CloudOps Engineer (Serbia)

Description
Salesforce Engineer II, Service Cloud / Health Cloud

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities
Job Summary
The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health’s Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration.

The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities.

Key Responsibilities

• Design, develop, configure, test, and support Salesforce solutions across Service Cloud, Health Cloud, REMS, Experience Cloud, and Field Service capabilities.
• Build and maintain Salesforce Flows, Apex classes, triggers, Lightning Web Components, page layouts, dynamic forms, permission sets, validation rules, custom objects, and metadata configuration.
• Support business processes such as case management, patient engagement, HCP engagement, enrollment processing, REMS operations, documentation workflows, surveys, and service operations.
• Work with business analysts and product owners to refine requirements and convert them into maintainable Salesforce solutions.
• Partner with QA and validation teams to support test planning, defect resolution, regression testing, and release evidence.
• Troubleshoot production issues and service requests related to Salesforce configuration, automation, access, data, and user experience.
• Participate in code reviews, design reviews, sprint ceremonies, and release readiness activities.
• Assist in documenting system functionality, technical designs, configuration decisions, and support procedures.
• Follow Syneos standards for secure development, least privilege access, auditability, data protection, and regulated platform delivery.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• 3 or more years of Salesforce development or administration experience.
• Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL, permission sets, custom objects, validation rules, and platform configuration.
• Experience supporting Service Cloud, Health Cloud, Experience Cloud, or similar CRM business processes.
• Experience troubleshooting Salesforce defects and supporting production users.
• Understanding of Salesforce security, including profiles, permission sets, field-level security, sharing, and role hierarchy.
• Strong communication and collaboration skills.

Preferred Qualifications

• Salesforce Platform Developer I certification.
• Salesforce Administrator or Advanced Administrator certification.
• Salesforce Service Cloud Consultant or Health Cloud Accredited Professional.
• Experience with REMS, patient services, healthcare, life sciences, contact center, or regulated workflows.
• Experience building technical documentation and support procedures for enterprise platforms.
• Familiarity with Azure DevOps, SFDX, Git, and Salesforce deployment tools.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary
The Salesforce Engineer II, Service Cloud / Health Cloud designs, develops, configures, tests, and supports Salesforce solutions for Syneos Health’s Service Cloud, Health Cloud, REMS, and Engagement Center platforms. This role focuses on case management, patient and HCP workflows, REMS processes, enrollment, service operations, user experience, automation, reporting support, and platform configuration. The role works closely with the Senior Salesforce Engineer, Salesforce architecture, product owners, business stakeholders, QA, validation, operations, and platform support teams. The position contributes to the development of an internal Salesforce engineering capability by building platform knowledge, documenting supported components, resolving production issues, and delivering maintainable enhancements across Service Cloud, Health Cloud, REMS, and related capabilities.

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title:
Software Configuration Analyst
Location: Belgrade, Serbia
Position Summary
We are establishing a new Software Configuration Team, and we are looking for a detail oriented and highly organized Software Configuration Analyst to join us.

In this role, you will be responsible for ensuring consistent, reliable, and accurate configuration of customer environments—supporting smooth deployments across all stages of the delivery lifecycle.

Key Responsibilities

• Perform initial onboarding and cluster registration in EDGE UI.
• Conduct node registration, verification, and environment readiness checks
• Apply and maintain labels and configuration attributes.
• Enforce pre-deployment configuration standards; document exit criteria and handoff to lifecycle support.
• Ensure configuration consistency across environments.
• Collaborate with customers, project teams, DevOps, engineering, and support.
• Document configuration steps and standards.
• Identify configuration inconsistencies and resolve them.
• Support continuous improvement initiatives.
• Maintain detailed procedural documentation and procedures for team members
• Participate in rotation-based shift work or occasional out of hours activities, when required, to ensure customer needs are met and to support critical configuration or deployment windows.

Required Skills & Qualifications

• Experience with software configuration or system administration.
• Understanding of cluster-based architectures.
• Familiarity with UI-driven configuration tools.
• Strong attention to detail.
• Strong analytical and troubleshooting skills.
• Excellent communication skills in English.
• Bachelor's degree in IT/Computer Science is a plus.

Nice to Have

• Familiarity with Kubernetes‑style concepts (nodes, labels, workloads).
• Basic scripting skills (Python, Bash, PowerShell) to automate checks and reports.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Description & Requirements
Who we are looking for
✔ Are you well versed in
IAM and cloud security
?

✔ Do you have experience with
Active Directory, AWS, Azure, EntraID, GCP or IAM tools (CyberArk, Ping, SailPoint)
?

✔ Can you work on cybersecurity projects, run assessments, and implement security solutions in international environments?

Our Enterprise Security team is looking for a
Cybersecurity professional
who combines strong technical skills with business awareness, curiosity, and the ability to explain complex topics into business goals.

