Senior Support Engineer

• NET Developer/Analyst Engineer – Supervising Associate

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity
This role is responsible for delivering IT products to schedule, budget and quality. This role requires knowledge and expertise in the Microsoft stack of technical solutions including but not limited to: Microsoft Visual Studio, Microsoft .NET Framework, Microsoft SQL Server. The role must have adequate technical skills to successfully deliver quality code in a teaming environment.

Your Key Responsibilities
The candidate should have expertise in developing/enhancing technology solutions. The development platforms include but not limited to: coding in the .NET framework and development of SSIS packages, writing Power BI and/or SSRS reports and writing scripting for custom components. The candidate will work in a team environment delivering user stories which are assigned in a timely manner. The candidate will participate in all aspects of the delivery cycle from sprint planning through release. The candidate will be expected to deliver quality, robust code which performs well and has the ability to scale as needed.

Skills And Attributes For Success
To qualify for the role you must have

• 6/7 years of relevant experience
• IT background with experience across the development life cycle using Agile methodology
• Expertise in technology development that includes coding, testing, scripting, custom components and various common tools/tasks
• Experience of implementing solutions with personal accountability for delivering on-time
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
• Strong team working skills across client, supplier and geographically dispersed virtual teams
• .NET skills (C#.NET, ASP.NET, MVC, Windows Services)
• Database skills (MS SQL Server, stored procedures, views, functions, T-SQLs)
• Client Web Technology (JavaScript, CSS, Bootstrap, JQuery, NodeJS, Angular, HTTP REST calls)

Ideally, you’ll also have

• Azure (azure dev ops environment)
• Reporting Skills (Power BI, Power Query, SSRS)
• SharePoint skills (Server Object Model, JSOM/CSOM, SharePoint REST API, PHA, SHA)
• Proactively identify risks/issues with deliverables and communicate how to mitigate
• Demonstrates commitment to IT methodologies, processes and standards

What We Look For
The candidate should be a self-starter with the ability to work independently as well as in a team environment. The candidate should have effective communication skills where ideas are presented in a clear, concise manner. The candidate should have good analytical and problem- solving skills to manage multiple factors on a project simultaneously. The role requires the ability to multi-task using Agile Methodology.

What Working At EY Offers
We offer a competitive reeration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the risk management and GCO products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark.
Apply now.

WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.

What You'll Do

• Lead the design and implementation of test strategies and plans
• Mentor and guide mid-level and junior QA engineers
• Develop and maintain automated test frameworks using Cypress, Jmeter, and Postman
• Conduct code reviews and provide feedback on testability and quality
• Analyze test results and provide recommendations for improvements
• Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle
• Drive the adoption of best practices and continuous improvement in QA processes
• Act as a subject matter expert in software testing and quality assurance

WHAT YOU BRING (Baseline)

• Expertise in Cypress and TypeScript, Jmeter, Jest, Postman, SQL/DB, and Jira
• Strong knowledge of test automation frameworks and tools
• Proficient in writing and executing complex test cases and test scripts
• Expertise in end-to-end, API, and performance/load testing
• Familiarity with source/version control such as Git
• Familiarity with AWS CI/CD pipelines and DevOps practices

TAKE INTO ACCOUNT:

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy

WE SUPPORT YOU BEING YOU
DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

• Leads the delivery of solution or infrastructure development services for a large or more complex project, using strong technical capabilities and outstanding hands-on experience!
• Takes accountability for the design, development, delivery and maintenance of solutions or infrastructure, driving compliance with and contributing to the development of relevant standards
• Fully understands business and user requirements and ensures design specifications meet the requirements from a business and technical perspective

Your Key Responsibilities

• Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting throughout the development process
• Provides advanced technical expertise to maximize efficiency, reliability and value from current solutions, infrastructure and emerging technologies, showing technical leadership and identifying and implementing continuous improvement plans
• Develops strong working relationships with peers across Development & Engineering and Architecture teams, collaborating to develop and engineer leading solutions
• Provides a leadership role for the work group, ensuring the appropriate expectations, principles, structures, tools and responsibilities are in place to deliver the project
• Drives consistency to the relevant processes, procedures, standards, technical design whilst supporting the definition, maintenance and implementation of technology standard

Skills And Attributes For Success

• Advanced technical proficiency in designing, developing, and debugging solutions
• Advanced knowledge of one or more of: C#/Java or Python
• Bachelor’s degree in computer science, Engineering, IT, Mathematics, or related field preferred
• More than 10 years applied experience
• Significant relevant experience in either an internal or external software or platform engineering role, or similar
• Technical knowledge and experience in delivering software / platform engineering solutions (depending on specialism), providing comprehensive technical advice and handling user requirements
• CI/CD delivery using code management, configuration management and automation tools such as GitHub, ADO
• Proficiency in fine-tuning language models for specific tasks, including text generation, summarization, or question answering
• Knowledge of embedding models and their application in NLP tasks like similarity matching, clustering, and information retrieval
• Familiarity with designing and implementing agentic systems that combine AI models with external tools or environments for autonomous decision-making
• Ability to design robust evaluation frameworks for AI models and agents, including metrics development, A/B testing, and performance benchmarking

Ideally, you’ll also

• Microsoft/Google/AWS certificates
• Delivery using modern methodologies
• Significant proven experience in building application using container-orchestration systems like Kubernetes, and container engines like Docker

What We Look For

• A self-starter, independent-thinker, curious and creative person with ambition and passion

What We Offer
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY
| Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Job Description
MRM
is a Digital Marketing and Advertising leading multinational company.

A
QA Analyst
is the one who execute different scenarios and testing procedures in order to identify, analyze and document the defects of each digital product that reaches QA, whatever its origin.

Main tasks

• Execute the testing procedures within the framework of the general planning of the project, adjusted to scope and deadlines.
• Document defects through project tracking software, such as Jira, following the methodology established for such purposes.
• Review the assets and complementary documentation to ensure compliance with the requirements, their completion and risk minimization.
• Escalate to QA Specialist and Supervisors the entry of the information that does not meet the environmental conditions for testing.
• Participate in project meetings where fundamental aspects to be taken into account are define account during testing.

Required Skills

• Industry and market knowledge.
• Commitment to the quality of work.
• Ability to set priorities.
• Analytical and methodical thinking.
• Troubleshooting.
• Ability to work as a part of a team.

Required Experience

• Advanced management of Microsoft Office.
• Agile work methodologies.
• Testing methodologies.
• Advanced English level (oral and written).

Some Of Our Benefits Are

• Remote working (we go to the office twice a month)
• First level medical coverage for you and your direct family group.
• Free access to education platform (Docebo).
• Free days off per year and birthday day.
• English classes in Company.
• And more!

If you consider that this proposal is of interest to you, do not hesitate to apply!