IT Support Engineer

Workload: 80–100%
Shape the future of Axpo’s SAP ecosystem as a strategic technical and operational leader. This high-impact role combines deep technical expertise with exceptional project management skills, focusing equally on transformational projects and operational excellence.

What you will do:

• Own the infrastructure topics for SAP RISE-managed and internally-hosted SAP systems.
• Act as the central technical contact for network and cloud connectivity, including SAP satellite systems, firewall management, certificate administration, and DNS configuration.
• Lead cross-functional infrastructure projects (e.g., migrations, integrations, system upgrades, cloud transitions).
• Manage incidents, monitor system health, and ensure security and performance across SAP infrastructure layers.
• Collaborate with the SAP Basis team to design and deliver infrastructure solutions.
• Build effective relationships with Network, Cloud, Security, Identity, and Workplace teams to align technical solutions with business needs.
• Drive automation initiatives and operational efficiency improvements.

What you bring & who you are:

• 7+ years of hands-on experience in infrastructure engineering, systems administration, or technical project management.
• Expertise in managing on-premises and cloud infrastructure (e.g., Azure or equivalent hyperscalers).
• Strong understanding of SAP systems operations, including SAP RISE and Basis administration.
• Proficiency in scripting and infrastructure automation (e.g., PowerShell, shell scripting).
• Experience with ITSM frameworks (e.g., ServiceNow, Jira) and managing infrastructure in regulated industries.
• Fluent in German and English (written and spoken).
• Valid Swiss PSP certification or willingness to obtain.

Even if you don’t meet all the criteria, we encourage you to apply—we value diverse perspectives and skills.

About the team:
You’ll work with a collaborative, cross-functional team that thrives on innovation and operational excellence. We value open communication, inclusion, and shared success. Together, we ensure Axpo’s SAP systems operate securely, reliably, and cost-effectively.

Benefits:

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

• Working Hours Enjoy flexible working hours and the option to work up to 50% remotely – for the perfect work-life balance.
• Generous pension plan We pay 60% of your pension contributions - for a secure future.
• Health comes first 100% continued payment of salary in the event of illness or accident and access to an exclusive mental health platform with five free sessions with a psychologist.
• Parental leave 16 weeks maternity leave (100% continued pay) and 10 days paternity leave (100% continued pay) to spend valuable time with your family.
• Support for your family Up to 20% reimbursement of childcare costs (max. CHF 4,800 per year).
• Exclusive discounts Attractive discounts on petrol, insurance and mobile telephony with partner companies such as Shell, Avia, Sunrise and Swisscom.
• Public transportation No problem: with the SwissPass (max. CHF 190) you can get from A to B at a reasonable price.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster.

Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms.

As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers in the EMEA region. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences.

You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely with product, engineering, and customer success teams. This is an opportunity to shape how support is delivered and to contribute to the evolution of our platform and processes.

Responsibilities

• Deliver expert-level technical support to customers through phone, email, and chat.
• Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
• Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to components like dashboards, monitors, and datasets. Lead initiatives to improve performance and educate engineering, technical support, and sales engineering teams on best practices.
• Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
• Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.
• Create and maintain high-quality technical documentation, including knowledge base articles and runbooks.
• Act as a technical liaison between customers and internal teams, translating customer feedback into actionable product insights.
• Participate in the on-call rotation to support urgent customer issues outside normal hours.
• Proactively contribute to process improvement, tooling, and support automation initiatives.
• Mentor junior support engineers and help level up the broader team through knowledge sharing.

Qualifications

• Technical Expertise
• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 5+ years in a technical support or customer-facing engineering role, ideally in a SaaS, DevOps, or observability-focused environment.
• Deep familiarity with operating systems (Linux, Unix, macOS, and Windows) and modern networking concepts.
• Proficient in scripting languages such as Python or Bash.
• Experience with cloud platforms like AWS, Azure, or Google Cloud Platform.
• Working knowledge of Kubernetes; particularly in troubleshooting, scaling, and deployment contexts.
• Strong diagnostic and debugging skills across complex distributed systems.

Soft Skills

• Exceptional problem-solving skills and a methodical, customer-first approach to issue resolution.
• Clear, concise communicator able to translate complex technical topics for non-technical audiences.
• Calm under pressure, with the ability to multitask and prioritize in high-stakes situations.
• Collaborative mindset, with a track record of building strong working relationships across functions.
• Demonstrated leadership potential, including the ability and drive to lead a team, mentor colleagues, and autonomously manage initiatives.

Bonus Points

• Experience with observability/monitoring tools such as Prometheus, Grafana, Jaeger, Loki, or similar platforms.
• Proficiency with OpenTelemetry (OTEL), configuring and troubleshooting for distributed tracing, metrics, and logging.
• Experience using Terraform to deploy infrastructure preferably in combination with CI/CD tools such as Github Actions or Jenkins.
• Hands-on experience with Kubernetes clusters, including Helm, CNI, CSI, kubectl, and k9s.
• Exposure to modern data storage and retrieval systems including SQL, NoSQL, and data warehousing technologies.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Bei
ABB
unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten – und jede einzelne Person trägt hier dazu bei. Wir bieten allen Mitarbeitenden die Möglichkeit, Verantwortung zu übernehmen und die eigene Entwicklung aktiv voranzutreiben. Gemeinsam entstehen Lösungen, auf die alle stolz sein können. Wir suchen engagierte Talente, um gemeinsam die Welt voranzutreiben.

