Technical Product Manager

Introduction: A Career at HARMAN Corporate
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About The Role
Are you equally comfortable shaping platform solutions and rolling up your sleeves to solve complex operational challenges? In this role, you'll combine deep ServiceNow expertise with hands-on platform support, helping drive both the evolution and day-to-day success of a critical enterprise platform. In this role, you will work closely with the business, 3rd party development partner and IT teams.

What You Will Do

• Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability.
• Design accountability for the organization’s ServiceNow strategic platform.
• Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
• Assure technical integrity of proposed solutions by ensuring that coordination, organization’s governance and change control are applied to technical specifications and to the technical infrastructure.
• Advise on the impact of design options to related programs and on the process for assessing such impact.
• Coordinate design and development activity within a program, acting as custodian of plans and policy for the platform.
• Drive cost transparency in the development and maintenance of ServiceNow enhancements and ensure value tracking.
• Stay current on ServiceNow products, architecture and applicable integrated technologies.
• Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application – Service Now.

Additional Responsibilities

• Provide application support for ServiceNow.
• Perform daily operational and support tasks on the Service Now platform.
• Interpret logs to troubleshoot and resolve reported incidents and defects in ServiceNow ITSM Platform.
• Ensure adherence of process/standards.
• Handling incident tickets/queries within the customer agreed Service Levels & escalated tickets to next level support as needed.
• Build ServiceNow reports, dashboards and homepages and perform health checks.
• Administer the ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions.
• Configure and maintain ServiceNow workflows.
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
• Participate in internal and customer meetings identify unique use cases for the ServiceNow platform.
• Ability to work directly with internal (IM) and external clients.
• Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.

What You Need To Be Successful

• Sound knowledge of ServiceNow application(s) integration with third party systems/applications.
• Experience in a customer-centric support role, preferably in an environment providing IT services.
• Experience in application support or IT support.
• A detailed understanding of the user/business function, work process and key business outputs.
• Demonstrate requirements gathering and analysis, solution design, development task management, quality assurance and release management.
• Demonstrate working knowledge of ServiceNow core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/Self-Service Portal.
• Experience with development lifecycle methodologies.
• Experience with service desk applications including configuration.
• Detailed understanding of ITIL processes and application.
• Scripting experience: JavaScript, HTML.
• ServiceNow Certified System Administrator qualification or proven recent experience in system administration duties in ServiceNow.
• ServiceNow Implementation Specialist and Application Developer are added advantages.
• Ability to take initiative to identify the work required and either organize, facilitate, or perform the work.
• A team player who can balance need, risk and pragmatism when developing solutions.
• Proven capability for problem-solving and troubleshooting.
• Good analytical skills, structured and methodical approach, highly organized.

What We Offer

• Flexible work environment with a culture encouraging work-life integration and collaboration in a global environment.
• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.).
• Extensive training opportunities through our own HARMAN University.
• An inclusive and diverse work environment that fosters and encourages professional and personal development
• “Be Brilliant” employee recognition and rewards program.
• Work on best-in-class emerging technologies and an atmosphere that motivates you to give your best.

You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)

We are looking for a
Performance Architect
to join our Sportsbook Technology organization and take end‑to‑end ownership of
performance as a first‑class architectural concern
across our platform.

This role has a
strong focus on frontend performance
, while also requiring solid understanding of
infrastructure, networking, and distributed systems
, enabling close collaboration with other Architects, DevOps, and engineering teams.

The Performance Architect will work across
current and future Sportsbook initiatives
, ensuring that performance, scalability, and responsiveness are built in by design, not treated as an afterthought. Previous
Sportsbook or high‑traffic real‑time systems experience
is considered a strong advantage.

The Wow
Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than
2,800
colleagues representing over 75 nationalities
across a global network of offices
- including
1,500
at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

A taster of what you will be involved with
Performance Architecture & Strategy

• Define and own the performance architecture for Sportsbook applications, with a primary focus on frontend performance and customer‑perceived latency.
• Establish and maintain performance‑related non‑functional requirements (NFRs) across web, mobile, and platform layers.
• Work with Product, Engineering, and Architecture to ensure performance goals are aligned with business objectives and customer experience.

