Lead Technology Support vMware / Hyper-V / VCF

WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role:
We are looking for a well-rounded, flexible Data Engineer with an interest in translating business goals into concrete solutions. You’ve been part of more than one team, you’ve demonstrated initiative on most of your projects, and you can tell us in technical detail what you did to help. Ideally you’ve worked with at least one devops team, and in at least one flavor of agile. If you haven’t we won’t hold that against you. At DEPT®, we pride ourselves on our pragmatic, engineering approach to making data work for the business.

What you’ll bring:

• Ability to realign client expectations when challenges arise (delays, change in scope, etc.)
• Proactively, and independently able to research knowledge needed to perform tasks (i.e., knows when to ask for help, and doesn't spend significant time on already-solved issues)
• You have the ability to identify potential technical solutions that apply to an internal/client situation (i.e., ability to connect technical solutions to a business need).
• You enjoy working with peers / new hires to help them understand and apply best practices
• You can prioritize multiple tasks and communicate the overall status of a project.
• You enjoy participating in technical design of systems, schemas, or pipelines and offer sound guidance

What we’re looking for:

• 3+ years of experience in core programming fundamentals, modern tools (IDEs, CLI, Git/version control), and basic debugging:

• Scripting languages like Python, Ruby
• Compiled languages like Java, Scala, C++
• Source Control Systems

• 2+ years of experience in Data Management Tools:

• Pipeline management tools like Airflow or Luigi, and/or enterprise ETL tools like Informatica, SSIS or Datastage
• Devops tools like Terraform, Kubernetes, Docker
• Database Management Systems like BigQuery, Snowflake, PostgreSQL, mySQL, Oracle, MS SQL Server, Redshift

• 2+ years of discovery and assessment of a client’s portfolio, tools, and applications
• 2+ years of professional software and consulting experience
• Experience working in cloud environments (AWS or GCP) is a plus.
• Experience with Unix-based OSes a plus!

WHAT DO WE OFFER?

• We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces!
• Premium healthcare through OSDE for the employee and their immediate family members
• Mendel prepaid card with a monthly allowance for grocery purchases
• Monthly reimbursements for Wi-Fi/electricity expenses
• Monthly reimbursements for training/English classes
• 100% covered “Plan Total” membership at Sportclub
• Access to a our benefits platform through Bonda
• A flexible vacation policy.

WE SUPPORT YOU BEING YOU
DEPT® is an equal opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#hybrid

Company Description
Company Description
Talan – Positive Innovation
Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.

Talan at a Glance
Headquartered in Paris and operating globally, Talan combines technology, innovation, and empowerment to deliver measurable results for our clients. Over the past 22 years, we’ve built a strong presence in the IT and consulting landscape, and we’re on track to reach €1 billion in revenue this year.

Our Core Areas of Expertise

• Data & Technologies: We design and implement large-scale, end-to-end architecture and data solutions, including data integration, data science, visualization, Big Data, AI, and Generative AI.
• Cloud & Application Services: We integrate leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo, helping clients transition to the cloud and improve operational efficiency.
• Management & Innovation Consulting: We lead business and digital transformation initiatives through project and change management best practices (PM, PMO, Agile, Scrum, Product Ownership), and support domains such as Supply Chain, Cybersecurity, and ESG/Low-Carbon strategies.

We work with major global clients across diverse sectors, including Transport & Logistics, Financial Services, Energy & Utilities, Retail, and Media & Telecommunications.
Job Description
We are looking for a
Big Data Developer
to join a dynamic data team and contribute to the development, maintenance, and optimization of data processing solutions within the
Client Contribution platform
.

The ideal candidate will have solid experience in
Big Data, Spark, SQL, and data transformation
, combined with hands-on experience in a modern Big Data environment such as
Azure Databricks, Amazon EMR, Hive, or Cloudera
. You will work closely with both technical and functional stakeholders in an Agile environment, contributing to the continuous improvement of data solutions and processes.

Key Responsibilities

• Design, develop, maintain, and optimize ETL and data transformation processes.
• Develop and maintain Apache Spark-based data pipelines.
• Contribute to data integration initiatives across the platform.
• Analyze, troubleshoot, and resolve data-related issues.
• Ensure data quality, reliability, and performance across data processing solutions.
• Develop and optimize SQL queries for data extraction, transformation, and analysis.
• Collaborate with functional and technical stakeholders to understand and translate business requirements into effective data solutions.
• Participate in Agile ceremonies and contribute proactively to continuous improvement initiatives.
• Follow DevOps and Continuous Integration practices throughout the development lifecycle.
• Contribute to reporting and analytics solutions using Qlik Sense.

Qualifications

Mandatory Requirements

• 3+ years of professional experience in data development and programming.
• Strong knowledge of SQL, including ANSI SQL, Hive SQL, Spark SQL, or equivalent.
• Good knowledge of Apache Spark and hands-on experience with at least one programming language:

• Scala
• Python
• Java

• Experience with at least one Big Data environment:

• Azure Databricks
• Amazon EMR
• Hive
• Cloudera
• or a similar Spark-based environment.

• Experience with Qlik Sense and reporting solutions.
• Experience working in Agile, Continuous Integration, and DevOps environments.
• Familiarity with tools such as Git, GitHub, Sonar, and Nexus.
• Strong analytical and problem-solving skills.
• Ability to understand and analyze requirements and collaborate effectively with team members.
• Strong teamwork and communication skills.
• English level: B2+ or higher.

Additional Information

What do we offer you?

