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QA Engineer

Manager Business Operations

Microchip Technology Inc.

Garching

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Role description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the
Aggregate System
and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description
Job Summary:
Microchip is seeking a highly motivated Automotive Customer Interface & Process Manager to serve as a key liaison between the company and its automotive customers. This role ensures that both standard and customer-specific automotive requirements are fully supported while driving continuous improvement of business processes, including the integration of AI where applicable. The position combines technical understanding, customer engagement, and process excellence.

Key Responsibilities

Act as an interface between Microchip and automotive customers for process-related topics.
Support and ensure compliance with international automotive standards and customer-specific requirements (e.g., IATF 16949, VDA standards).
Manage and guide customers through core automotive processes, including:

PPAP (Production Part Approval Process) documentation and submissions
Change management procedures
Supply chain escalation handling

Develop, optimize, and standardize internal business processes, leveraging digitalization and AI-based solutions where beneficial.
Communicate complex process requirements clearly to international customers and internal stakeholders.
Coordinate cross-functional teams (quality, supply chain, engineering, sales, marketing) to ensure alignment with customer expectations.
Support and contribute to customer-facing initiatives such as marketing campaigns, technical workshops, and process training sessions.
Monitor customer feedback and drive continuous improvement actions.
Ensure timely resolution of customer issues and escalation management.

Requirements/Qualifications
Qualifications:

Bachelor’s or Master’s degree in Engineering, Business, or a related field.
More than 5 years work experience in the semiconductor and/or automotive industry.
Strong knowledge of automotive quality standards and methodologies (PPAP, APQP, change management, etc.).
Experience in customer-facing roles, preferably with automotive OEMs or Tier 1 suppliers.
Familiarity with process improvement methodologies and digital tools; exposure to AI-driven process optimization is a plus.
Excellent communication and stakeholder management skills.
Fluent in English and German business language

Competencies

Customer-oriented mindset with strong problem-solving skills
Ability to translate technical and process topics into clear communication
Cross-functional collaboration and influence
Process and data thinking and continuous improvement focus
Self-driven, self-motivated

Travel Time
0% - 25%

To all recruitment agencies
:
Microchip Technology Inc.
does not
accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.

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Role description

Descripción:

Apoyar al área de Procesos de Negocio en el análisis, diseño, documentación y mejora de procesos operativos, asegurando que las iniciativas del área se ejecuten de forma ordenada, clara y alineada a las necesidades del negocio.

El rol tiene un fuerte componente operativo, pero también requiere criterio para proponer mejoras, priorizar iniciativas y servir como punto de conexión entre negocio, operaciones y tecnología.

Responsabilidades principales:

1. Análisis y documentación de procesos

Levantar información con diferentes áreas internas (Operaciones, Tecnología, Cumplimiento, Legal, Comercial, Finanzas).
Documentar procesos actuales y futuros (As-Is / To-Be).
Elaborar diagramas, flujos y documentación de procesos y reglas de negocio.
Identificar cuellos de botella, riesgos operativos y oportunidades de mejora.

2. Diseño y creación de workflows

Diseñar y mantener workflows operativos para la gestión o automatización de procesos.
Crear y actualizar workflows en archivos JSON, incluyendo validaciones y reglas básicas.
Trabajar en conjunto con áreas técnicas para la implementación de estos flujos en sistemas internos.
Ejecutar pruebas funcionales y asegurar el correcto funcionamiento de los workflows.
Documentar la lógica y reglas de cada flujo.

3. Gestión y seguimiento de iniciativas

Dar seguimiento a planes de trabajo, tareas y pendientes del área.
Coordinar reuniones, preparar minutas y dar seguimiento a acuerdos.
Identificar dependencias con otras áreas y alertar riesgos o bloqueos.
Apoyar en la priorización de iniciativas de acuerdo con impacto y esfuerzo.

4. Gestión de procesos y mejora continua

Tratar los procesos y workflows como activos vivos del negocio, sujetos a mejora constante.
Proponer ajustes o mejoras con base en la operación diaria y necesidades del negocio.
Traducir requerimientos del negocio en definiciones claras para su implementación.
Dar seguimiento a cambios y asegurar que los procesos cumplan con el objetivo para el que fueron diseñados.

5. Análisis operativo y preparación de entregables

Analizar información relacionada con procesos, indicadores operativos y desempeño de flujos.
Preparar reportes, presentaciones y resúmenes ejecutivos para la gerencia.
Mantener control documental de las iniciativas del área.

6. Soporte operativo y colaboración transversal

Administrar repositorios, controles y documentación del área.
Colaborar con distintas áreas en temas relacionados con procesos y operación.
Asegurar alineación entre procesos, sistemas y requerimientos internos o regulatorios.

Competencias técnicas

Conocimientos en análisis y rediseño de procesos (BPM).
Experiencia en modelado de workflows y manejo de estructuras JSON.
Conocimientos básicos de automatización de procesos o flujos operativos.
Capacidad para entender requerimientos funcionales y llevarlos a procesos claros.
Manejo intermedio de Excel, PowerPoint, Word y herramientas de diagramación.
Deseable: nociones básicas de APIs, lógica condicional o integraciones.
Deseable: experiencia o familiaridad con la industria de pagos, fintech o servicios financieros.

Competencias personales

Pensamiento analítico y enfoque práctico.
Organización y buena administración del tiempo.
Comunicación clara, tanto escrita como verbal.
Proactividad y sentido de responsabilidad.
Atención al detalle.
Capacidad para trabajar con múltiples áreas y prioridades al mismo tiempo.

Nuestra oferta de valor:

Seguro de Gastos Médicos Mayores
Comedor
Fondo de Ahorro
Oportunidades de desarrollo

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This is a saved copy of a posting published elsewhere. Postings get taken down without notice — check the employer's site before applying. mentors.coach is not the hiring party.