Site Reliability Engineer
Staff Software Development Engineer in Test (SDET)
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Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Staff Software Development Engineer in Test (SDET)
Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!!
Job Title: Staff Software Development Engineer in Test (SDET)
Team Background:
We are looking for a talented Staff Software Development Engineer in Test (SDET) to join our Service Resiliency (SRE) team and help build tooling and services to bring the benefits of our innovative technology to Genesys Customers.
The Service Resiliency Team is a medium sized team of engineers (10-15) developing tools and techniques that enable our teams to keep up with the demand for our platform. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth. As a knowledgeable and friendly team, we consistently help our fellow team members with challenges and provide assistance with solutions. We are highly collaborative and support each other throughout the development process.
Location: For this role we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both.
What you will need to be successful in this role:
- As a Staff SDET, you will be leading the design and development of automated test frameworks and additional cloud-based test infrastructure to ensure the quality of our software deliverables.
- You will need a solid understanding of multi-tenanted microservice architecture and development, along with a strong Production First Mindset. You will be responsible for ensuring the scalability and availability of the entire platform and delivering high-quality code as a member of a cross-functional development team.
- Candidates for this position should be proficient in at least one programming language and capable of quickly learning new techniques and languages. While the primary focus is on test automation for a single team, you should also have a drive to understand how your work integrates with other groups to provide value to our customers.
- Keeping up to date with the latest trends in cloud technology, particularly the AWS platform and its growing feature set, is essential. Additionally, you will have opportunities to work with and leverage technologies such as Jenkins and AWS, aligning with our strong focus on Continuous Delivery and a DevOps mindset.
- Being detail-oriented and collaborative will also ensure your success in this role.
What you will do:
- Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Resiliency or Observability efforts.
- Design automation test frameworks and required test tooling,
- Write automated functional acceptance tests at the API level.
- Maintain automated test jobs in automated deployment pipelines.
- Exploratory testing to ensure functional and usability integrity.
- Performance/Load testing to ensure the service meets scalability needs.
- Contribute as a delivery team member through Scrum methodology representing testing and quality assurance concerns.
- A positive attitude and willingness to take on new tasks as they arise.
- Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability.
- Help teams with root cause analysis of functional, performance & scalability issues and contribute code to help address these issues.
- Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
- Participate in code reviews across multiple services.
- Champion observability of applications using metrics, traces, and logs. These are very important to maintaining our microservices in a fast-moving production environment.
- Always be on the lookout for improving existing services, either with code changes and/or architecture changes.
What you will bring to the role:
- Bachelor’s degree or higher in Computer Science or related discipline.
- 4+ years of experience in Software Development in Test.
- Experience developing automation in at least one of the following languages
- Python
- Go
- Java
- JavaScript/TypeScript
- You have experience with Continuous Integration/Delivery systems such as Jenkins or similar.
- You are experienced with API test automation frameworks
- Basic understanding of backend microservice development, including ReST, asynchronous messaging, and NoSQL solutions.
- You have a DevOps mindset and champion Continuous Delivery best practices.
- Experience working within Agile software development frameworks.
- Excellent verbal and written communication skills.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
- After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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