Service and Network Operations Engineer

Feladatok

• Szerverek (Windows/Vmware), virtuális környezet és munkaállomások üzemeltetése
• Microsoft környezetben domain kezelés, felhasználók és jogosultságok menedzselése
• Országos méretű hálózat eszközeinek üzemeltetése, felügyelete, problémák gyors és hatékony kezelése
• Biztonságtechnikai távfelügyeleti rendszerek és országos VMS rendszer üzemeltetése
• Aktív részvétel új rendszerek tervezésében, kialakításában és fejlesztésekben
• Felügyeleti központ munkatársainak IT támogatása, technikai kérdésekben való segítségnyújtás

Amit kérünk

• Informatikai végzettség
• Magabiztos, legalább középszintű angol nyelvtudás szóban és írásban
• Hálózati ismeretek
• Microsoft szerver környezetben szerzett tapasztalat
• Precíz, dokumentált munkavégzés, önálló problémamegoldás

Előnyt jelent

• Hasonló munkakörben szerzett releváns tapasztalat
• Palo Alto, Cisco, Planet, eszközök ismerete
• Tell távfelügyeleti rendszer és Intellio VMS ismerete
• CCNA, MTCNA, CompTIA minősítések megléte

Miért jó nálunk dolgozni?

• Egy dinamikusan fejlődő cégcsoport tagja lehetsz, ahol stabil nagyvállalati háttér biztosítja a folyamatos szakmai fejlődést
• Versenyképes béren kívüli juttatási csomag (cafeteria, egészségbiztosítás, önkéntes nyugdíjpénztári és egészségpénztári hozzájárulás, balesetbiztosítás)
• Kényelmes, modern irodaház parkolási lehetőséggel
• Vállalati szakmai és szabadidős rendezvények: tréningek, konferenciák, wellbeing programok és sportolási lehetőségek
• Támogató közeg, rugalmas vezetőség, ahol a szakmai vélemények számítanak és az ötleteidet megvalósíthatod
• Innovatív projektek, ahol lehetőséged van valódi hozzáadott értéket teremteni és részt venni az MVM digitalizációs fejlődésében

Jelentkezési határidő: 2026.09.26.

Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 110 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Senior Digital Engineering Manager
Based in Budapest

Purpose of the role
The Senior Engineering Manager is the owner of Wizz Air’s EDGE and Perimeter Engineering domain, with primary accountability for DNS, CDN, Bot Protection, and related perimeter services on AWS. The role is critical to ensuring secure, resilient, highperformance global access to Wizz Air’s digital platforms.

This position leads a dedicated EDGE engineering team and is responsible for defining and evolving the technology stack, planning and executing engineering roadmaps, and driving the implementation of changes across DNS, CDN, and securityfocused perimeter services. The role requires close collaboration with cloud providers, security and network vendors, and internal IT, Security, Architecture, and Digital Product teams to ensure alignment with business growth, availability, performance, and security objectives.

This position reports to the Head of Engineering and Architecture within the Digital organization.

What We Offer

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable )
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Responsibilities
Strategic

• Ensure technology decisions continue to support a rapid growth trajectory
• Establish governance and frameworks for measuring current status and roadmap progress
• Establish and implement engineering principles and standards across the various teams

Project

• Coordinate work for the current flagship digital project of Wizz Air where the main goal is to migrate the current website to a cloud native architecture and meanwhile transform the organization
• Manage current engineering effort for the website and the apps
• Coordinate regular training sessions for business users
• Perform assessments and benchmarking across the the engineering teams

General

• Managing the internal engineering managers
• Direct management of 50+ external resources
• Manage budget, time, and developer resources
• Manage multiple vendors and participate in IT tenders
• Responsible for the yearly and quarterly budgeting process
• Form and manage engineering strategy
• Actively seeks opportunities, embracing the ideation process to leverage the possibilities

Experience

• 5-7+ years overall IT / engineering experience, with 5+ years in cloud or network‑centric engineering roles
• 4+ years in engineering leadership or people management roles
• Proven experience leading DNS, CDN, WAF, Bot Protection, or EDGE platforms at scale
• Experience working with global, highly available, internet‑facing systems

Hard Skills

• Strong hands‑on and architectural knowledge of DNS technologies (authoritative DNS, traffic steering, health checks)
• Deep understanding of CDN concepts: caching strategies, origin protection, performance optimization, TLS, and global traffic routing
• Experience with Bot Protection, WAF, and DDoS mitigation concepts and tooling
• Strong expertise in AWS EDGE and networking services, including Route 53, CloudFront, AWS Shield, AWS WAF, and related services
• Understanding of networking fundamentals: TCP/IP, HTTP/S, TLS, Anycast, latency‑based routing
• Experience with Infrastructure as Code (e.g. Terraform, CloudFormation) and automation
• Familiarity with monitoring, observability, and incident response in distributed systems

Education
Bachelor's or Master's degree

Language
Fluent in English (both written and spoken)

Skills And Competencies

• Strong interpersonal skills, ability to cooperate with a variety of stakeholders, team player personality.
• Dedication, positivity, integrity, and inclusivity.
• Good project management skills.
• Strong sense of ownership and accountability for custom build software solutions

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.

Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

Role & Job Purpose
The primary focus of the
Senior Tooling Specialist
is to maximize CS agent uptime and drive the long-term technical maturity of our Customer Support infrastructure.

In this role, you will own the end-to-end strategy for collating, triaging, and prioritizing the highest-impact bugs blocking our frontline thereby systematically transforming operational friction into permanent engineering solutions. You will lead the transition of our operations away from manual workarounds toward integrated, enterprise-grade platforms (SupportBase, Zendesk). Furthermore, you will directly manage back-end routing engine configurations to execute complex operational pilots, launch strategic improvement initiatives, and complement our engineering team.

Key Performance Indicators (KPIs)
BAU Operations & Operational Health
Unblocking Architecture & SLA: Maintain target SLA (<10 mins) for critical agent blocks while designing and expanding self-service capabilities that systematically reduce total manual interventions.

• Bug Strategy & Quality: Own and optimize the SupportBase bug triage framework (~6,000 cases/month across CS), ensuring high-impact friction points are accurately diagnosed, prioritized, and handed off to engineering with comprehensive Root Cause Analyses (RCAs).

• Zendesk Ecosystem Deliveries: Spearhead the planning, architecture, and deployment of complex Zendesk workflow updates and system enhancements aligned with operational strategy.

Special Projects & Infrastructure

• Routing Engine Architecture: Own and execute custom routing change configurations on the backend with zero critical deployment errors, serving as the functional bridge between Ops and Core Engineering.
• Queue Strategy & Management: Design, build, and optimize scalable queue architectures to support complex, multi-region operational demand.

Job Responsibilities
Discovery & Strategic Design

• Proactively audit and diagnose systemic inefficiencies, bottlenecks, and tooling gaps across the Servicing domain.
• Architect and champion scalable tooling solutions that align with long-term organizational strategy and technical standards.
• Lead cross-functional Root Cause Analysis (RCA) initiatives, turning complex operational data into permanent technical solutions.

Subject Matter Leadership

• Serve as the principal Subject Matter Expert (SME) for SupportBase, Zendesk, and routing logic across Customer Support.
• Drive the roadmap for system enhancements and underlying tool fixes to continuously elevate frontline productivity.
• Lead end-to-end execution of high-impact initiatives aimed at modernizing CS tooling infrastructure.

Structured Problem Solving & Innovation

• Uncover hidden operational friction points and establish strategic improvement roadmaps for the Servicing organization.
• Apply advanced problem-solving frameworks (e.g., logic trees, gap analysis, value-stream mapping) to eliminate manual workflows.
• Partner with senior operational leaders to define productivity benchmarks and deliver measurable ROI.

Complex Project Execution

• Lead the planning, execution, and delivery of complex, cross-functional tooling and process initiatives.
• Establish project documentation standards, governance frameworks, and clear communication channels across all stakeholder tiers.

Impact Analysis & Data Governance

• Rigorously evaluate the business impact of infrastructure changes and establish post-implementation tracking to quantify agent uptime gains.
• Leverage analytical platforms (Looker, Superset) to build predictive performance models and identify next-generation optimization opportunities.

Stakeholder Engagement & Engineering Partnership

• Partner closely with Product, Engineering, Compliance, and Senior Operations Leadership to align roadmaps and unblock delivery dependencies.
• Facilitate strategic workshops to translate frontline operational needs into clear technical requirements for engineering teams.

Qualifications
Experience & Knowledge

• 3-5 years of experience in technical operational analysis, systems architecture, process engineering, or technical project management.
• Technical Background: Degree or equivalent hands-on experience in Computer Science, Systems Engineering, Information Systems, or technical tooling administration.
• Platform Expertise: Deep hands-on experience configuring and administering enterprise operational platforms and analytics engines (e.g., Zendesk, SupportBase, Twilio, Looker, Superset).
• Domain Context: Strong familiarity with high-volume, complex operational domains (e.g., Customer Support, KYC, FinCrime).

