Platform Engineer
Support Engineer
Kyivlead
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Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Main Functions and Responsibilities
- Provide
online technical consultations
for corporate customers (international and local) related to
EFT POS terminal networks and software solutions
via Jira tickets, email, and phone - Prepare, configure, and deliver
software packages
using online deployment tools - Deliver
technical support for integration projects
, including ECR systems, petrol/fleet solutions, vending machines, and transportation systems - Perform
requirements analysis
, test equipment setup, and
on‑site and remote integration testing - Conduct
customer training sessions
on company solutions (remote and on‑site) - Support customers during the
UAT process
, including tracking and managing issue and requirement reports - Provide
technical support for payment system certifications
(Mastercard, Visa, etc.), including: - Software packages
- Configuration profiles
- Application certification documentation and reports
- Investigate issues reported from the field, including:
- Reproducing issues
- Preparing reports with detailed test environments and steps
- Report bugs, field issues, and improvement requests to the
Development team - Supply up‑to‑date
software packages
to Operations teams for terminal customization - Maintain and update
support documentation and knowledge base - Collaborate closely with
Development and QA teams
Knowledge and Skills Required
- Strong
communication skills
(English and local language) - Engineering mindset with the ability to perform
technical investigations and testing - 2+ years of hands‑on experience
in technical support of desktop and client‑server applications - Solid understanding of
software administration
and the
software development lifecycle - Experience creating and maintaining
technical documentation - Good knowledge of
Windows administration
and basic
Linux - Understanding of
wireless communication
and USB / RS‑232 connectivity principles - Experience with
Jira, Confluence, and bug‑tracking systems - Solid networking knowledge, including: TCP/IP, Ethernet framing, SSL/TLS, HTTP/HTTPS, VPNs
- Experience using
diagnostic tools
(e.g. Wireshark) - Basic knowledge of
cryptography
(symmetric and asymmetric) - Experience with
database administration
(MySQL, MS SQL, PostgreSQL)
We Offer
- Competitive and transparent salary
- Official full‑time employment in compliance with local labor legislation
- Hybrid working model
(office and remote work) - Modern and comfortable office in Kyiv
- Medical insurance package
- Opportunity to work in an
international company
within a global team - Professional growth through training and knowledge‑sharing sessions
- Supportive and friendly working environment
- Corporate events and team‑building activities
As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn
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