Sr Customer Success Engineer

About Us
Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services. We build digital solutions that deliver real impact today and serve as foundations for future growth. Bold ambition. Practical action. Endless possibilities.

Technology is foundational to all of Appnovation’s offerings, from consulting to digital innovation, to digital product and service creation. The technology department is focused on delivering software solutions that enable rich consumer experiences, from mobile and web applications to advanced analytics and machine learning, to content and engagement management service enablement platforms.

Inherent throughout our tech capabilities is deep expertise in the Software Development Life Cycle, a drive for creativity, a passion for the craft, and collaboration with other disciplines - all foundational ingredients in successful digital experiences and client partnerships.

As a Cloud Solutions Architect, you will join a highly motivated and experienced team and think through scaling our platform from a small pilot to enterprise scale. You will architect for tens of thousands of users on AWS, design the caching, multi-region and federation strategies that keep the platform fast and resilient across geographies, and ensure the architecture meets the security and access-control needs of sensitive content. We are looking for people who can bring a strong, consulting and solution-focused mindset and contribute to architectural decisions, best practices and get things done.

Key Responsibilities

• Architect the platform for enterprise scale (tens of thousands of users) on AWS.
• Evaluate scalability of the Postgres/Supabase backend; design caching tiers, multi-region, and global federation as needed.
• Own the load-testing strategy and responsiveness targets across geographies.
• Ensure the architecture meets security and access-control needs for sensitive content.
• Produce architecture diagrams, decision records, and technical standards.
• Guide and mentor engineers on cloud best practices and patterns.
• Define non-functional requirements (availability, resilience, cost, observability).
• Partner with security and compliance to meet enterprise controls.
• Support build-vs-buy decisions and technology evaluations.

Qualifications

• Bachelor’s Degree in Computer Science or a related field; 8+ years in engineering, with 3+ years in architecture.
• Senior cloud architecture experience on AWS; certification (e.g., Solutions Architect Professional) preferred.
• Experience designing high-scale, low-latency, multi-region distributed systems.
• Caching strategies, data federation, and performance/load testing.
• Security architecture, including role- and attribute-based access control (RBAC/ABAC).
• Infrastructure-as-code (Terraform/CloudFormation) and containerization (Docker/Kubernetes).
• Strong grasp of networking, IAM, cost optimization, and observability tooling.
• Ability to work within an established enterprise engineering lifecycle and hit the ground running.
• Excellent stakeholder communication and technical leadership skills.

Who You Are

• You think about how to scale, automate and operate, not just how to build a solution to an immediate problem
• You understand lean thinking
• You set high standards for code quality, performance/scalability and security and seek continuous improvement
• You have solid analytical, problem-solving, and decision-making skills
• You have a customer-first mindset and a devotion to customer service
• You engage and build positive internal and external client relationships, while managing multiple initiatives, often with competing priorities
• You have strong self-initiative, passion, interpersonal, oral and written communication and collaboration skills with the ability to work, influence and make an impact in a cross-functional environment with all levels of the organization
• You are responsive and thrive in a fast-paced, diverse, high-performance environment with rapidly changing business needs
• You actively seek out things outside your comfort zone with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• You have prior experience in consulting
• Prior experience and connections in the Life Sciences industry is preferred

Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.

At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital.
Accommodations are available upon request throughout the recruitment process.

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Linux Server Administrator - Senior Associate, you will play a crucial role in designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience, confirming the smooth functioning of networks, servers, and data centers to optimize performance and minimize downtime. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, and to deliver quality work.

In this role at PwC Acceleration Center Mexico, you will be part of our Infrastructure Engineering team within our Cloud Engineering, Data & Analytics network. You will leverage a broad range of tools and methodologies to generate new ideas and solve problems, using critical thinking to break down complex concepts. Your ability to interpret data will inform insights and recommendations, helping to uphold and reinforce professional and technical standards. This position offers a unique opportunity to develop a deeper understanding of the business context and how it is evolving, while contributing to the delivery of client solutions.

