarding/offboarding templates
• Set up desk and room booking features
• Test workflows and spot issues early
• Help employees with system-related questions
• Keep documentation up to date
• Build simple dashboards to track key metrics
• Support FSM and other ServiceNow modules

What You Will Bring

• Education or experience in a relevant field
• Understanding of HR or workplace processes
• Basic scripting knowledge (JavaScript, UI policies, business rules).
• Interest in improving employee experience
• Comfort with data and detail
• Strong communication and support skills
• Basic ServiceNow knowledge and eagerness to grow

Why join us

• Kick‑start your ServiceNow career with hands‑on experience across HR and Workplace modules, guided directly by experienced platform engineers.
• Build strong technical skills in scripting, configuration, testing, portals, FSM, and enterprise workflow design while contributing to tools used across the organisation.
• Grow in a supportive team culture with access to training, certifications, and development opportunities on one of the industry’s most in‑demand platforms.

What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD Environment Provides You With

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).