• Remote position working for Málaga Hub
• Possibility to be part of a multicultural team and work on international projects.
• CET working hours

If you have read this far and you are looking forward to joining this challenge, do not hesitate to apply... we would be delighted to meet you!
Talan Spain’s commitment to non-discrimination based on gender, race, ideology, or any other reason, in accordance with the company’s "Equality Plan" and the current regulations on gender equality between women and men (Royal Decree-Law 6/2019).

Position Overview

• Job Title: Senior Technical Support Engineer
• Employment Type: Full-time (Independent Contractor)
• Work Hours: Monday–Friday, 8 hours per day, with a flexible schedule within the 10:00 AM-7:00 PM US Eastern Time coverage window.
• Location: Remote

Job Summary

BatchData is looking for a Senior Technical Support Engineer to be the primary technical contact for customers and prospects integrating with our property data platform. Most support reaches us through email and our Intercom AI agent, which resolves routine questions on its own. Your job is to handle what the AI agent cannot, and to keep improving the AI agent so it can handle more over time. That second part is not a side project. It is how we scale support, and we measure it.

You will troubleshoot live API integrations and answer questions about our data fields and how our datasets are delivered. What the AI agent cannot resolve, you resolve. You escalate only when the answer genuinely sits elsewhere: to the Product Owner for a clarification or feature request, to Engineering for a bug, or to the right contact on the sales team when an inquiry turns out to be commercial rather than technical. You will also work with the Product Owner on the help center knowledge base, product release notes, and our public API documentation. Duties and Responsibilities* Own every conversation the AI agent cannot resolve, and resolve it. Most of what reaches you should end with you. Escalate only when the answer genuinely sits elsewhere: to the Product Owner as a clarification or feature request, to Engineering as a bug with full reproduction steps, or to the right contact on the sales team when the inquiry is commercial rather than technical. Knowing the difference between a question you should work harder on and one that genuinely belongs to someone else is the core judgment of this job.

• Improve the resolution rate of our Intercom AI support agent. Review the conversations it handled poorly or handed off, correct or write the underlying content, and track the share of conversations it closes without a human. Every question it learns to answer is one that never reaches the queue.
• Hold a first response within 30 minutes on email and Intercom during your shift. Every conversation that reaches you has already been through an AI handoff, so the wait the customer feels starts with you.
• Troubleshoot customer API integrations: authentication and API keys, request and response payloads, HTTP status and error codes, rate limits, pagination, async and bulk job workflows, and sandbox versus production behavior.
• Support customers who consume data through file-based delivery in addition to the API, including file format, schema, field definition, and record count questions.
• Reproduce and document defects. Capture the request, response, identifiers, and timestamps, and open well-formed Jira tickets for Engineering. Track each one to closure and keep the customer updated along the way.
• Join occasional follow-up calls and screen shares when a written exchange is not resolving the issue fast enough.
• Work with the Product Owner to write and maintain help center articles, draft product release notes, and keep our API documentation accurate as endpoints and fields change.
• Spot recurring issues and bring the themes back to Product and Engineering.

Skills and Qualifications* 4+ years in technical support, support engineering, or developer support for an API-first or data product, with a significant share of that time spent helping customers build and debug integrations.

• Hands-on experience supporting a data product delivered through more than one channel, for example a REST API alongside bulk file or feed delivery.
• Fluency in API concepts: REST, HTTP methods and status codes, JSON, authentication tokens, pagination, rate limiting, and webhooks. Comfortable reproducing a customer's request in Postman or curl.
• Working knowledge of databases and query concepts. Enough to reason about schemas, field definitions, record matching and deduplication, and to read or write basic SQL.
• Excellent written English, and clear, easily understood spoken English. Calls are occasional rather than daily, but you should be comfortable getting on a screen share with a US developer when writing is not moving things along.
• Experience using an issue tracker, Jira preferred, to escalate and track defects with an engineering team.
• Hands-on experience with Intercom, Zendesk, or a comparable support platform.
• Demonstrated experience writing customer-facing technical content: help center articles, FAQs, release notes, or API reference documentation.
• Experience supporting US-based customers from an offshore location, on a shift aligned to US business hours.
• Experience curating the knowledge base behind an AI support agent (Intercom Fin, Zendesk AI, or similar) and measurably improving its resolution rate. Preferred.
• Familiarity with OpenAPI/Swagger and a documentation platform such as Stoplight, Readme, or Redocly. Preferred.
• Background in real estate, proptech, mortgage, title, or marketing data. Preferred.
• Light scripting in Python or JavaScript to reproduce integration issues. Preferred.

JOB DESCRIPTION

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a member of our Test Automation Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation and engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

Job responsibilities
In our Test Automation Software Engineering Group, we are looking for people who are passionate about making our software better, adding quality and testing to the process, through innovation and engineering practices.

The ideal candidate is a results-oriented hands-on leader who can handle many different roles such as

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Partnering with key stakeholders to identify the solutions that meet their needs,
• Design, develop, and execute testing scenarios that provide coverage of business functions,
• Perform triage and analysis of failures in complex multi-system environments,
• Develop automation frameworks performing functional and performance testing of API Services.
• Work closely with product management, business analysts, and development resources throughout delivery of solutions.
• Collaborate cross functionality with infrastructure, support, and other software engineering teams.
  Required qualifications, capabilities, and skills
• Formal training or certification on software engineering concepts and 4+ years applied experience.
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Framework/Plugins tools like REST Assured, Cucumber, Serenity, Selenium Web Driver, Gherkin Syntax, Jmeter/Blazemeter.
• Strong knowledge of RESTful Web Services, JDBC technologies, JSON, HTML, XML, maven, Eclipse IDE/InteliJ, GIT/Subversion.
• Passionate about building an innovative culture.
  ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.