Additional Information

Salary:
1,270,000.00 - 1,640,000.00 HUF gross monthly + RSUs

Hiring Process

• Application Review: We’ll evaluate your experience and skills.
• Recruiter Screen
• First Interview
• Final Interview

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Are you an experienced
AI/ML Solutions Architect
with experience in
AWS
? If so, here is your chance to utilize your skills on upcoming international projects with our highly qualified engineering team at
SnapSoft
. You will see a lot of ideas move from POC to MVP to production, which means fast iteration and quick feedback on whether something actually works. What we build has to survive contact with real users, real data and real infrastructure.

As an
AI/ML Solutions Architect
, you will be part of SnapSoft's unique AI/ML Service Line, with a specific focus on delivering AI and data solutions across various projects. Furthermore, you will be responsible for technical coordinating a team of 2-3 engineers focused on designing and implementing AI solutions. Our current work centres on agentic automation, LLM-based RAG systems, vector databases, and integrating AI into our clients' existing application landscapes. You will also work closely with colleagues from our application development and cloud migration service lines, on projects where AI, engineering and cloud come together.

Leveraging your technical expertise in the AI and AWS, you can take full ownership of delivering projects and leading the engineering teams.

What you’ll be doing:

• Technically manage a team of 2-3 AI and cloud engineers focused on fast prototyping of AI/ML solutions in AWS cloud.
• Provide mentoring and technical support to junior and medium teammates.
• Act as a trusted advisor to clients.
• Develop highly scalable services realizing AI/ML functionalities (e.g. NLP, LLM, ML and AI models).
• Design and build agentic systems that plan, call tools and automate real business workflows.
• Develop LLM-powered applications, including RAG pipelines: chunking, embedding, retrieval strategies, evaluation and iteration.
• Work with vector databases and search: indexing strategies, hybrid and semantic search, relevance tuning.
• Integrate AI services with external systems through APIs: REST endpoints, authentication, webhooks, third-party and client-side SaaS platforms.
• Perform prompt engineering, model selection and systematic evaluation of LLM outputs.
• Build scalable Python services and the data flows behind them (ingestion, transformation, document preparation), including AI-driven data access such as Text2SQL.
• Use AWS cloud to implement AI solutions (e.g. Bedrock, SageMaker, Lambda, Textract).
• Understanding customers’ business problems and providing technology consulting to identify the best-fit solution
• Owning the end-to-end solution as a key decision-maker and driving the delivery team
• Describing infrastructures using Terraform (Terragrunt) or AWS CloudFormation
• Designing, building and maintaining CI/CD pipelines in multiple integration and test environments
• Staying up-to-date with the AWS innovations and achieving Professional/Specialty level certifications based on personal interest
• Contributing to AWS Competency and Service Delivery Program to support SnapSoft’s AWS Partner journey

You are looking for us, if you have:

• A bachelor's degree in Computer Science, Information Technology, or a related field
• Multiple years of experience, including recent hands-on work on AI projects. Software engineering, data engineering and data science backgrounds are all a strong starting point.
• Experience with some of the following technologies: SageMaker, Bedrock, Glue, MWAA, EMR, RDS, Aurora, S3, OpenSearch, ElasticSearch.
• Strong proficiency in Python and and hands-on experience with the GenAI ecosystem (e.g. LangChain, LlamaIndex, agent frameworks, LLM provider SDKs, Pydantic).
• Good command of SQL and a working understanding of core data engineering concepts (ETL, pipelines, data modelling).
• Proven experience designing, consuming and integrating APIs, and connecting AI services to existing systems.
• Solid understanding of LLM application concepts: RAG, embeddings, vector databases, tool calling, agent patterns, prompt engineering and evaluation.
• Working knowledge of AWS, including hands-on use of at least one of its AI/ML or serverless services. Strong cloud-agnostic experience across multiple providers is a plus, but some practical AWS exposure is expected.
• Excellent problem-solving and communication skills.
• Excellent problem-solving and communication skills, and the ability to work independently and collaboratively in a fast-paced environment.
• AWS Professional/Specialty Certification is a plus

What we offer

We believe that exceptional people deserve exceptional recognition:

• A company culture based on autonomy and accountability
• Flexible working hours
• Cool office with great location in Budapest, nearby Deak Ferenc Square / Astoria
• Macbook in order to be the most efficient in your daily tasks
• Company-sponsored technical trainings
• Company-sponsored trips to relevant, professional conferences
• Medicare
• AYCM SportPass contribution, yoga at the office, SnapSoft football
• Cocktail party, team buildings, SnapSoft library.

Do you see yourself in this role? Apply now!

If you're excited about this opportunity and believe you're the right fit, we'd love to hear from you!

Send us your CV.

Join us on our journey to become the AWS Partner of Choice in Central and Eastern Europe!