Site Reliability Engineer
Information Technology Manager
Budapest
Apply on the employer's siteRole description
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.
About The Role
As an IT Manager at Four Seasons Hotel Gresham Palace Budapest, you will play a key role in ensuring the efficient operation, security, and performance of all hotel technology systems. Supporting the Director of IT, you will oversee day-to-day IT operations, provide technical leadership, and help deliver seamless technology experiences for both guests and employees.
This position is ideal for a hospitality technology professional who combines strong technical expertise with a service-oriented mindset. You will work closely with all hotel departments to ensure operational continuity, support business initiatives, and maintain the technology standards that enable exceptional Four Seasons guest experiences.
What You Will Do
- Support the daily operation, maintenance, and performance of all hotel technology systems, applications, and infrastructure
- Ensure critical hotel systems, including Property Management Systems (PMS), Point of Sale (POS), telephony, networking, internet services, and business applications, remain available and fully operational
- Provide technical support and guidance to hotel employees, ensuring timely resolution of hardware, software, and system-related issues
- Deliver exceptional service to internal users and hotel guests, assisting with technical requirements and troubleshooting as needed
- Support hotel guests and meeting organizers with connectivity, technology, and audiovisual requirements
- Assist in maintaining server, network, and telecommunications infrastructure, including performance monitoring, updates, security, and troubleshooting
- Participate in system upgrades, technology implementations, and property-wide IT projects
- Support Active Directory administration, user account management, permissions, access controls, and security compliance
- Assist with backup, disaster recovery, and business continuity procedures to protect hotel operations and data integrity
- Maintain and promote Four Seasons technology standards, policies, procedures, and security controls
- Coordinate and collaborate with third-party vendors, suppliers, and technology service providers
- Ensure the integrity and security of wired and wireless hotel networks and support cybersecurity initiatives
- Assist in monitoring technology-related expenses and contribute to budgeting and capital planning processes
- Participate in property, regional, and corporate technology initiatives and implementations
- Provide support for conference spaces, meeting rooms, events, and other guest-facing technology environments
- Maintain accurate technical documentation, inventory records, and system procedures
- Build strong working relationships across all departments, supporting operational excellence through technology solutions
- Actively participate in annual IT and hotel security audits, reviews, and compliance assessments, ensuring alignment with Four Seasons standards and best practices.
What You Bring
- Previous experience in Information Technology, preferably within a luxury hotel or hospitality environment
- Minimum 3 years of experience supporting hotel technology infrastructure, business applications, and end-user services
- Strong understanding of network infrastructure, servers, operating systems, and enterprise technology environments
- Experience supporting Property Management Systems, Point of Sale systems, telephony solutions, and guest internet services is an advantage
- Knowledge of Active Directory, user administration, network security, backup solutions, and system troubleshooting
- Strong technical problem-solving skills with the ability to work independently and prioritize effectively
- Service-oriented mindset with a commitment to supporting both guests and employees
- Strong interpersonal and relationship-building skills, with the ability to communicate effectively across all levels of the organization
- High level of professionalism, integrity, discretion, and accountability
- Ability to remain calm and solution-focused in fast-paced environments
- Understanding of IT security principles, compliance requirements, and risk management practices
- Knowledge of budgeting, cost management, and technology planning is preferred
- Excellent English communication skills; Hungarian is a must
- Flexibility to support operational requirements, including occasional after-hours support when needed
What We Offer
- Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.
- Annual bonus opportunity, recognizing your impact and commitment to delivering exceptional guest experiences.
- Private health insurance, providing additional support for your wellbeing and peace of mind.
- Outstanding Training & Development programs, including personalized learning pathways, cross-training opportunities, and access to world-class internal learning platforms.
- International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.
- Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world—an opportunity to discover our properties as our guests do.
- Complimentary employee meals and uniform cleaning, so you can focus fully on your day without additional concerns.
- Exclusive dining benefits, including a 50% discount at MÚZSA Bar and KOLLÁZS Brasserie & Bar.
- Employee Assistance Program, offering professional resources and support for your personal and professional wellbeing.
- Wellbeing and community initiatives, including recognition programs, team events, and experiences that foster connection, belonging, and growth.
- A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual, supported in your career journey, and empowered to bring your best every day.
Schedule & Hours
- Full-time position.
- Primarily business-hour schedule, with flexibility to support operational requirements, critical system maintenance, projects, emergencies, weekends, and holidays when necessary.
Why Four Seasons
At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.
At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.
Applicants must have current work authorization in
Hungary
or hold an
EU passport
.
If you are ready to lead with passion, inspire culinary excellence, and create unforgettable dining experiences at one of Budapest's most prestigious luxury hotels, we would love to hear from you. Apply today and begin your journey with Four Seasons Hotel Gresham Palace Budapest.
This is a saved copy of a posting published elsewhere. Postings get taken down without notice — check the employer's site before applying. mentors.coach is not the hiring party.