Azure Cloud support - L3

Our Exciting Opportunity!
This Job Role is responsible for the management and execution of proactive and reactive maintenance activities that require a
Second Level Operations support
in the Technical Authority departament. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Please note that this role requires
travel to Saudi Arabia for six months to support business needs.
You will:

• Ensure Technical Authority Support Activities, Incident Management, preventive maintenance and performance management
• Assist with Problem Management and support in project activities
• On regular rotation base covering the 7x24 Call-out responsibility
• Handles from reception until closure of the Trouble Tickets and Service Requests
• Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force. Provide support in improving technical procedures.
• Involved in Technical Impact analysis activities as part of a Life Cycle Management engagement
• Support improvement initiatives and insights based on Performance Report Analysis
• Coordination and training of new team members at request
• Generate scripts or any other automation required in daily activities.

To be successful in the role you must have:

• Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
• Have a proven track record in the Operations and Maintenance of telecom networks
• Good level of English, other languages are a plus
• Good understanding of 4G networks
• Linux operating system
• Cloud infrastructure OpenStack
• Telco Cloud Infrastructure (NFVI, Edge)
• 5G Infrastructure knowledge (CNIS & components)
• Docker and Kubernetes work experience
• 5G networking (DC Gateway) knowledge
• SS7 & SIGTRAN protocol stack and troubleshooting
• Good understanding of Machine Learning, Artificial Intelligence & Cloud technologies
• Understanding of IP routing
• Telco service flows
• IM, CM, PM, LCM process flows
• Automation experience through scripting (bash, perl)
• Multi-domain knowledge (Core, OSS, VAS) is a plus
• Core network performance/configuration parameters.

Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

• 25 + vacation days and additional 2 days off per year for personal time
• Flexy time and hybrid ways of working, with additional support for home office from the company
• Medical subscription for you and your close family
• Life and accidents insurance coverage
• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)
• Short and long term variable pay plans available company wide.

Other programs:

• rewards and recognition program to appreciate and be inspired by others
• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams

Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Romania (RO) || Bucharest

Req ID:
788191

Working hours 5am - 2 pm CET.
Over 1.5 million customers and more than a billion people in over 180 countries use client’s solutions to accelerate the process of doing business and simplify people's lives. With this product the client unleashes business-critical data that is trapped inside of documents.

Role Summary:
As a Release Management contractor, you will be a release enabler for client’s core services, coordinating cross-team release activities across environments and products. You will own the operational lifecycle of releases - from calendar planning and release readiness through execution, validation, and post-release follow-up - ensuring changes ship safely, predictably, and in compliance with client’s change-management and audit standards.

You will partner closely with Engineering, SRE, the Operations Center, Incident Command, Security, and Product to minimize release risk while improving velocity and automation, acting as a primary contact for release status, blockers, and hot-patch decisioning during your coverage window.

Responsibilities
:

• Coordinate release planning and calendars for core products.
• Run end-to-end release processes and weekly patches: track builds through environments, ensuring all gates and approvals are met before promotion.
• Own and facilitate Go/No-Go processes for major releases occurring within the coverage window: prepare status, verify test results, highlight risks, and record Go/No-Go outcomes and follow-ups.
• Create and manage Release Authorizations (RA) and related artifacts to meet compliance and audit requirements.
• Partner with the DOC team to sequence and monitor deployments across regions and sites. Ensure pre-deployment checks are completed, support troubleshooting of failed deployment jobs where RM is accountable.
• Enforce change-management and business-hours policies during off-hours, including No-Fly/moratorium periods, emergency change exceptions, and adherence to defined patch and hot-patch criteria.
• Drive late-merge and hot-patch governance.
• Maintain and improve release observability: partner with Engineering/SRE to evolve RM dashboards, status views, and metrics showing release readiness, deployment progress, and risk across services and environments.
• Support post-release quality by coordinating validation evidence.
• Support root-cause and post-mortem work for release-related incidents and deployment regressions.
• Communicate clearly and proactively: provide concise release status, risk, and impact summaries to engineering leaders, incident commanders, and DOC, and ensure release email updates and stakeholder notifications are timely and accurate.

Requirements:

• Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field.
• 3+ years of experience in Release Management, Program/Project Management, SRE/DevOps, or Technical Operations supporting production software releases.
• Experience managing multi-environment release pipelines (e.g., development, demo, production, regulated environments) with formal gates and approvals.
• Hands-on experience with Jira (or equivalent) for driving release epics/stories, change records, and cross-team work tracking.
• Familiarity with CI/CD and deployment tooling such as Azure DevOps, Jenkins, GoCD, or equivalent release automation pipelines.
• Strong understanding of SDLC and change-management controls (CAB, change types, rollback planning, audit evidence) in a SaaS or enterprise environment.
• Demonstrated ability to coordinate cross-functional stakeholders (Engineering, SRE, Security, Product) under time pressure and drive to clear decisions.
• Excellent written and verbal communication skills in English, including the ability to summarize complex technical risk and status for non-technical stakeholders.
• Ability and willingness to work the 7:00 PM – 4:00 AM PST coverage window reliably, acting as the primary Release Management contact during those hours.