🎯
What we expect from you:

• Good knowledge of AD DS, Entra ID, and Azure or GCP or AWS security.
• Strong understanding of the CIA triad and hands-on security operations.
• Experience in cybersecurity across cloud, endpoint, network, or hybrid environments
  .
• Fluent English.
• Consulting experience (client‑facing work, assessments, solution design).
• Nice to have: SaaS security (Salesforce, Workday, ServiceNow) and relevant cyber certifications.
• Experience with CASB, DLP, and SWG solutions; Netskope/Zscaler is a plus.

Your future role
Work with international clients on high‑impact cybersecurity projects across governance, assessments, implementations, and transformations.

Your day‑to‑day:

• Staying up to date with emerging technologies and security trends.
• Implementing security solutions, including PoVs, PoCs, and deployments.
• Designing security solutions and controls to strengthen security posture.
• Conducting as-is assessments and identifying client challenges.

What we offer
Join a team where your professional growth and personal wellbeing are treated with equal priority. From day one, you'll have access to a comprehensive ecosystem of benefits designed to support you at work, at home, and everywhere in between.

You'll be part of a culture that celebrates achievements and milestones together, while giving you the flexibility to shape your own benefits package and the support you need to keep developing your skills and career.

👉
Fringe benefits:

• Comprehensive Health Insurance and International Travel Insurance for business and private trips abroad.
• Discretionary Annual bonus based on your performance.
• Employee Assistance Program (EAP) – financial, psychological, and legal support.
• Unrestricted access to LinkedIn Learning and Udemy courses, plus diverse training and development opportunities.
• Baby Bonus and Compassionate Support Benefit.
• Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses.
• Access to a flexible benefits platform – choose what matters to you: wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, and more.
• Celebration of important dates – Appreciation Day, employee birthdays, New Year's – with gifts and celebrations.
• Additional bonus opportunities, including Referral Bonus, bonuses for obtaining a professional license, and awards for top-performing employees.

Selection process
1 step - HR phone interview (10 min);

2 step - Technical interview (1 hour) - online;

3 step - Professional interview with Team Leaders (1 hour) - online;

4 step - Welcome on Board!

About Deloitte
In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.

We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.

Are you ready to join our team and help our clients imagine, deliver, and run their future?

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. The SEE region, namely Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Romania and Serbia, is the 3rd largest group of companies in UNIQA Customer & Markets International business with a GWP of close Q4 2024 GWP was EUR 474,4 million and about 2,200 employees. With a total market of over 2,5 million customers, SEE countries represent great potential for growth and development through enhanced regional cooperation, data driven and customer centric approach and innovation. Thanks to the agile way of working, the synergies between the teams, and our diversity, UNIQA is a unique organization with one team voice, one strategy and one culture.

Building on this strong regional collaboration and growth mindset, we are looking for a leader who can further strengthen our brand impact across SEE markets.

DevOps Engineer (m/f/d)

What You Will Be Doing?

• Implement version control and release management best practices
• Monitor and troubleshoot deployment issues to minimize downtime
• Implement and manage DevOps practices for continuous integration and continuous deployment (CI/CD)
• Plan, coordinate, and execute application releases and deployments to ensure seamless processes
• Work closely with development and testing teams for efficient release cycles
• Monitor and optimize application and infrastructure performance
• Establish and maintain infrastructure as code (IaC) for provisioning and configuration
• Maintain accurate and up-to-date documentation for configurations, processes, and procedures
• Proactively seek and implement solutions to enhance efficiency and effectiveness

What Do You Need for the Position?

We are looking for a talented, analytical and dedicated DevOps Engineer with Bachelor or Master degree in Computer Science Engineering, Mathematics or Technical fields or an equivalent combination of formal and informal education, training, and experience that provides the required knowledge, skills, and abilities.

We expect:

• 3+ years of relevant experience
• Experience of Azure architecture and services, GitLab, Jenkins and code release
• Experience in Docker Orchestration or Kubernetes services
• Experience in release coordination, and DevOps practices.
• Strong analytical and problem-solving abilities to address infrastructure challenges.
• Proactive identification and resolution of issues to minimize impact on operations
• Continual knowledge improvements in relevant fields and knowledge-sharing activities for team members

We considered as plus:

• PowerShell, Python, C#, .NET knowledge
• SonarQube, building tools, code configuration
• Agile design principles knowledge
• OpenStack cloud services and Scripting tools knowledge
• Customer-centric mindset, ensuring that infrastructure services align with the needs and expectations of internal stakeholders

What's In It for You?

We are proud of a transparent, truthful, and sincere approach and of our genuinely strong team spirit. Our company is a place where you can easily feel the contribution of your dedicated work to achieving long-term corporate goals.

Benefits

• Hybrid/remote work options
• Flexible working hours
• Private healthcare package
• Day off on your birthday
• Professional development programmes and training
• Conferences and certification opportunities
• Additional company-specific benefits

At SEE Digital, we value diversity and foster an inclusive workplace where different perspectives strengthen our teams and leadership. We welcome applications from candidates of all backgrounds.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Join us and discover an environment where growth, impact, and opportunity come together. Apply even if you don't meet every requirement—we value potential, ambition, and diverse backgrounds because, at UNIQA,
Better works for you
.