Customer Success Engineer_CDMX

THE WORK
Lead the transformation of banking technology by designing and delivering innovative Core Banking solutions that drive business value and operational excellence. In this role, you will leverage your expertise to analyze current processes, identify opportunities for optimization, and advise on strategic technology initiatives that enable organizations to adapt and thrive in an evolving financial landscape.

Working closely with business and technology stakeholders, you will help shape future-state solutions, contribute to large-scale transformation programs, and play a key role in delivering impactful results.

Key Responsibilities

• Analyze existing business processes, systems, and operating models to identify improvement opportunities.

• Partner with stakeholders to design and implement Core Banking solutions aligned with business objectives and industry best practices.

• Leverage deep industry and functional expertise to support transformation and modernization initiatives.

• Provide strategic guidance on technical requirements, solution design, and implementation approaches.

• Drive the adoption of innovative methodologies, tools, and assets to enhance solution delivery and business outcomes.

• Collaborate with cross-functional teams to ensure successful execution of complex programs and initiatives.

Basic Qualifications

• Advanced expertise in Core Banking.

• 10+ years of experience in Core Banking, banking transformation programs, or related technology consulting roles.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Finance, Business Administration, or a related field.

• Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

• Expertise in Core Banking Architecture.

• Expertise in Data Conversion and Data Migration Management.

• Expertise in Data Migration Planning and execution for large-scale transformation programs.

• Strong experience in Business Process Analysis and process optimization.

• Proven ability to lead complex initiatives and collaborate with diverse teams in fast-paced environments.

Why Join Us?
At Accenture, you will work with leading financial institutions, cutting-edge technologies, and talented professionals to help shape the future of banking. You'll have access to continuous learning opportunities, global projects, and a collaborative environment where innovation and growth are encouraged.

Preferred Qualifications

• Expertise in Core Banking Architecture.

• Expertise in Data Conversion and Data Migration Management.

• Expertise in Data Migration Planning and execution for large-scale transformation programs.

• Strong experience in Business Process Analysis and process optimization.

• Proven ability to lead complex initiatives and collaborate with diverse teams in fast-paced environments.

THE WORK
Join us in transforming the future of banking. As a
Core Banking Consultant
, you will play a key role in designing and delivering innovative technology solutions that help financial institutions modernize operations, optimize processes, and achieve sustainable growth.

Working closely with business and technology stakeholders, you will analyze current-state processes, identify opportunities for improvement, and implement solutions that drive operational excellence and business value. This is an exciting opportunity to contribute to large-scale transformation initiatives while expanding your expertise in a dynamic and collaborative environment.

Key Responsibilities

• Collaborate with business and technology stakeholders to assess existing processes, systems, and operational challenges.

• Design and deliver Core Banking solutions aligned with business objectives and industry best practices.

• Provide functional and technical expertise to identify improvement opportunities and recommend effective solutions.

• Support digital transformation initiatives and help organizations adapt to evolving business and technology needs.

• Facilitate process optimization efforts to improve efficiency, productivity, and customer experience.

• Contribute to project planning, solution design, and implementation activities.

• Continuously develop knowledge of emerging banking trends, technologies, and methodologies.

Basic Qualifications

• Advanced expertise in Core Banking platforms, processes, and operations.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Finance, or a related field.

• Proven experience in business process analysis, solution design, and technology transformation initiatives within the banking industry.

• Strong stakeholder management, communication, and problem-solving skills.

Preferred Qualifications

• Expertise in Account Delivery Management.

• Expertise in Business Operations Management.

• Expertise in Estimation and Planning.

• Expertise in Work Management.

• Experience leading or supporting process improvement and optimization initiatives.

• Strong analytical mindset with the ability to solve complex business and technology challenges.

• Experience working in large-scale transformation or digital banking programs.

Why Join Us?
At Accenture, you will work alongside industry-leading professionals, leverage cutting-edge technologies, and help shape innovative solutions that redefine the future of banking. You'll have opportunities for continuous learning, career growth, and the chance to make a meaningful impact on clients around the world.

Preferred Qualifications

• Expertise in Account Delivery Management.

• Expertise in Business Operations Management.

• Expertise in Estimation and Planning.

• Expertise in Work Management.

• Experience leading or supporting process improvement and optimization initiatives.

