Site Reliability Engineer
BMC Helix/Remedy AIOps Engineer - Automation & Autonomous Operations (m/f/d)
Sofiafulltime
Apply on the employer's siteRole description
We’re establishing a brand-new technology and innovation hub in Sofia – and you can be part of it from day one.
Here, you won’t just be shaping our services for German clients; you’ll also help us build a strong presence in the Bulgarian market. You’ll collaborate closely with our teams in Germany, bring in your ideas, and influence the tools, processes, and culture of our new Sofia location from the ground up.
In short:
We’re blending the energy of a fresh start with the reliability of a global player. If you’re excited about building something new both locally and internationally, this is the place to make your mark.
Apply now and be part of our success story in Sofia! #BePartofourStory Let‘s #GrowTogetherNow
Your future duties and responsibilities:
You will join a team focused on modernizing IT operations and moving toward more automated, AI-driven ways of working. You will work with BMC Helix (formerly BMC Remedy), combining ITSM, monitoring, event management, observability, and automation to build more intelligent and increasingly autonomous IT operations. Your role will combine hands-on engineering with platform design and continuous improvement, with the long-term goal of enabling closed-loop and increasingly autonomous IT operations.
- Design, implement, and evolve BMC Helix and AIOps solutions, covering event management, correlation, anomaly detection, root-cause analysis, service topology, and operational automation
- Integrate ITSM processes with monitoring and automation, connecting Incident, Problem, and Change Management with observability platforms and operational workflows
- Improve operational efficiency and reduce MTTA/MTTR through event enrichment, filtering, correlation, service mapping, topology modeling, and automated remediation
- Build and integrate automation workflows using tools such as Ansible, Rundeck, StackStorm, Jenkins, APIs, webhooks, and integration/iPaaS platforms
- Support observability and reliability practices across cloud and on-premises environments, including monitoring, health dashboards, SLIs/SLOs, service dependencies, and operational insights
- Help introduce AI-first capabilities into IT operations, including incident summarization, knowledge-based assistance, intelligent recommendations, and agentic automation, with appropriate governance and safeguards
Required Qualifications To Be Successful In This Role:
- 4+ years of experience in IT Operations, SRE, DevOps, Platform Engineering, Monitoring/Observability, ITSM, or a similar technical role
- Hands-on experience with BMC Helix (formerly BMC Remedy), BMC Helix Operations Management/AIOps, or comparable enterprise ITSM and operations management platforms
- Good understanding of ITIL/ITSM processes, particularly Incident, Problem, and Change Management, and experience integrating ITSM with monitoring or operational tooling
- Experience with monitoring, event management, observability, CMDB/discovery, or service mapping technologies, such as BMC solutions, Prometheus, Grafana, Elastic, Splunk, Dynatrace, Datadog, New Relic, or similar
- Practical automation and integration skills using Python and/or Bash, REST APIs, JSON/YAML, Git, and automation/orchestration tools such as Ansible, Rundeck, Jenkins, or equivalent
- Experience working with Linux and enterprise infrastructure, ideally including containers, Kubernetes/OpenShift, cloud or hybrid environments, networking, TLS/certificates, and integration platforms. Excellent English communication skills are required; German is considered an advantage
What We Offer:
- Team Culture: You’ll find colleagues here who make collaboration enjoyable. We interact openly, use first names across all levels, and don’t think in hierarchies or silos
- Contract & Working Time: Permanent, full-time contract with a standard 8-hour workday
- Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model – combining office presence in Sofia with remote work from home
- Working Hours: Flexible working hours tailored to project needs and client requirements
- Leave Policy: 25 days of paid vacation + 1 day for your Birthday
- Premium supplementary health insurance package: Including coverage for prescription glasses, reimbursement of medical expenses, and dental care
- Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work
- Career Development: Benefit from clear career progression paths and opportunities to grow within the company
- Continuous Learning: Access our internal learning platform, CGI Academia, to shape your skills based on your interests. Learn up to 9 languages via goFLUENT
- Referral Rewards: Extend your network – refer friends and earn bonuses through our rewarded referral program
- Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health
- Multisport Benefit: Аvailable at a preferential price for access to various sports and wellness facilities
- Office Environment: Work in a state-of-the-art co-working space in Sofia, with complimentary coffee, tea, and water to keep you refreshed throughout the day
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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