Complaints Officer

Operations / Sofia-Bozhurishte / Current job offers
As an automotive specialist for climatization as well as display & HMI technologies, our products make a significant contribution for a relaxed and safe driving experience. Are you interested in technologies and like to cooperate in a team of motivated people? Then come and join AUO – boost your career and create the future of car interior with us!

Main responsibilities:

• Responsible for the industrialization, planning and implementation of new production lines, processes and methods
• Design and develop new manufacturing systems, including process flows, tooling, fixtures, automation (robotics, liquid glue dispensing, conveyors), and integration of smart manufacturing technologies
• Collaborate closely with Product R&D, quality, supply chain, maintenance, and production teams to resolve manufacturing challenges, support new product introductions and ensure design-for-manufacturability (DFM).
• Support globally all AMSC plants for new product launches and series improvements, incl. Mexico, Bulgaria, India and Germany
• Prepares the production line and ensures the achievement of the relevant key indicators and stability of the processes

Main requirements:

• Education - University degree in Electronics, Automation, mechanical engineering or other relevant
• Knowledge of automotive manufacturing or several years experience in electronics manufacturing
• PC literacy – good level of MS Office and SAP.
• Technical skills – Lean methodology (5S; KAIZEN; DMAIC; KANBAN; SMED) SPC, GD&T, and quality systems (IATF 16949, APQP, PPAP)
• Excellent project management and complex share holder management skills
• Willingness to travel (up to 50%) for plant support, supplier visits, or new line launches
• Professional experience – 3 years
• Foreign languages – English - excellent level
• Personal skills – communication skills, proactive attitude, ability to work independently and within a team, fast-learner

In return you will get:

• Opportunity for career development in a successful and continuously growing international company
• Work within a dynamic organization having high ambitions and superior team spirit
• Health Insurance
• Organized Transport
• Internal, External and Online trainings
• Food vouchers
• Flexible working time

Contact:
AUO Mobility SAolutions EOOD

Industrial Zone Bozhurishte,2227

Street Rayna Kasabova № 8

2227 Bozhurishte

Bulgaria

Phone: + 3592 999 8000

Amusnet is a leading provider recognized for offering best-performing products and innovative solutions in gaming globally. With a portfolio of 300+ casino games, our company delivers engaging online entertainment across 2,000+ websites in 35+ markets. The dedication to innovation and technology also extends to the production of premium slot cabinets, where our games seamlessly integrate with cutting-edge hardware solutions. We continue to expand our network of offices, and our team now consists of 1,300+ industry professionals. As we grow, we're looking for QA Engineer!

As a Senior QA Engineer, you will play a key role in ensuring the flawless performance and integrity of our diverse product ecosystem within the iGaming industry.

THE PERFECT TEAM MEMBER IS INSPIRED TO:

• Test new and existing software components
• Proactively participate during all stages of development
• Create and execute manual test cases to identify defects, verify functionality, and validate software performance
• Investigate and troubleshoot issues by analyzing system logs to identify root causes
• Monitor and track CI/CD pipelines (e.g., Jenkins) to ensure successful deployments and follow up on any execution errors
• Document and report software defects, issues, and deviations from expected behavior using a structured defect tracking system
• Collaborate with cross-functional teams, including developers and product managers, to ensure clear communication and understanding of testing requirements

THE SKILLS THAT WILL GRAB OUR ATTENTION:

• At least 3 years of experience in software testing
• Experience in testing different types of applications
• Practical experience with monitoring tools (e.g., Grafana)
• Familiarity with CI/CD workflows and deployment tools like Jenkins
• Ability to trigger builds and monitor logs
• Understanding of version control systems
• A solid experience using Jira and other industry-recognized test management tools
• Solid understanding of software testing methodologies, QA processes, and best practices
• Hands-on experience in designing and executing manual test cases and test scenarios
• Familiarity with API testing tools like Postman and documentation tools like Swagger
• Online gaming knowledge and experience is a plus
• Good command of English
• Excellent communication skills

THE REASONS TO JOIN OUR TEAM:

• Excellent remuneration package
• Performance-based bonuses
• Private health insurance
• Card for Public Transportation
• Multisport card
• Corporate discounts
• Parking – early bird option
• 25 days of annual paid leave
• Performance review process
• Internal & external training programs
• Team buildings & local company events
• Work-life balance
• Inspiring & supportive colleagues
• Culture that encourages creativity & talent

If you are interested, please send us your CV.

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

Thank you for applying!

