IT Support Engineer (m/w) 80-100%

We are a global team of Engineers, Product Managers, Designers, and Program Managers across Hungary, the US, and many other countries. We help our customers create work cultures that people love.

About the Product

Bridge is a software that people use for learning, self-development, and growing their careers. Our goal? Help organizations build a culture where people thrive. Curious about what it looks like?

Here is a quick intro:

https://www.youtube.com/watch?v\=IdelswTXQh8

The Reality of the Role: Voyager - Where Challenge Meets Ownership

At Bridge, our success is built on a massive, mission-critical Ruby on Rails monolith. While our strategic future is being built in Kotlin and Spring Boot, the 'engine' of our platform remains in Ruby.

As a member of the Voyager Team, you will be the guardian of this core. You won’t just be maintaining it; you will be the expert who understands its complexity, fixes critical issues, and ensures that new features – whether written in Kotlin or Ruby – integrate seamlessly into our ecosystem.

The Ideals & DNA of a Voyager Engineer

• 'No Fear' Attitude: You have been in situations where there was no guide, no documentation, and no one else to fix the problem. You had to figure it out on your own. Because you’ve survived complex production crises before, you don’t panic when facing an ugly codebase—you just roll up your sleeves.
• High Abstract & Conceptual Thinking: Navigating a massive, undocumented monolith requires an exceptional ability to see the 'big picture' through a foggy window. You can easily grasp high-level system architectures and connect the dots between messy legacy logic and modern microservices.
• Polyglot & Diverse Background: You have a broad history with tech stacks. You aren't emotionally attached to a single language; you’ve worked with multiple technologies, understand their trade-offs, and treat them simply as tools to solve business problems.
• Direct Communicator: Our team has a strong, opinionated engineering culture. We value honesty, constructive friction, and direct feedback. You aren't easily offended by sharp critique; instead, you look for the objective truth in every technical debate.

Our Tech Stack:

• Complex Ruby on Rails Web Application ~60% of your time.
• Java or Kotlin SpringBoot-based REST API development ~40% of your time
• PostgreSQL database knowledge
• Cloud Services:
• AWS Aurora RDS Clusters
• Apache Pulsar Messaging
• Debezium Server-based ETL Data Pipeline
• AWS Neptune Graph Databases
• AWS OpenSearch
• DevOps:
• CI/CD - GitHub Actions, Spinnaker
• Monitoring - DataDog
• Terraform
• Frontend (occasionally): React & TypeScript
• Tooling: SAFe, JIRA, Confluence, Slack, GSuite
• Laptop: MacBook Pro

What You Get

• An async, trust-based culture:
  Work remotely, or come to our Allee office whenever you like.
• True Autonomy, No Micro-management
  : We don’t track your hours or care when or where you log in; we focus entirely on your impact and results.
• Design Your Own Workday
  : You have complete freedom to structure your day however it suits your life, whether you need to run errands, pick up your kids, or focus during non-traditional hours.
• Trust & Availability
  : The only rules are simple: show up for your scheduled meetings, keep the team updated if you step away, and be there to support your teammates when they need a hand.
• High Transparency, Low Friction
  : We operate on mutual trust—just drop a quick heads-up to the team when you're taking off, and you're good to go.
• The 'Voyager Perks' – Why It’s Worth It:
• Modern Dev Tooling
  : We embrace modern engineering efficiency—GitHub Copilot (and other AI assistance tools) are fully provided to help you navigate, map out, and accelerate your work.
• Real Influence
  : We are frequently consulted on company-wide technical decisions because we understand the system better than anyone else.
• Elite Mentorship
  : Our team is home to several Guild Leads and long-time contributors. If you want to learn how a large-scale SaaS platform actually works under the hood, there is no better place.
• Financial stability:
• We offer you a competitive salary package (1.7 - 2.1M HUF gross/month depending on your seniority),
• Bonus (based on the performance of the company),
• Benefits: a comprehensive healthcare package provided by Medicover
  ,
  SZÉP card, and other fringe benefits.

Company Overview
Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 800+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity.

We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role
As a Telecommunications Testing & Monitoring Engineer, you will be responsible for establishing and operating the technical testing and monitoring framework used to measure, validate, and continuously improve connectivity across our global mobile network footprint.

