AI Business Domain Owner for Omnichannels

AI Business Domain Owner for Omnichannels

AI Strategy & Product Ownership:

• Own AI vision, roadmap and product backlog.
• Collect and prioritize business demand for AI initiatives
• Identify AI opportunities that improve customer journeys, employee productivity and operational efficiency.
• Evaluate local and DT Group AI capabilities and recommend new business use cases.
• Drive business rollout, communication and adoption of AI solutions.
• Define expected business outcomes, KPIs and success metrics.
• Build business cases jointly with the Technology AI delivery team and own business assumptions.
• Track business value realization, customer impact and AI adoption.

Product Portfolio:

Own and continuously develop AI products including (but not limited to):

• Voice Analytics
• ZapytAI (Agent Assistant)
• ChatBot
• VoiceBot
• AI IVR – Customer intent detection
• Sprinklr AI Call Center capabilities
• AI-powered knowledge management
• Agent Assist solutions
• AI routing
• Generative AI tools supporting frontline employees
• Future AI capabilities
• Ensure all AI initiatives from the area of responsibilities are registered within the company-wide AI portfolio before pilot, production or scaling.

Stakeholder & Delivery Collaboration:

• Act as the primary business counterpart for Technology AI delivery teams.
• Translate business needs into business requirements and acceptance criteria.
• Prioritize business demand and validate delivered business functionality.
• Participate in sprint reviews, business acceptance and rollout activities.
• Ensure alignment across B2C stakeholders and company-wide AI portfolio reviews.

Innovation:

• Monitor AI trends and identify new AI use cases.
• Drive experimentation through specifying PoCs and MVPs.
• Promote AI adoption and continuous business improvement.
  W realizacji zadań
  pomoże Ci

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• Experience as a Product Owner, Product Manager, or similar role delivering digital products.
• as a Product Owner, Product Manager, or similar role delivering digital products.
• Proven experience defining product vision, roadmap, and backlog management in Agile environments.
• Hands-on experience delivering AI, machine learning, or Generative AI solutions is a strong advantage.
• Strong understanding of sales processes and omnichannel customer journeys (e-commerce, CRM, contact center, retail, or partner channels).
• Experience translating business needs into clear product requirements and user stories.
• Ability to work closely with cross-functional teams, including data scientists, AI engineers, software developers, UX designers, and business stakeholders.
• Experience prioritizing initiatives based on business value, customer impact, and technical feasibility.
• Strong analytical mindset with the ability to interpret product metrics, customer feedback, and AI performance indicators.
• Knowledge of AI product lifecycle, including experimentation, model evaluation, and continuous improvement.
• Familiarity with cloud-based AI services and modern AI platforms (e.g. OpenAI APIs, Microsoft Copilot,) is an advantage.
• Excellent stakeholder management and communication skills, with the ability to align business and technology teams.
• Experience working in Agile/Scrum environments.
• Strong English communication skills (written and spoken).
  Success Measures

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• Delivery of the B2C AI roadmap and business value realization
• Customer and Employee Experience improvements
• AI adoption and business KPI achievement
• Increased automation and operational efficiency
• Stakeholder satisfaction
• Innovation pipeline
• Contribution to B2C strategic objectives

The AI Business Domain Owner for Omnichannels is responsible for defining, measuring and continuously evolving AI-powered capabilities that enhance customer experience, frontline employee effectiveness and business performance

The role owns the business vision, demand, roadmap, prioritization, adoption and value realization of AI initiatives, acting as the primary business owner and ensuring alignment with the company's B2C strategy, AI strategy and business objectives.

Biorąc udział w naszych rekrutacjach możesz liczyć na uczciwość i transparentność. Dokładnie i sprawiedliwie rozważamy każdą kandydaturę, bez wyjątku. Dla nas nie ma znaczenia Twoja rasa, kolor skóry, Twoja orientacja seksualna, tożsamość płciowa, pochodzenie, niepełnosprawność, poglądy, wygląd, czy religia, która wyznajesz.

Liczą się tylko Twoje kompetencje.

Gwarantujemy Ci także, że uczestnicząc w rekrutacjach do #MagentaTeam zawsze otrzymasz informacje zwrotną!
Jesteśmy firmą technologiczną, a naszym celem jest tworzenie innowacyjnych rozwiązań dla klientów ondywidualnych i biznesowych.

W T-Mobile wszyscy żyjemy w świecie magenta! Kolor ten jest nam bliski, bo oznacza wiarę w powodzenie podejmowanych działań, pewność siebie i wytrzymałość. Właśnie tacy jesteśmy jako zespół.

W #MagentaTeam stawiamy na wymianę doświadczeń, zwinną pracę i szybko adaptujemy się do zmian! #MagentaTeam to jednak przede wszystkim mix różnych kompetencji i doświadczeń, osobowości, temperamentów i poglądów. Właśnie w tej różnorodności widzimy naszą największą siłę.