Junior QA Engineer

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

**Title: Tech Specialist (BSL Platform)

Location: Belgrade, SRB**
Position Summary
We are seeking a
Tech Specialist (BSL Platform)
to provide
Level 3 production and platform support
for a global API platform supporting multiple business lines and customer integrations. The role focuses on troubleshooting complex technical issues, managing incidents end-to-end, performing root cause analysis, and ensuring platform stability.

The ideal candidate has strong production support experience, solid understanding of APIs and integrations, and hands-on scripting/automation skills, especially with
Python
. The role requires close collaboration with Engineering, Product, DevOps, L2 Support, and customer-facing teams.

Key Responsibilities

• Provide L3 support for the BSL Central API Platform.
• Troubleshoot complex production issues related to APIs, integrations, infrastructure, and platform stability.
• Analyze logs, traces, monitoring alerts, API behavior, and system flows to identify root causes.
• Own incidents from detection to resolution, including critical/P1 incidents.
• Develop workarounds, support hotfixes, and escalate to Engineering/L4 teams when needed.
• Create and maintain automation scripts to improve support processes and operational efficiency.
• Use Python for automation, troubleshooting, and operational tooling.
• Read, analyze, and troubleshoot JSON payloads used in API integrations.
• Support release validation, defect tracking, and post-incident reviews.
• Document troubleshooting steps, known issues, and solutions.
• Work closely with L2 Support, Engineering, Product, DevOps, and customers to resolve issues and improve platform reliability.
• Participate in a 24/7 support model, including on-call rotations.

Required Qualifications

• 3–5 years of experience in L3 Production Support, Application Support, or Platform Support
• Retail/Restaurants background is mandatory
• Experience supporting retail systems, enterprise platforms, or customer integrations.
• Strong troubleshooting skills across: REST APIs; Application logs and workflows; Monitoring tools; Networking, DNS, and Load Balancers
• Experience with incident management and Root Cause Analysis (RCA).
• Hands-on experience with scripting and automation.
• Working knowledge of Python.
• Ability to read and troubleshoot JSON payloads.
• Experience with SQL for troubleshooting and data validation.
• Strong written and verbal communication skills.
• Ability to support a 24/7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of .NET/C# applications and debugging.
• Experience with monitoring, logging, and observability tools.
• Familiarity with distributed systems and microservices.
• Experience with PowerShell, Bash, or other scripting languages.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with Git or Azure DevOps.
• Exposure to large-scale customer-facing platforms and integrations.

Key Personal Attributes

• Strong problem-solving and analytical mindset.
• Curious and investigative approach to technical issues.
• Ownership-driven and proactive.
• Able to quickly learn complex systems.
• Strong communication and collaboration skills.
• Comfortable working under pressure during critical incidents.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

About Us
Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

Role Summary
The System Automation Engineer is responsible for building, automating, and maintaining the physical and digital infrastructure used for hardware testing. This position requires a rare blend of
software development
(Python),
DevOps
(CI/CD), and
hands-on hardware engineering
.

Responsibilities

• Develop & Maintain Automation: Design and implement robust Python-based automation frameworks to control hardware test benches.
• Pipeline Orchestration: Manage and optimize CI/CD pipelines to ensure continuous testing and rapid deployment cycles.
• Hardware Integration: Physically assemble, configure, and maintain computer systems and test rigs from the ground up.
• System Administration: Navigate and manage Linux-based environments, ensuring all systems are tuned for peak performance.
• Rapid Troubleshooting: Act as the first line of defense for test bench failures, identifying whether the root cause is a code bug, a network glitch, or a loose cable.

Qualifications

• Python Mastery: You should be highly proficient in Python, specifically for automation, scripting, and interacting with hardware APIs or CLI tools.
• Linux Power User: Comfort with the command line is a must. You should be familiar with shell scripting, permissions, package management, and system monitoring.
• Hardware Fundamentals: A solid understanding of how to build a computer from scratch, including component selection and physical assembly.
• CI/CD Knowledge: Experience with tools like Jenkins, GitLab CI, or GitHub Actions is preferred to help us maintain a high-velocity environment.
• Analytical Problem Solving: A proven ability to isolate variables and fix complex system issues under pressure.

Total Rewards
We build the exceptional — and we believe the people doing that work should be rewarded accordingly. In addition to a competitive base salary, full-time positions may be is eligible to participate in our annual company performance bonus program.

Payments are discretionary and not guaranteed; actual amounts depend on company results and the terms of the plan in effect, and require active employment at the time of payout. This role is also eligible for equity in the form of Restricted Stock Units (RSUs), subject to board approval and the terms of our equity incentive plans, including applicable vesting requirements.

In addition to our compensation programs, we invest in our people with a comprehensive benefits package designed to support the health, wellbeing, and financial future for full-time employees — including health coverage, retirement savings, time off, and family planning programs. Offerings vary by country.
Learn more about our global benefit programs
.
External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site (https://rivianvw.tech/\#careers). If you are a current employee, please apply through our internal job board
.
Equal Opportunity

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian and Volkswagen Group Technologies” may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services.

Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment.

Please see our
Candidate Data Privacy Notice (English)
and
Candidate Data Privacy Notice (Serbian)
for more information.

--

Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.

Tražimo inženjera koji želi sledeći korak u karijeri - nekoga ko već ima tehničku osnovu i iskustvo, ali želi da dalje raste kroz rad na cloud komunikacionim platformama i kontakt-centar rešenjima.

