Senior SRE Engineer (Observability Focus)

About The Company
The tech space is crowded, but most solutions feel like they’re cut from the same cloth — missing the mark on what businesses truly need. Organizations are chasing innovation, but too often, it comes at the expense of flexibility, independence, and real technological depth.
At Dawn Technologies
is a niche company laser-focused on delivering specialized tech solutions in Gen AI, Data Engineering, and Backend Systems. What sets us apart is our commitment to the technologists — the creators, problem-solvers, and innovators who bring true value to transformation. We believe that teamwork plus talent equals exceptional results. We are looking for teammates who are great problem solvers and enjoy collaborating within a team to achieve big outcomes.

Want to work in an organization that supports a focus on cultivating a diverse & inclusive work environment? How about working in a team that creates a culture of execution where people can thrive and feel proud of our successes?

As the
Cyber Security Solution Architect
, you will have the opportunity to provide leadership, continuously learn, and demonstrate results in the areas of Cyber Security and Risk Management including security by design for digital transformations from the Edge to Cloud.

On that role, you will provide security focused transformations to clients customers, including security modernization, cyber resiliency, and zero trust. The role includes consulting with cross-industry organizations to advise, assess, architect, design, and implement security solutions as part of the clients
worldwide Services Delivery
, Cybersecurity Competency across multiple geographies.

In a typical day as a
Cyber Security Solution Architect
you will

• Act as Senior Consultant who analyses and develops recommendations and solutions for client's external enterprise customers.
• Regularly lead in the technical assessments and delivery of cyber security technical solutions with customers.
• Often act as a team lead responsible for a team structure conducive to high performance and ensuring high quality deliverables on time and in scope.
• Provide advanced security consulting and advice to internal teams on proposal efforts, solution design, operations management, tuning and modification of solutions.
• Respond to requests for technical and architectural information from customers and from internal cross-geo requests.
• Engage in technical problem solving across multiple security technologies; often needs to develop new methods to apply to the situation.
• Contribute to knowledge sharing within a community (e.g., team, practice, or project). Ensures team members support knowledge sharing and re-use requirements of project. Contributes significant knowledge to job family community.
• Create security architectures, implement solutions at the customers, cooperate with country delivery resources, support sales activities, and act as security advisor for big accounts.

Your Profile

• 10+ years of experience on a similar position
• Obtained at least the Bachelor University degree; having an MBA degree will be considered an advantage
• Owns at lease a local security clearance and is willing to extend to higher levels
• Candidate should have at least one of the following certifications – CISSP, CISM, CCISO.
• Strong knowledge and project experience on at least 4 of the following areas: Cloud and data centre security, AI Security, network security, identity & access management, security operations and incident management and data security including encryption & PKI. Business Continuity & Disaster Recovery is a plus.
• Has depth and breadth of technical and architectural knowledge to collect and validate customer requirements, scope, propose, design, and implement multiple security deliverables across multiple security domains covering edge, cloud, and AI. Possesses an understanding, at a broad and detailed level, of architectural dependencies of technologies in use in the customer's IT environment and has experience with architecture modelling methodologies such as TOGAF.
• Experience with different industry standards like ISO27001, NIST, GDPR, NIS2, … and how to implement them.
• Experience with different security tools/vendors like Nexus (DA and PKI), CyberArk, ArcSight, KeyCloak, Thales, Okta, Splunk. Elastic, CrowdStrike, Owl, Qualys
• Customer focus and ability to demonstrate broad understanding of market dynamics, and commercial issues.
• Ability to communicate with internal and external senior management (C-level) confidently and professionally, breakdown and communicate complex concepts and issues into easily consumable written and verbal communications, and ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company strategy and focus
• High level of autonomy under general direction, and ability to independently complete, as well as lead team in the delivery of complex projects with multiple deliverables and technologies. Can demonstrate innovation and thought leadership through problem solving, new ideas, experience, or forward-thinking concepts.
• Strong interpersonal and written communication skills
• Ability and willingness to travel, also across the countries (%50 travel is required)

Skills: cyberark,cissp,ai security,thales,cyber security,nato,cloud

Job Description
Tieto Tech Consulting (MentorMate from 2001 to 2026), is looking for a highly skilled and motivated
Senior Telco Engineer (Messaging)
, a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence. Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!

• Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
• Enjoy unmatched growth opportunities with BICS vast network and customers around the world.

Tieto - BICS team has been growing since 2010… and we are looking forward to growing with you!