Preferred Qualifications:

• Experience running releases for large distributed systems or multi-product platforms.
• Experience with observability and validation tooling such as Kusto, Grafana or equivalent for data-driven Go/No-Go decisions.
• Background in or close partnership with operations/SRE teams, including exposure to incident response and post-mortem practices.
• Experience contributing to or leading release-process transformation efforts (e.g., increased automation, dashboarding and metrics).
• Comfort working with SQL/DBA partners and understanding database deployment considerations as part of coordinated releases.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers

About Us
At Zyte, we eat data for breakfast, and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all businesses deserve a smooth pathway to data

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data quickly, dependably, and at scale. And today, the data we extract helps thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

The Role
Zyte is seeking a Senior IT Systems Engineer with strong Business Systems and Automation experience to architect and operate the internal technology ecosystem that powers our global company.

This role goes beyond endpoint management and traditional IT support — it treats internal IT as an engineering discipline, with code-first automation as the default approach. You will design and operate the backbone of Zyte's internal SaaS platform, integrating systems like Salesforce, HubSpot, finance systems, HR platforms, engineering tools, and collaboration software into a coherent, automated architecture. You'll also play a key role in introducing AI-assisted and AI-driven workflows across the company.

Requirements
Business Systems Engineering

• Administer and integrate business-critical SaaS systems, such as:

• Salesforce or HubSpot
• Customer support platforms (Zendesk, Intercom, etc.)
• Billing or subscription systems (Stripe, Chargebee, etc.)
• Collaboration and engineering tools (Atlassian, GitHub, Notion)
• Design reliable workflows and data synchronization across multiple SaaS platforms
• Engineer Internal Automation Systems: You will spend a significant portion of your time writing code and building automation tooling, not just configuring SaaS products. Using modern development environments (IDEs, CLIs, SDKs), you will build scripts, services, and integrations that automate Zyte's internal operations. Typical work includes:

• writing automation scripts in Python, Go, or similar languages
• building internal CLI tools for common IT and business workflows
• developing small internal services that integrate the SaaS platform
• building event-driven automation pipelines using APIs and webhooks
• developing internal bots and ChatOps integrations

• Build and Maintain SaaS Integrations: Design and implement reliable, API-driven integrations between business systems, including:

• CRM automation across Salesforce / HubSpot
• Syncing customer, billing, and product usage data Automating entitlement provisioning across internal systems Connecting support, product, and CRM workflows.

• Develop Internal Tools: Build internal tools that improve operational efficiency across teams, like:

• Internal CLI tools for IT and operations
• Automation services for onboarding and access management
• Data synchronization services between internal systems
• Dashboards and automation services for business operations
• ChatOps tools for Slack or internal collaboration platforms

• Introduce AI into Internal Workflows: Identify opportunities to use modern AI technologies to automate or augment internal operations, examples include:

• AI-powered internal support assistants
• LLM-driven knowledge retrieval across internal documentation
• Automated ticket triage and resolution
• AI copilots for internal SaaS workflows
• Automated analysis of operational data

• Design the Internal "IT Golden Path": Create automated and developer-friendly workflows for employees and teams, building, for example:

• Automated onboarding and offboarding pipelines
• Identity and access provisioning automation
• Self-service automation for common IT tasks
• Internal developer-friendly APIs for business systems

• IT Service Management & Operations: Serve as the ultimate level of IT Support for end-users, delivering superior IT assistance to a global, remote workforce. Emphasize comprehensive root-cause analysis and a 'person-first' philosophy in service delivery
• Security & Compliance Engineering: Ensure continuous operational adherence to established ISO frameworks. Implement and administer comprehensive endpoint security measures, including Mobile Device Management (JumpCloud), enterprise-grade password management solutions, and conduct routine access audits to rigorously enforce Zero Trust architecture principles

Requirements

• 8+ years in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering, including 3+ years in a senior role owning internal business systems and automation at a SaaS/tech company
• Scripting Mastery: Strong scripting and programming ability in Python, Go, , Bash, Node.js
• Cloud Infrastructure: Solid experience operating GCP & AWS environments (VPCs, IAM roles, EC2/S3)
• API & Integration Engineering: Strong experience working with external APIs, including:

• REST and GraphQL APIs
• OAuth authentication flows
• Webhook-based event systems
• SaaS SDKs and integration frameworks

• Operating Systems: Deep working knowledge of macOS and Linux environments
• Identity & Security: experience implementing and managing:

• SSO / SAML / SCIM provisioning
• Identity lifecycle automation
• Zero Trust access models

• Compliance & Governance: Experience supporting or passing security and compliance audits, such as:

• ISO 27001 | SOC2 | GDPR

• Experience working in remote-first or globally distributed environments is strongly preferred

Preferred Skills

• AI-Assisted Automation: Experience experimenting with or implementing AI-driven automation, such as:

• LLM APIs (OpenAI, Anthropic, etc.)
• AI copilots for operational workflows
• Semantic search or knowledge retrieval systems
• Automated support or ticket triage using AI

• Containerization: Familiarity with Docker/Kubernetes for running internal IT microservices
• SRE Mindset: Experience applying SLIs/SLOs to internal IT services to measure "uptime" of the employee experience

Who You Are

• Autonomous: You don't need a manual. You prioritize complex backlogs independently and lead from the front
• People-Centric: You have great interpersonal skills and clear communication. You solve for the person, not just the machine
• AI-Driven: You are enthusiastic about leveraging AI tools to automate, enhance, and continuously improve internal IT business processes
• Security Minded: You understand the "why" behind security frameworks and MDM, balancing safety with organizational speed
• Growth-Oriented: You are proactive. When you see a gap in a process, you own the solution

Benefits

• Total Flexibility: We are 100% remote. Work from where you are most productive
• Innovation Culture: We encourage "hacking" internal processes. If a task is manual, we want you to automate it
• Cutting Edge: Work with a tech stack that mirrors our production environment—modern, fast, and open-source-centric

Overview
This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new
Cloud Support Engineer with French
. Do you want to work on modern cloud environments, handle Kubernetes on a daily basis, and solve complex technical challenges for enterprise clients? At Axway, you’ll join a team where
technical expertise, autonomy, and fast growth
are at the core of the role.

What Makes This Role Exciting

• Work on production-grade AWS and Kubernetes environments & Azure
• Tackle real, complex, and diverse technical challenges
• A true DevOps + Operations + advanced support role
• Fast-track learning on critical cloud architectures
• Exposure to demanding industries (banking, finance)
• Contribute to building and deploying AI-powered tools to enhance operations

We are actively integrating
Artificial Intelligence
into our Cloud Operations to:

• Automate incident diagnosis
• Improve anomaly detection (smart monitoring)
• Accelerate issue resolution
• Optimize operations and reduce repetitive tasks

You will
actively contribute to designing, testing, and implementing these solutions (AIOps approach)
.

• Location: Axway Romania, Bucharest, Calea Serban Voda, no.133, 4th District
• Employees work in a hybrid mode 2 days per week in the office

Responsibilities
No routine here. You will:

• Investigate and resolve complex technical incidents
• Manage and evolve cloud infrastructures (AWS, Kubernetes)
• Deploy fixes and platform enhancements
• Automate and optimize systems
• Contribute to continuous improvement initiatives
• Help integrate AI tools into operational workflows
• Interact with clients and technical experts
• Translate business needs into concrete technical solutions

You are at the heart of operations, with a direct impact on service quality.

Qualifications
What you bring

• 3+ years of experience in Cloud / DevOps / advanced technical support
• Strong hands-on experience with Kubernetes
• Solid experience with AWS
• Good Linux / scripting skills
• Strong problem-solving mindset
• Interest in automation and AI topics
• Fluent in English

Grow Beyond Pure Technical Skills
Your initial strengths are primarily
technical
.

However, you will work on
business-critical applications (banking, accounting, integration)
, giving you the opportunity to:

• Gain exposure to real business processes
• Build a dual skillset: technical + functional expertise
• Understand the business impact behind systems
• Grow into broader roles (expert, architect, functional lead…)

This is a real opportunity to
go beyond pure infrastructure work and expand your profile
.

Nice to have

• Interest or experience in AIOps / AI for operations
• Azure, Java
• Monitoring tools (Grafana, Kibana)
• Networking & security (VPN, SSL, LDAP)
• Experience in finance / ERP environments
• Fluent in French

What You Gain

• Fast growth on in-demand cloud technologies
• Exposure to AI-driven operations (AIOps)
• Development of functional/business expertise in addition to technical skills
• A culture where autonomy is valued
• Meaningful, visible, real-world projects

Company Overview
Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.

As part of
74Software
, we're backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.

Why Axway?
At Axway, we believe we're better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer
We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.