Technology Specialist - ITSM/ITOM ServiceNow

Requisition Number: 33208

Company: W Electric Poland LLC

Location:

Krakow, MA, PL, 30-701

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

You will be part of the Infrastructure and Operations (I&O) organization within IT, reporting to the I&O Delivery and Process Manager. You will support the design, development, and maintenance of automation solutions. These solutions improve system efficiency, reliability, and scalability of IT infrastructure and operational processes. Working with infrastructure, operations, and architecture teams, you will identify automation opportunities, reduce manual effort, and enhance service reliability through scripting, orchestration, and automated remediation.

You will report to the I&O Delivery and Process Manager and be located at Krakow office. You will work in hybrid model with 2 days at office.

Responsibilities

• Automation Engineering

• Design, develop, and maintain automation workflows, scripts, and tools such as Morpheus, Ansible, PowerShell, Power Automate, Python, Terraform, or similar technologies.
• Identify opportunities to eliminate manual processes and improve operational efficiency.
• Develop automated provisioning, configuration, compliance, and remediation capabilities.
• Support Infrastructure as Code (IaC) initiatives and automation standards.

Infrastructure Operations Support and Event Monitoring

• Automate operational activities across the Infrastructure and Operations environments.
• Collaborate with teams to improve service reliability and operational consistency.
• Develop and maintain automated event monitoring and remediation solutions by integrating monitoring platforms with automation tools and continuously improving operational performance.

Continuous Improvement

• Analyze operational issues and recurring incidents to identify automation opportunities.
• Improve operational processes through standardization and automation.
• Contribute to service resilience, availability, and recovery readiness objectives.
• Measure and report on automation outcomes and operational improvements.

Collaboration and Governance

• Document automation processes, standards, and operational procedures.
• Ensure automation solutions comply with security, audit, and operational requirements.
• Provide technical guidance and knowledge sharing to team members.

Support project delivery and operational priorities as assigned.

Qualifications

• BS in Information Systems or similar degree or equivalent experience
• 3+ years of experience in infrastructure engineering, systems administration, DevOps, automation engineering, or related technical roles
• Experience with Microsoft Power Apps
• Experience at scripting using PowerShell, Python, or similar languages.
• Experience across variety of enterprise platforms such as Windows, Linux, Backup, Storage, and Network environments.
• Experience with cloud platforms (VMWare, Microsoft Azure, Kubernetes).
• Knowledge of monitoring and observability platforms such as ServiceNow Event Management, Splunk, SolarWinds, SCOM, or similar tools.
• Understanding of ITIL-based operational processes.
• Experience implementing auto-remediation and self-healing infrastructure solutions.
• Troubleshooting, analytical, and problem-solving skills.
• Experience with automation/orchestration tools such as Morpheus, Ansible, Terraform, Jenkins, Azure DevOps, or equivalents

We are committed to transparency and equity in all of our people practices. The gross base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be 11,416 to 14,266 PLN gross per month. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

Why Westinghouse?
Westinghouse Electric Company Is The Global Nuclear Energy Industry's First Choice For Safe, Clean, And Efficient Energy Solutions. We Enable Our Delivery Of This Vision By Living Our Value System

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being.
Benefits Offered In Poland Include

• Stable employment
• Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
• Attractive remuneration with bonuses
• Hybrid model of work, flexible working time
• MyBenefit Cafeteria
• Life insurance
• Private Medical Care
• Private Group Insurance
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• Charity initiatives
• Parking space for employees
• Employee referral program

You can learn more about Westinghouse by visiting
http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

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Job Segment:
Nuclear Engineering, Engineer, Environmental Engineering, Linux, Network, Engineering, Technology

We are seeking an IT Operations Specialist to support the day-to-day stability and reliability of enterprise applications and services. The position involves working closely with technical teams to ensure smooth system operations, efficient issue resolution, and continuous service improvement.

Key Responsibilities

• Support the deployment and maintenance of applications across various environments.
• Monitor systems and services to ensure high availability and performance.
• Investigate, troubleshoot, and resolve operational incidents and service disruptions.
• Participate in incident management activities and contribute to problem resolution processes.
• Collaborate with cross-functional teams to improve operational efficiency and service quality.
• Assist in identifying opportunities for automation, optimization, and process improvement.

Required Experience

• Experience working in an IT operations, production support, DevOps, or systems support environment.
• Understanding of modern application hosting platforms and cloud-native technologies.
• Familiarity with automation, deployment, and version control tools.
• Knowledge of monitoring, logging, and troubleshooting methodologies.
• Basic understanding of databases and application integrations.
• Awareness of security best practices, authentication mechanisms, and secure communications.
• Experience supporting distributed or service-oriented applications is an advantage.
• Ability to analyze issues, identify root causes, and coordinate resolutions.

About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Senior Security Operations Engineer
We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies.

Key Responsibilities

• Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.
• Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
• Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
• Support security operations activities, incident handling, and root cause analysis across managed platforms.
• Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
• Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes.
• Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity.

Required Skills And Experience

• 7+ years of experience in security operations, endpoint security, network security, or security engineering roles.
• Hands-on experience with CrowdStrike for both user devices and servers.
• Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.
• Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.
• Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
• Strong problem-solving skills and the ability to collaborate across multiple technical teams.

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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Description
Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 450+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Do you want to join the party?
Responsibilities

• Manage Relational and noSQL DBMS through multiple product lifecycle environments, from development to mission-critical production systems;
• Configure and maintain database servers and load balancers, including monitoring of system health and performance, to ensure high levels of performance, availability, and security;
• Be a part of on-call incident escalations, analyze, solve, and correct issues in real time, providing problem resolution end-to-end;
• Perform scheduled maintenance and support release deployment activities.

Requirements

• 5+ years of experience supporting and optimizing high-load and highly-available MySQL databases in production environments;
• Experience with ProxySQL, Orchestrator;
• Good knowledge of Linux operating system;
• Experience with cloud platforms, especially GCP;
• Experience with managing and provisioning databases using Infrastructure as Code (IaC) and configuration management tools such as Terraform, Ansible, SaltStack, Puppet, or similar automation frameworks;
• Proficiency in scripting languages such as Bash and Python for task automation, tooling, and operational workflows.

Would be a big plus:

• Experience with Debezium, Kafka;
• Experience with SaltStack;
• Experience with ScyllaDB & Aerospike;
• Experience with Java application stack (Spring, Hibernate);
• Intermediate English.

**What we offer:**

• Stock options grant (we’re a Silicon Valley Company)
• Competitive salary
• On-site position with 4 days at the office and 1 day WFH
• Medical insurance for you and 75% off for your relatives
• Budget for lunch
• Parking
• Multisport card
• Cheerful team spirit and fun office atmosphere

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.