Frontend Performance Excellence

• Drive best practices for frontend performance including (but not limited to)
• Rendering and hydration strategies
• Asset loading, caching, and CDN usage
• Web performance metrics (Core Web Vitals, TTFB, LCP, CLS, INP, etc.)
• Collaborate closely with frontend teams to review designs, implementations, and technical decisions from a performance perspective.
• Partner with Solution Architects, Platform Architects, and DevOps to identify performance bottlenecks across Infrastructure, Networking, Cloud and Kubernetes environments, APIs and backend dependencies
• Contribute to architectural decisions and roadmaps to ensure long‑term scalability and performance sustainability.

Analysis, Measurement & Improvement

• Define and promote performance measurement standards, tooling, and dashboards.
• Lead performance analysis, load testing, and capacity planning activities together with relevant teams.
• Participate in incident reviews and root cause analysis, ensuring performance learnings are fed back into architecture and design.

Communication & Enablement

• Act as a performance ambassador across the organization.
• Communicate complex performance topics clearly to both technical and non‑technical stakeholders.
• Mentor teams and help raise the overall performance maturity of the Sportsbook organization.

What we are looking for
Technical Skills

• Strong experience with frontend performance engineering in large‑scale, high‑traffic systems.
• Solid understanding of

• Web architectures and modern frontend frameworks
• HTTP, networking fundamentals, caching, and CDNs
• Cloud infrastructure (preferably AWS) and containerized environments (e.g. Kubernetes)

• Experience designing and reviewing systems with performance, scalability, and resilience in mind.

Architectural & Collaboration Skills

• Proven experience working in architectural or cross‑team technical roles.
• Ability to influence architectural decisions without direct authority.
• Comfortable collaborating with multiple teams and architectural disciplines.

Communication

• Excellent communication skills, both written and verbal.
• Ability to explain performance trade‑offs and recommendations clearly to engineering, product, and non‑technical stakeholders.
• Experience working closely with multiple departments in a complex organization.

Nice to have

• Previous Sportsbook, iGaming, or real‑time betting systems experience.
• Experience with high‑availability, low‑latency platforms operating at scale.
• Hands‑on experience with performance tooling, observability, and load‑testing frameworks.

What we offer

• Work on a mission‑critical, real‑time Sportsbook platform operating at significant scale.
• Shape how performance is designed and delivered across both current systems and future initiatives.
• Collaborate with experienced architects and engineering leaders across multiple domains.
• Make a measurable impact on customer experience and platform quality.
• Fitness-wellness allowance  🧗‍♂️
• Company mobile phone for private use with 100 GB  📱
• Annual HUF devaluation compensation  💡
• Hybrid model 3 days in the office 🏢  & 2 days from home  🏠
• Private Health Insurance  🩺
• Career development  📈
• Technical and soft-skill training opportunities 🎓
• Breakfast, fruits & lunch 🍎
• Team building events  🥳

Challenge accepted?
By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Job Title: Site Reliability Engineering Specialist

Req ID: 61169

Job Function: Software Engineering

Posting Start Date: 29/07/2026

Posting End Date:

Division: BT International

Job Location: HUN Budapest ONE

Advertised Salary: Competitive

About BT
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About The Role
As a Site Reliability Engineer (SRE) within the Network Operations team, BTI International, you will be responsible for ensuring the reliability, resilience and performance of our Global Platforms including Global Fabric. You will collaborate closely with Engineering, Product and Service teams to embed SRE principles such as automation, observability and proactive incident reduction into day to day operations. By improving how we monitor, maintain and evolve our services, you will help reduce risk, improve service quality and increase operational efficiency. Through this role, you will support BTI International’s strategy by enabling stable, secure and scalable platforms that support business growth, accelerate delivery of new capabilities, and protect customer experience.