Responsibilities

• Designing and implementing scalable technology infrastructure solutions for clients
• Managing server administration and optimizing server performance to minimize downtime
• Utilizing cloud computing platforms such as AWS, Microsoft Azure, and Google Cloud Platform for infrastructure management
• Developing and maintaining network architecture to support business operations
• Implementing cloud migration strategies and confirming cloud compliance
• Conducting infrastructure monitoring and troubleshooting to enhance system reliability
• Leading IT project implementation and managing IT operations to support client needs
• Collaborating with teams to integrate DevOps practices and continuous integration/continuous delivery (CI/CD) pipelines
• Providing technical support and guidance for infrastructure services and optimization
• Building meaningful client connections and anticipating their infrastructure needs

What You Must Have

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
• Utilizing cloud platforms like AWS, Azure, or Google Cloud Platform
• Implementing DevOps practices and CI/CD methodologies
• Managing infrastructure architecture and optimization
• Navigating complex IT project management scenarios
• Excelling in server administration and troubleshooting
• Developing meaningful client relationships in managed services environments

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

DevOps Engineer at BairesDev

As a DevOps Engineer, lead critical aspects of our DevOps initiatives, using your extensive experience in automation, cloud services, and system administration. You'll drive the development of robust infrastructure, mentor junior team members, and integrate innovative technologies to ensure efficient and continuous deployment processes.

What you will do

- Strategically develop and maintain advanced CI/CD pipelines, integrating cutting-edge tools and techniques.

- Architect and manage robust, scalable cloud infrastructure solutions, leveraging advanced cloud services.

- Lead in deploying and managing complex Kubernetes environments, ensuring optimal configuration and security.

- Establish and oversee sophisticated monitoring and incident response systems.

- Drive the adoption of best practices in security and compliance, conducting regular audits and improvements.

- Champion infrastructure as code (IaC) practices, automating infrastructure management and ensuring reproducibility.

Here’s what we are looking for:

- 5+ years of experience with DevOps.

- In-depth knowledge and understanding of cloud computing platforms (AWS) and the ability to design and deploy cloud-based infrastructure.

- Extensive experience with code reviews, writing automated tests, and implementing CI/CD pipelines, leveraging programming languages such as Python, Java, and C++, to ensure the robustness and reliability of our software solutions.

- Strong understanding of best practices, such as SOLID and clean code, focusing on scalable solutions.

- IT infrastructure knowledge.

- Advanced level of English.

Desirable

- Experience with CI/CD tools such as Jenkins, GitLab, or CircleCI.

- Strong understanding of system security, and ability to implement and manage security policies and procedures for cloud-based systems.

- Availability to work on call.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Windows & Azure Administrator - Senior Associate, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience within our Cloud Engineering, Data & Analytics network. As a Senior Associate, you will build meaningful client connections, learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward isn’t clear.

In this role at PwC Acceleration Center Mexico, you will be part of a team that designs and implements secure IT systems to support business operations. Your efforts will optimize performance and minimize downtime, confirming the smooth functioning of networks, servers, and data centers. You will use a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards. This position offers an opportunity to develop a deeper understanding of the business context and how it is evolving, allowing you to grow both personally and professionally.

Responsibilities

• Designing and implementing robust and scalable technology infrastructure solutions for clients
• Managing network architecture, server management, and cloud computing to optimize performance
• Utilizing Microsoft Azure and Amazon Web Services (AWS) for cloud infrastructure management
• Overseeing infrastructure architecture and optimization to minimize downtime
• Implementing disaster recovery and business continuity plans to maintain service availability
• Leading IT project implementation and management to meet client needs
• Monitoring infrastructure performance and conducting troubleshooting to resolve issues
• Collaborating with teams to integrate DevOps practices and CI/CD pipelines
• Confirming compliance with cloud security and identity access management standards
• Building and maintaining client relationships to understand and anticipate their infrastructure needs

What You Must Have

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
• Demonstrating proficiency in Microsoft Azure and AWS platforms
• Utilizing DevOps practices for efficient infrastructure management
• Managing cloud migration and hybrid cloud environments
• Implementing continuous integration and continuous delivery (CI/CD) pipelines
• Excelling in infrastructure architecture and optimization
• Navigating complex IT infrastructure managed services environments