Responsibilities

• Report to the Messaging Value Stream Agile Master.
• Provide second-line support for SMS, MMS, and SMS Firewall services.
• Review internal and external operational processes in order to optimize repair efficiency.
• Identify improvement opportunities and follow up on the implementation of improvement actions.
• Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.
• Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.
• Work closely with the Customer Care team to identify and resolve problems reported by customers.
• Perform incident management activities as well as planned works.
• Cooperate with vendors, monitor their performance, and ensure proper service delivery.
• Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.
• Take part in guard duty services.

Qualifications

• 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).
• Familiarity with Telecom technologies and ITU/ETSI standards.
• Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.
• Good operational knowledge of Linux.
• Upper-intermediate level of English

Will be an advantage

• Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.
• Experience with HTTPS (APIs), MMS, Kibana, or Openmind software.
• Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).
• Knowledge of Docker.
• Experience with IT tools and scripting, such as Splunk or Python.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto

Requisition ID 36981

Office Country Bulgaria

Office City Sofia

Division Information Technology

Contract Type Fixed Term

Contract Length 2 years

Posting End Date 14/09/2026

Help shape the future of technology delivery through strategic partnerships.

Join EBRD's Technology team and play a key role in ensuring our Strategic Technology Partner ecosystem delivers real business value. Sitting at the intersection of technology, service management, governance, and supplier performance, you'll help drive operational excellence, strengthen delivery outcomes, and enable high-performing partnerships across our technology landscape.

This is an ideal opportunity for someone who enjoys working with technology teams, service performance, data-driven decision making, and relationship management in a modern, complex IT environment.

What You'll Do

• Support the delivery and adoption of the Strategic Partner Framework (SPF) across technology teams.
• Drive operational excellence, ensuring partner services align with the Technology Blueprint and workforce strategy.
• Monitor service performance, KPIs, and delivery outcomes, proactively identifying opportunities for improvement.
• Build strong relationships between strategic partners and internal technology teams.
• Facilitate service governance and performance review meetings.
• Support escalation management and help resolve operational issues across suppliers and internal teams.
• Produce reporting, insights, and governance artefacts that support informed decision-making.
• Champion continuous service improvement and innovation across the partner ecosystem.

Need To Have – Your Essentials

• Experience in IT Service Management, Supplier Management, or Partner Management.
• Strong understanding of ITIL v4 principles and practices.
• Experience working within SIAM or multi-supplier environments.
• Proven experience managing service performance through SLAs, OLAs, KPIs, and service reporting.
• Ability to analyse performance data and turn insights into actions.
• Experience leading service governance and performance review meetings.
• Strong stakeholder management, communication, and influencing skills.
• Experience using tools such as ServiceNow for reporting and service management.
• Ability to manage multiple priorities and work effectively across technical and business teams.

Nice to Have

• ITIL v4 Practitioner certification (or equivalent).
• Experience working with offshore or strategic technology partners.
• Experience defining KPIs and performance frameworks.
• Knowledge of Continual Service Improvement (CSI) methodologies.
• Experience with supplier governance audits.
• Experience defining or managing services within a multi-tier SIAM model.

Why You'll Love This Role
This isn't a traditional supplier management role, You'll help shape how technology services are delivered across a complex global organisation.

Working closely with internal technology teams and strategic partners, you'll have a direct impact on service quality, delivery performance, and operational excellence. If you enjoy combining technology, governance, analytics, and relationship management to drive meaningful outcomes, this role offers a unique opportunity to make a visible difference.

What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD Environment Provides You With

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
We are seeking a
Technical Support Engineer
to join our Support team. As a Technical Support Engineer level 2, you will play a crucial role in providing exceptional support to our enterprise-level customers, leveraging your expertise in cloud technologies and troubleshooting skills.

You Will

• Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring timely resolution within SLAs.
• Act as the "voice of the customer," providing valuable insights and feedback to the development and service teams on recurring issues.
• Collaborate closely with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Analyze recurring issues and contribute to developing processes and requirements for improved customer support tools and solutions.
• Mentor and educate team members, empowering them to handle technical escalations effectively.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address critical customer issues in a fast-paced environment.

You Have

• Minimum of 3 years of experience working as a Tier 2/3 Support Engineer, or equivalent customer-facing position.
• Experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Proven experience in analyzing, troubleshooting, and providing solutions for technical issues of varying complexity.
• Knowledge of web technologies and protocols.
• Excellent oral and written communication skills in English, with the ability to effectively communicate with enterprise customers via chat, email, and phone, including managing technical bridges during critical situations.
• Resilience to work in a fast-paced environment and meet tight timelines.
• Strong service orientation and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Willingness to be on-call for high-severity issues.
• Comfortable working in an ambiguous and ever-changing environment.
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies.
• Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.

Preferred Qualifications

• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.

Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com