Key Responsibilities

• Own and operate network testing and monitoring platforms, including SIGOS/Mobileum or similar tools, covering test SIM setup, campaign configuration, scheduling, reporting, and continuous monitoring.
• Design and execute automated, manual, and IREG testing across global operators for 2G, 3G, 4G/LTE, 5G NSA/SA, new roaming partners, IMSIs, interconnections, and service launches.
• Perform hands-on troubleshooting and root cause analysis using signalling traces, packet captures, monitoring data, and protocols such as MAP/SS7, Diameter, GTP, DNS and GRX/IPX.
• Validate roaming, eSIM, and multi-IMSI behaviour, including IMSI selection, network selection, profile behaviour, roaming accessibility, service availability, and go-live readiness.
• Drive proactive network assurance and performance improvement by building alerts, maintaining testing documentation and operator history, supporting Carrier/Network Operations, and turning technical results into insights for SLA reviews and partner discussions.

Qualifications

• Proven experience in Mobile Telecommunications, ideally across Network Engineering, Roaming, NOC, Service Assurance, Testing, IREG, or Service Delivery.
• Strong hands-on expertise with SIGOS/Mobileum or equivalent roaming testing platforms, including test SIM configuration, test cases, automated campaigns, scheduling, and reporting.
• Practical experience with IREG and international roaming testing, including new operator onboarding, service acceptance, and validation across 3G, LTE, and 5G networks.
• Good understanding of mobile roaming architecture and eSIM technologies, including SM-DP+, eSIM profiles, multi-IMSI, and network selection behaviour.
• Strong troubleshooting skills with the ability to analyse network traces, signalling messages, test results, and monitoring data to identify service degradation and root causes.
• Experience operating telecom monitoring/service assurance tools, combined with strong communication skills to work effectively with engineering teams, roaming partners, carriers, and technology vendors.

Nice-to-haves

• Knowledge of GRX/IPX, VPLMN/HPLMN architectures and GSMA roaming procedures, including IR.21, IR.24, IR.38 and IR.35.
• Experience with Wireshark and signalling trace analysis for troubleshooting roaming and network issues.
• Familiarity with monitoring dashboards, KPI/alerting frameworks, carrier SLAs, roaming agreements and operator performance management.

Benefits & Perks

• Remote-first culture with a focus on outcome over hours.
• Flexible working schedule to support your work-life balance.
• The opportunity to grow within a blameless, collaborative environment that values ownership and continuous improvement.

Descrição da vaga

VEM SER DOCKETEER
A transformação faz parte da nossa história e nos motiva a continuar seguindo em frente, afinal, nós somos protagonistas da mudança. Ser um docketeer é ter nossos valores enraizados no DNA. Na Docket, agimos com responsabilidade e urgência para fazer um trabalho de alta qualidade. Temos empatia e caminhamos juntos para a mesma direção. Respeitamos as diferenças e prezamos pela diversidade. Somos destemidos e fazemos as coisas acontecerem.

Cada um de nós está preparado para superar desafios e passar para a próxima página sempre em busca da melhor versão. Por isso, lideramos pelo exemplo, agimos como donos e somos orientados para o resultado.

Se você, assim como nós, confia nos mesmos propósitos, é a sua oportunidade de participar de algo maior.

Faça parte dessa jornada de evolução incrível.

Responsabilidades e atribuições

• Como SRE da Docket você será responsável por implantar e operar infraestrutura na AWS segundo requisitos dos clientes internos através de IaC;
• Por automatizar processos de integração e publicação contínua de software;
• Difundir cultura DevOps na empresa - trabalhar perto do time de desenvolvimento e atender a demandas de suporte Devops;
• Trabalhar junto à equipes de desenvolvedores na criação de containers, pipelines e deploys para o Kubernetes;
• Implementar soluções de monitoramento de desempenho e de alarmística na Cloud e Kubernetes;
• Automatização de processo via scripts/código;
• Gerar documentação e diagramas das soluções de infraestrutura;
• Gerenciar clusters de Kubernetes de alta disponibilidade, assegurando a operação contínua e eficaz das aplicações;
• Empregar técnicas de análise de logs para identificar, diagnosticar e corrigir erros, melhorando a robustez e a estabilidade dos sistemas;
• Disponibilidade para realizar deploys de novas aplicações e manutenção nos serviços de infraestrutura em janelas de tempo especial, fora do horário comercial, minimizando impactos nos serviços críticos.

Requisitos e qualificações

• Experiência prática na gestão de acessos via IAM;
• Experiência prática na gestão de serviços rodando em Kubernets;
• Experiência prática na criação de infraestrutura usando Terraform;
• Experiência no uso avançado de Linux;
• Inglês técnico fluente.