Šta Ćeš Raditi

• implementacija i konfiguracija cloud kontakt-centar rešenja
• troubleshooting i rešavanje incidenata u produkcionim okruženjima
• testiranje, dokumentovanje i puštanje rešenja u rad
• saradnja sa klijentima i internim timovima
• rad na integracijama, funkcionalnostima i unapređenju sistema

Šta Očekujemo

• iskustvo u tehničkoj podršci, implementaciji, administraciji ili radu sa poslovnim aplikacijama
• razumevanje logova, integracija, API koncepata i baza podataka
• analitičnost, samostalnost i dobru komunikaciju
• engleski za rad sa dokumentacijom i profesionalnu komunikaciju

Biće Prednost Ako Imaš Iskustva Sa
cloud/SaaS rešenjima, contact center ili VoIP sistemima, voice i digitalnim kanalima, call routing-om, IVR-om, SIP-om, REST API-jima, JSON-om, SQL-om i produkcionom podrškom.

Šta Nudimo

• rad na savremenim cloud projektima
• stručni razvoj kroz realne tehničke izazove
• podršku iskusnih kolega
• priliku da dalje gradiš svoju tehničku ekpertizu
• hibridan rad i fleksibilno radno vreme
• privatno zdravstveno osiguranje
• pristup platformama za učenje i razvoj
• FitPass i druge pogodnosti
• timska okupljanja i događaje

Ako želiš da radiš na sistemima koji su ključni za komunikaciju kompanija sa njihovim korisnicima — pošalji nam prijavu.

Location: Belgrade - SAGAB, Belgrade, Belgrade, Serbia

As one of the leading insurance companies, we know that together we can achieve more. At UNIQA, we are therefore the community for a better life. We use our individual skills to shape the future together. The SEE region, namely Bosnia and Herzegovina, Bulgaria, Croatia, Montenegro, Romania and Serbia, is the 3rd largest group of companies in UNIQA Customer & Markets International business with a GWP of close Q4 2024 GWP was EUR 474,4 million and about 2,200 employees. With a total market of over 2,5 million customers, SEE countries represent great potential for growth and development through enhanced regional cooperation, data driven and customer centric approach and innovation. Thanks to the agile way of working, the synergies between the teams, and our diversity, UNIQA is a unique organization with one team voice, one strategy and one culture.

Building on this strong regional collaboration and growth mindset, we are looking for a leader who can further strengthen our brand impact across SEE markets.

System Administrator (m/f/d)

You will:

• Managing and continuously improving enterprise on-premises and hybrid infrastructure, including servers, storage, virtualisation platforms (VMware), data centre equipment and cloud integrations.
• Administering Microsoft infrastructure services, including Windows Server, Active Directory, Group Policy, DNS, DHCP, PKI, Microsoft Azure and Microsoft 365 environments.
• Managing infrastructure operations, including patching, upgrades, system hardening, vulnerability remediation, monitoring, backup, recovery and disaster recovery activities.
• Troubleshooting complex infrastructure incidents, performing root cause analysis and supporting migrations, production changes and lifecycle improvements.
• Automating administrative tasks using PowerShell and other scripting or infrastructure automation tools, while contributing to technical design and architecture activities.
• Preparing technical documentation, procedures and implementation plans, and coordinating infrastructure changes with relevant stakeholders.
• Collaborating with vendors, service providers and IT teams, while providing technical guidance and supporting critical incidents when required.

You have:

• 5+ years of professional experience in system administration or infrastructure engineering, with proven ability to independently manage complex enterprise production environments beyond end-user support.
• Strong hands-on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP and identity infrastructure.
• Experience with VMware virtualisation, enterprise server and storage platforms, and backup/recovery solutions (e.g. Veeam).
• Good understanding of enterprise networking, including TCP/IP, VLANs, routing, firewall concepts, VPN and infrastructure connectivity.
• Experience with infrastructure monitoring, patching, vulnerability remediation, system hardening and automation (e.g. PowerShell).
• Experience managing infrastructure migrations, upgrades, production changes and resolving complex technical issues across multiple infrastructure layers.
• Experience collaborating with vendors, managed service providers and distributed IT teams.
• Professional proficiency in English, with strong organisational, analytical and communication skills.

Experience That Would Be Considered an Advantage

• Experience with Azure, Microsoft 365, hybrid identity and Linux administration.
• Knowledge of Fortinet technologies, monitoring tools, ServiceNow and automation/configuration management tools.
• Experience with SQL Server infrastructure, high-availability environments and disaster recovery.
• Experience in regulated industries and familiarity with ITIL, security requirements, audits and compliance.

Education and Certifications

• University degree in Computer Science, Information Technology, Electrical Engineering or a related field, or equivalent relevant professional experience.
• Relevant Microsoft, VMware, Azure, Veeam, Fortinet or ITIL certifications would be considered an advantage.

What You Can Expect

• A supportive and friendly corporate culture
• Opportunities for learning, career development, and personal growth
• An exceptional team driven by enthusiasm, innovation, and positive change
• Modern ways of working and high professional standards
• A dynamic and challenging work environment
• Flexible working hours
• The opportunity to work in a hybrid model

At UNIQA, we live diversity. We recognize and foster the value of different perspectives in our teams and leadership positions. Therefore, we welcome applications that enrich our diversity.

Join us and discover an environment where strategy, impact, and growth come together - where Better works for you!