What You Will Be Doing (Role Accountabilities)

• Own the operational reliability, performance and resilience of the Global Fabric NaaS platform.
• Support and troubleshoot microservices, APIs and integrations across the NaaS ecosystem.
• Diagnose and resolve production issues across Kubernetes-hosted applications, Linux systems, networking, Kafka, APIs and service integrations.
• Support safe, automated change into production using CI/CD, GitOps, and automated testing.
• Improve observability, monitoring and traceability across the platform using Dynatrace, Prometheus, Grafana, Elasticsearch and Kafka.
• Support BT’s move towards end-to-end tracing and service traceability, helping implement and improve synthetic monitoring, tracing and service flow visibility.
• Participate in major incident resolution, root cause analysis and post-incident improvement activities.
• Manage incidents, problems and changes through ServiceNow and track defects and improvements in Jira.
• Drive automation through Ansible, Python, Bash or similar tooling to reduce manual effort and operational risk.
• Mentor and support L2 engineers by improving troubleshooting practices, runbooks and operational readiness.
• Build strong knowledge of the end-to-end customer journey and ensure operational decisions are aligned to customer impact.

What You’ll Need To Succeed (Skills & Experience)
Must have:

• Strong Linux and system administration experience, including server and compute management.
• Experience deploying, supporting and troubleshooting containerised applications in Kubernetes.
• Experience using monitoring tools such as Dynatrace, Prometheus, Grafana, Elasticsearch and Kafka.
• Experience supporting large-scale, high-availability services in an ISP, telecom, NaaS or network-centric environment.
• Experience with CI/CD, GitOps and safe production deployments.
• Experience with scripting and automation using Python, Bash, Ansible or similar.
• Growth Mindset: Self-driven attitude towards learning new skills and aiding the development of others.

Desired:

• In-depth knowledge of network protocols, including BGP, IS-IS and MPLS.
• Understanding of synthetic monitoring, telemetry and end-to-end service visibility.
• Experience of resilience, disaster recovery, chaos engineering or high availability testing.
• Ability to manage incidents through ServiceNow, track defects and continuous improvements in Jira.

BT Group’s Behaviours
Customer First: Prioritize customer needs in every decision and action.

Challengers: Challenge the status quo and bring innovative ideas to life.Committed: Own outcomes and deliver with integrity.

Clear: Communicate openly and simply, ensuring alignment.

Connected: Collaborate across teams to achieve shared goals.

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

Fasten your seatbelt! Are you ready to take on the challenge of working on a complex, large-scale system in an international team?

We are looking for colleagues to support the migration of Lufthansa’s Governor Identity Management (IDM) platform to a new target IDM solution a highly complex transformation initiative.

Your responsibilities will include

• Supporting and managing the onboarding of applications into the IDM.
• Monitoring the health, performance, and availability of the Identity Management platform.
• Managing and resolving incidents, service requests and operational issues.
• Executing operational procedures, maintenance tasks, and routine checks.
• Performing first- and second-level troubleshooting activities.
• Contributing to problem management and root cause analysis activities.
• Maintaining operational documentation and runbooks.

We are looking for you if you have

• Experience in application operations or production support environments.
• Skills to break down complex concepts into simple, understandable language.
• Familiarity with incident, problem, and change management processes (e.g. ServiceNow).
• Experience supporting IAM/IDM platforms is highly desirable.
• Experience with Garancy / Omada / One Identity / SailPoint is advantageous.
• Familiarity with RBAC and authorization concepts.
• Strong analytical and troubleshooting skills.
• Ability to work in a structured operational environment.
• Ability to answer and understand
  German
  .
• Excellent written and spoken
  English
  skills.

What we are proud to provide you with

• Hybrid working with even only weekly 2 office days and flexible working hours based on core time.
• Financial benefits such as; an outstanding amount of cafeteria, referral reward and team or individual reward based on your accomplishments.
• Corporate health insurance package at one of the largest private healthcare providers with nationwide coverage.
• Carefully designed career paths, with the appropriate training courses and projects to accomplish your aims such as language courses, tech talks and trainings for your needs.
• Lufthansa Group flight ticket discounts.
• What’s more, if you are interested in our additional benefits: check out our benefits page.

Our community is characterized by mutual respect and a spirit of helpfulness. This high level of professionalism, combined with diverse personalities, will help you go through your daily life in a good mood while making the most of your skills and talents.

In addition to an inclusive and helpful atmosphere, trust is also an important value for us. You can rely on us with anything right from your first day, and we also trust you to the utmost extent.

Are you ready to fly with us? Apply now!