Habilidades Comportamentais

• Capacidade de trabalhar eficazmente em equipe e se comunicar claramente com colegas de equipe;
• Senso de dono das atividades executadas e soluções propostas;
• Autodidata;
• Curiosidade em aprender e entregar as demandas acordadas;
• Ter atenção aos detalhes para garantir entregas com qualidade;
• Ser capaz de organizar e priorizar suas atividades.

Informações adicionais

Vantagens
Na Docket, a gente sabe que os detalhes fazem toda a diferença! Aqui, oferecemos um pacote de benefícios incríveis, dá uma olhada:

🥗 Vale Refeição e Alimentação no Flash para quando bate aquela fome.

🏥 Plano de saúde e odontológico para cuidar bem de você.

🛡️ Seguro de vida para garantir tranquilidade.

🐶 Petlove, pois na Docket entendemos que a sua família peluda também é importante.

🏊‍♀️ Conexa Saúde, suporte psicológico ao alcance dos seus dedos.

🏋️ Wellhub e TotalPass para manter o corpo em movimento.

📚 Galena, porque aprender e se desenvolver é fundamental!

🏊‍♀️ Parceria com Sesc, lazer e cultura à disposição.

👶 Auxílio-creche para as mamães e papais com crianças até 5 anos.

💰 Baby Cash quando a família cresce.

🎉Day Off no mês do seu aniversário para comemorar como merece.

🕜 Horário: 44 horas semanais

Na Docket, valorizamos o seu bem-estar e o seu desenvolvimento. Venha fazer parte do nosso time e aproveitar esses benefícios incríveis! 💙🚀

Modelo De Trabalho
🏢 Local: Pinheiros (modelo híbrido com 4x presencial e 1x home office)

Sobre nós

JUNTE-SE AO NOVO PADRÃO PARA LIDAR COM DOCUMENTOS
Somos a maior legaltech do Brasil, com uma tecnologia que conecta empresas a +35 mil órgãos públicos, tornando a obtenção e a análise de documentos mais rápidas, seguras e estratégicas.
Mais que uma plataforma, somos a infraestrutura por trás das operações, impulsionando negócios com a melhor experiência e o menor tempo de resposta do mercado.

CloudLinux and TuxCare
build Linux, security, and enterprise infrastructure products used by hosting providers, software vendors, and engineering teams around the world. The Infrastructure team runs the platforms behind that work: data centers, public cloud providers, OpenNebula, Kubernetes/Talos, Ceph, CI/CD, observability, identity and access systems, and internal services.

We are hiring a hands-on
Senior Cloud Network Engineer & Architect
to own and evolve the network layer of our hybrid infrastructure. This is an engineering role with real architecture ownership: you will design, implement, monitor, document, automate, secure, and troubleshoot production networking across data centers, cloud regions, Kubernetes/Talos clusters, OpenNebula environments, and bare metal.

This is a technical ownership role. It is not a diagrams-only architecture position, and it is not a people-management role. You will define technical solutions, ship production changes, verify behavior, support incidents, and leave behind the runbooks, diagrams, and automation that make the next change safer.

How We Work:
We are a remote-first Infrastructure team organized into small senior cells. You will work with one existing network engineer, core infrastructure engineers, and adjacent Infrastructure teams. Networking is a high-impact shared dependency, so we value calm incident work and automation that reduces repeat pressure. The value of this role is turning complex demand into reliable systems, clear ownership, safer changes, and observable operations.

This role is a strong fit if you enjoy moving between architecture, packet captures, production configuration, monitoring, runbooks, rollback plans, and failure drills. You should want real ownership of cross-DC, on-prem, private cloud, and public/provider infrastructure.

It is probably not the right fit if you are looking for a pure architecture role, a large dedicated network team, only planned project work, no incident participation, or manual CLI-only changes without documentation, review, automation, and validation.