• Strong analytical mindset with the ability to solve complex business and technology challenges.

• Experience working in large-scale transformation or digital banking programs.

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Workday - Experienced Associate, you will engage in consulting services for a variety of business applications, focusing on optimizing operational efficiency for clients. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of Workday applications, enabling clients to achieve their strategic objectives. As an Associate, you will be driven by curiosity and contribute reliably to your team, adapting to diverse client challenges and learning from each experience. You will take ownership of your work, consistently delivering quality that drives value for clients and success for the team. In this role at PwC Acceleration Center Mexico, you will develop your skills and knowledge within our Cyber, Data & Tech Risk practice, building your personal brand and opening doors to more opportunities. You will appreciate diverse perspectives, actively listen, and express ideas clearly, while gathering information to analyze facts and discern patterns. This position offers a dynamic environment where you can grow your potential and sustain performance, all while upholding professional and technical standards.

Responsibilities

• Analyzing client needs to implement effective Workday software solutions
• Providing training and support for seamless integration of Workday applications
• Collaborating with clients to optimize operational efficiency through business application consulting
• Developing and maintaining a broad understanding of various Workday applications
• Assisting in the design and execution of business process modeling and systems project management
• Supporting enterprise integration and technology implementation initiatives
• Engaging in active listening and gathering information to discern patterns and insights
• Applying technical consultation skills to address client challenges and drive project success
• Participating in the development of training materials to enhance client understanding and utilization of Workday solutions
• Contributing to the continuous improvement of business systems and processes through innovative design and technology integration

What You Must Have

• At least a Bachelor's degree
• At least 1 years of experience of Workday product experience
• Current pursuit of or an a Workday Pro certification
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Accounting, Business Administration/Management, Computer Science/Information Systems, Finance, Human Resources/Industrial Relations, Organizational Management/Behavior
• Demonstrating proficiency in Workday Human Capital Management (HCM) projects
• Utilizing skills in business process modeling and enterprise integration
• Engaging in developing training materials for technology implementation
• Applying knowledge of emerging technologies in client support environments
• Excelling in active listening and communication within diverse teams
• Adapting to fast-paced environments with intellectual curiosity and optimism

Descripción del puesto

En Accenture, buscamos profesionales con experiencia en soluciones de
Cash Management y aplicaciones bancarias empresariales
para participar en iniciativas de evolución tecnológica, mantenimiento e integración de aplicaciones financieras críticas. Formarás parte de equipos multidisciplinarios trabajando bajo metodologías ágiles, colaborando en el análisis, diseño y desarrollo de soluciones para el sector financiero.

Responsabilidades

• Analizar y desarrollar requerimientos funcionales y técnicos.

• Dar mantenimiento y soporte a aplicaciones empresariales.

• Diseñar e implementar integraciones mediante servicios y APIs.

• Participar en proyectos relacionados con procesos financieros y transaccionales.

• Colaborar con equipos de negocio y tecnología en entornos ágiles.

• Realizar análisis, resolución de incidencias y mejoras continuas sobre las aplicaciones.

Must Have

• Experiencia en desarrollo y mantenimiento de aplicaciones de Cash Management.

• Conocimiento funcional de plataformas de banca empresarial.

• Experiencia en desarrollo e integración de servicios y APIs.

• Conocimiento de procesos relacionados con:

• Pagos nacionales e internacionales.

• Transferencias.

• Tesorería.

• Administración de cuentas.

• Cobros y pagos empresariales.

• Experiencia en análisis, desarrollo y soporte de requerimientos.

• Manejo de bases de datos SQL.

• Conocimiento de metodologías ágiles (Scrum).

EN ACCENTURE, LA IGUALDAD IMPULSA LA INNOVACIÓN
¿Sabías que Accenture fue elegida la compañía más diversa e inclusiva

del mundo? Creemos que la fuerza laboral del futuro es una fuerza igualitaria para todos.

Todas las decisiones referidas al proceso de selección de empleo se tomarán sin hacer distinción, exclusión o preferencia alguna basada en motivos de raza, color, género, orientación sexual, discapacidad, edad, religión, opinión política o sindical, nacionalidad u origen socioeconómico ni ninguna otra prevista en la legislación vigente, que tengan por efecto anular o alterar la igualdad de oportunidades o de trato entre los candidatos.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo
Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.