Reichle & De-Massari Bulgaria Production is part of the Swiss-based Reichle Group, operating in over 40 countries worldwide. As a leader in copper and fiber solutions for high-quality communication networks (xPON, LAN, MAN, WAN), R&M ranks among the top 3 companies in the sector across Europe and the Middle East.

Founded in 1964, the company remains family-owned and focused on innovation, precision, and quality. Our Bulgarian production unit, established in 2012, now employs nearly 350 people and continues to grow. We specialize in a wide range of optical components and solutions, developed and manufactured by a team of skilled engineers, designers, and technicians.

In addition to our production site, R&M is also represented locally by R&M Bulgaria, which has been active on the market for over 17 years and operates in 12 countries across Southeastern Europe.

We are ambitious, growing, and currently looking for a highly organized, client-oriented, and reliable professional for the position of:

Junior Production Engineer – Process Maintenance Engineering
Main Responsibilities

• Responsible for the quality and efficiency of technological processes;
• Adapts and maintains production and process documentation;
• Performs tasks aimed at optimizing the production line, material flow and individual workstations;
• Supports the introduction of new products, processes, and manufacturing equipment;
• Participates in tasks related to the maintenance of production equipment.

You are a great fit for this vacancy if you have:

• University degree in Engineering;
• You have completed an internship on similar position (as process / production / quality / industrial / maintenance / project engineer);
• Basic knowledge of quality management methods for technological processes;
• Attention to detail and initiative;
• Computer literacy – MS Office;
• Working level of English – written and spoken.

Would Be Considered An Advantage

• Basic knowledge of Lean methodology and continuous improvement principles;
• Basic understanding of Statistical Process Control (SPC);
• Familiarity with measuring instruments and test equipment;
• Basic knowledge of product or mechanical component design;
• Basic knowledge of materials science;
• Familiarity with creating or interpreting technical documentation for mechanical assemblies;
• Basic knowledge of ERP systems (SAP is an advantage);
• Experience gained through university projects, internships, or practical training would be considered an advantage.

Our Offer

• Work in a leading international company and be part of a dynamic and challenging multinational environment;
• Join a team of experienced and motivated professionals;
• Work in a company that produces high-quality fiber-optic cabling solutions and have access to modern equipment and unique know-how;
• Individual training program and career path;
• Competitive remuneration package and additional social benefits.

If you are interested in this job offer, please send your CV in English.
Only short-listed candidates will be contacted. Please be advised that all applications will be treated with the strictest confidentiality and according to GDPR and local regulations.

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description
The Senior IT Service Quality Analyst will support the Digital Workplace Enablement team by ensuring the highest standards of service quality across our service desk, field support teams, and other support functions. This role involves reviewing ticket quality, identifying and implementing process and quality improvement plans, and developing strategies to maintain a focus on service quality.

You will report to the Global IT Service Quality Manager.

Summary Of Primary Responsibilities

• Drive a global service quality program to ensure consistent, high‑quality end‑user support.
• Partner with regional operations and vendor teams to improve service outcomes.
• Conduct quality reviews of support tickets and provide actionable feedback.
• Identify and implement process improvements to elevate service performance.
• Develop and champion innovative approaches to strengthen service quality culture.
• Act as the central point of coordination for service quality topics across teams. Translate quality findings into clear improvement actions for regional leads and teams.
• Develop and maintain shared playbooks, quality guidelines.
• Track, analyze, and report service quality metrics to senior leadership. Present clear insights to support decisions on tooling, training investment, performance, and process automation.
• Correlate quality findings with operational metrics such as FCR, CSAT/NPS, reopens, and SLA breaches.
• Partner with service owners to implement process changes that reduce repeat incidents and escalations.
• Establish transparency and accountability through a shared service quality scoring framework.
• Promote strong collaboration and communication across cross‑functional support teams.

Qualifications
What you will bring:

• 5+ years' experience in IT Service Management, End User Services, Help Desk Quality, or ITSM governance.
• Bachelor's degree in IT, Business Administration, or a related field (or equivalent experience).
• Proven background in service quality management within a digital workplace or IT support environment.
• Strong understanding of ITIL or similar service management frameworks.
• Experience with quality audits, KPI tracking, call listening, and performance management.
• Strong analytical skills, including basic use of Power BI or similar reporting tools.
• Strong stakeholder engagement.
• Fluency in English.

It will be considered as an advantage if you also have:

• Experience with Lean, Six Sigma, or continuous improvement methodologies.

Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

What You Will Get

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Recruitment Fraud Awareness
- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Experian Careers - Creating a better tomorrow together

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