What You Will Own:

• Design and operate reliable cross-DC and hybrid connectivity across IPsec, BGP, routing policy, firewalling, DNS, Cloudflare, provider networking, and cloud connectivity
• Build highly available network paths across data centers, public cloud providers, OpenNebula, Kubernetes/Talos, and bare-metal infrastructure
• Own network changes end to end: design, risk assessment, peer review, rollout, monitoring, validation, rollback, and post-change notes
• Replace fragile manual patterns with documented, observable, repeatable services using Git review, automation, scripts, source-of-truth data, and monitoring
• Debug and resolve production incidents involving Linux networking, BIRD/FRR, strongSwan, Juniper JunOS, firewalls, Cloudflare, DNS, MTU/MSS, asymmetric routing, NAT/conntrack, packet loss, Kubernetes CNI behavior, and provider constraints
• Maintain architecture documents, topology diagrams, HLD/LLD specs, runbooks, disaster recovery procedures, configuration snapshots, IPAM/source-of-truth data, and operational handoff material
• Work closely with IaaS, SRE/Observability, Security, Automation/Data, Platform, Service Delivery, and product teams

What Success Looks Like:

• Critical cross-DC and provider network paths are easier to understand, monitor, change, and recover
• Manual or one-off network changes are reduced through documented workflows, automation, review, and validation
• Network observability improves: alert quality, synthetic checks, flow or telemetry data, and practical SLO thinking become part of normal operations
• IPAM, routing intent, firewall rule lifecycle, and ownership data are clearer in the source of truth
• Incidents and maintenance windows have calm execution, clear communication, and useful follow-up notes

Requirements
What You Bring:

• Senior production networking experience in environments where availability matters
• Strong BGP and routing fundamentals: prefix filtering, communities, route policy, failover, BFD or similar mechanisms, asymmetric routing, traffic steering, and debugging
• Strong IPsec, VPN, and site-to-site connectivity experience, ideally with strongSwan or similar tooling
• Deep Linux networking knowledge: iproute2, tcpdump, nftables/iptables, conntrack, system networking, DNS behavior, NIC/offload basics, and MTU/MSS troubleshooting
• Datacenter networking fundamentals: VLANs, LACP, switching, firewalls, optics/cabling awareness, maintenance windows, and backup/recovery practices
• Cloud and provider networking experience: VPC/VNet-style networks, CIDR planning, route tables, security groups/NACLs/firewalls, NAT/egress, VPN, load balancers, DNS, and provider limitations
• Kubernetes networking fundamentals: CNI, Services, Ingress, NetworkPolicy, node/pod/service paths, egress control, DNS, load balancing, and packet-level troubleshooting
• AI-Augmented Engineering: You don't view AI as a replacement for deep technical fundamentals, but as a high-leverage tool. We actively use AI agents (Claude, Codex, Gemini, etc.) to automate boilerplate, analyze complex logs, and speed up research. We expect you to be open to modern workflows and integrate AI into your day-to-day operations, allowing you to focus your brainpower on the true architectural challenges
• Network observability and performance mindset: telemetry, flow logs, synthetic checks, bandwidth and latency analysis, packet loss, jitter, saturation, and provider or appliance limits
• Network security operations: segmentation, firewall rule lifecycle, least privilege, AAA concepts, secrets handling, and safe maintenance-window discipline
• Comfort with infrastructure automation using scripting, APIs, Ansible, Terraform/OpenTofu, Git-based reviews, repeatable rollouts, and configuration validation
• Clear written communication in remote and asynchronous teams: change plans, incident updates, runbooks, risk statements, rollback plans, and owner/date commitments
• Sound judgment under uncertainty: you can make bounded decisions, but you verify production impact and blast radius before acting

Nice to Have:
These capabilities are beneficial but not mandatory for every candidate.

• Juniper JunOS, QFX/EX/SRX platforms, EVPN/VXLAN, MLAG/MC-LAG, ECMP, or leaf-spine network topologies
• BIRD/FRR, anycast routing, RPKI/ROA/ROV validation, IRR, bogon filtering, route-leak mitigation, or public BGP routing operations
• Network automation and documentation platforms such as NetBox/Nautobot, Oxidized, GitLab CI/CD, Batfish, containerlab, pyATS, NAPALM, or SuzieQ
• Hetzner, Cloudflare Zero Trust/DNS/LB/WAF, AWS Transit Gateway, Direct Connect concepts, PrivateLink/VPC endpoints, or Route 53
• Cilium, Calico, MetalLB, Gateway API, service mesh concepts, OpenNebula networking, Ceph/storage networking, IPv6/dual-stack, DDoS-aware design, SLOs, postmortems, or safe firewall governance

Benefits
What's in it for you?

• A focus on professional development
• Interesting and challenging projects
• Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide
• Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves
• Compensation for private medical insurance
• Co-working and gym/sports reimbursement
• Budget for education
• The opportunity to receive a reward for the most innovative idea that the company can patent

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