Diese Position Berichtet An
Team Manager – Industrial Software Research

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Your Role And Responsibilities
As a research scientist in Software Systems Engineering, you will be working on the future architecture and design of ABB’s software-based products, with a special focus on the digitalization of industrial systems. We are looking for a team member with a proven research track record and the eagerness to transfer and apply world class academic research into an industrial environment. You will work within the highly motivated, international team of scientists at ABB Research. We offer an open and innovative international work environment with many diverse opportunities to grow your career.

The Work Model For The Role Is
You will be mainly accountable for:

• Contribute to and/or lead research projects that turn state-of-the-art research results into effective software solutions for ABB.
• Create prototypes of innovative concepts with real business impact
• Evaluate new technologies and assess their impact on ABB products and roadmaps.
• Disseminate your results in scientific publications, patent applications, and technical reports.
• Build a network in the company and actively disseminate your knowledge and expertise.

Qualifications For The Role

• PhD in computer science, computer engineering, electrical engineering or in a related field
• Experience in software engineering and system design
• Theoretical and practical knowledge in one or multiple of the following topics: software engineering, distributed systems, computer networking, embedded systems, machine learning, cyber security
• Hands-on experience in programming languages (e.g., C/C++, Python, Rust)
• Proven publication track record at top scientific conferences and journals
• Excellent communication skills and team player attitude
• Solid experience of getting ideas from concepts to prototypes

Benefits
We also offer our employees the following benefits:

• Flexible Work Practices
• Employee Share Acquisition Plan
• Canteen

More About Us
At the ABB Research Center located in Baden-Dättwil in the proximity of Zurich, we work on cutting-edge technologies that shape the future of our products. The Industrial Software Systems research team explores topics like machine learning, cybersecurity, computer networking, distributed systems, and real-time systems. Our solutions are used to support the development of next-generation digital products and services of ABB.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.

This recruitment process is managed by Pedro Labian, Talent Acquisition Partner at ABB Switzerland.

What's In It For You
We empower you to take initiative, explore new possibilities, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Die Zukunft wird sauberer und intelligenter durch vielfältige Talente – neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen.

Bereit, gemeinsam etwas zu bewegen?

Jetzt direkt bewerben oder weitere Informationen zu ABB und unseren Lösungen weltweit entdecken unter:
https://www.abb.com
JR00015262

Arbeitsort: Region Zürich & Remote Work, Teilzeit ab 80% möglich
Du möchtest IT-Risiken nicht nur bewerten, sondern aktiv dazu beitragen, dass sie transparent gesteuert und nachhaltig adressiert werden? In dieser Rolle übernimmst du eine zentrale Aufgabe für IT Risks & Controls bei Swisscard. Du koordinierst und entwickelst das IT Risk & Control Management Framework kontinuierlich weiter und stellst dessen wirksame Verankerung im Unternehmen sicher. Gleichzeitig unterstützt du das Management sowie Fachbereiche mit fundierten Analysen und praxisnahen Empfehlungen. Gemeinsam mit internen und externen Partnerinnen und Partnern trägst du dazu bei, die Resilienz und Sicherheitskultur von Swisscard weiterzuentwickeln.

DEINE AUFGABEN

• Du begleitest IT-Risiken über den gesamten Lebenszyklus hinweg und unterstützt Risikoverantwortliche bei der Umsetzung geeigneter Massnahmen.
• Du behältst eine ganzheitliche Sicht auf IT-Risiken, Kontrollen und Massnahmen durch unabhängige Beurteilungen.
• Du erkennst Lücken, Abhängigkeiten und Optimierungsmöglichkeiten frühzeitig und stärkst damit die nachhaltige Weiterentwicklung der Governance.
• Du analysierst relevante Bedrohungen und Entwicklungen und beurteilst deren Auswirkungen auf die IT-Risiko- und Kontrolllandschaft.
• Du koordinierst die Zusammenarbeit mit Auditorinnen und Auditoren, dem Mutterkonzern sowie internen Partnerinnen und Partnern und stellst einen wirkungsvollen Austausch sicher.
• Du berätst Projekte und Fachbereiche zu IT-Risiko-, Kontroll- und Governance-Fragen und bringst deine Sicht klar und lösungsorientiert ein.

DEIN PROFIL

• Du bringst Erfahrung in einem oder mehreren der folgenden Bereiche mit: IT Risk Management, IT Governance, Informationssicherheit, Internal Controls, Audit oder einem vergleichbaren Umfeld.
• Du hast Freude daran, mit dem Management, Governance-Gremien und unterschiedlichen Anspruchsgruppen zusammenzuarbeiten.
• Ein Studium in Informatik, Wirtschaftsinformatik, Betriebswirtschaft oder einem verwandten Fachgebiet ist eine gute Basis. Genauso wichtig sind für uns deine Erfahrung, dein Blick fürs Ganze und deine Motivation, Themen wirksam voranzubringen.
• Du kannst technische Sachverhalte verständlich erklären und unterschiedliche Zielgruppen klar abholen.
• In Deutsch und Englisch kommunizierst du ausgesprochen sicher und adressatengerecht, schriftlich und mündlich.

Für diese Position berücksichtigen wir ausschliesslich Direktbewerbungen.