MDR Platforms Engineer

Sword Services Greece

is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

About the role...

We are currently seeking to recruit a high caliber, energetic individual to join our Software Development team, in Strasbourg as
Senior Software Engineer
. The successful candidate will work in a multinational environment on a multitude of tasks supporting our core business in Large Scale Information Systems. The company is currently expanding its activities, offering an optimum career advancement opportunity for the successful candidate who should combine a relevant educational and professional background, with enthusiasm and eagerness.

What you will do...

• Develop, Configure and Maintain software components;
• Integrate solutions with PaaS and other components or applications;
• Secure quality via unit tests and automation test scripts;
• Collaborate with architecture team in the design and/or technical documentation of components or solutions;
• Participate in Code Reviews, adhere to software development best practices and improve code quality standards (SDLC).

Technical Skills required...

• Bachelor’s degree in Computer Science, Engineering or any other relevant field;
• Minimum 10 years of experience as a Software Developer;
• Extensive hands-on experience (5 years minimum) with Spring Boot;
• Experience providing technical leadership to development teams;
• Experience working in Agile teams;
• Experience developing and deploying applications in microservice architectures.

Experience in the following will be considered as an asset
:

• Experience with CI/CD and/or CASE tools
• Knowledge and/or experience in Streaming, REST, GRPC, Elastic;
• Experience Cloud Native Architectures;
• Experience in OCP (or equivalent);
• Experience in developing web or multi-tiers or mobile applications.

Behavioral Attributes...

• Self Development: Shows eagerness to grow and achieve more in respective area of expertise;
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our

Sword Services Greece Experience page

on LinkedIn.

Please submit your
CV in English
. All applications will be treated as strictly confidential.

At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

If you don't tick all the boxes but feel you have some of the relevant skills and experience, we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Job Summary:
The Internal IT Support Engineer, based in Algosystems in Athens Greece, will be part of our IT team and provide day-to-day technical support to internal users while ensuring the smooth operation, availability, and security of the company's IT infrastructure.

What You Will Do:
The role is responsible for supporting end users, managing IT equipment, administering Microsoft environments, and contributing to the continuous improvement of our internal IT services.

Requirements
Job Responsibilities

• Provide 1st and 2nd level technical support to internal users.
• Install, configure and troubleshoot Windows desktops, laptops, mobile devices and peripheral equipment.
• Manage Microsoft 365 users, licenses, mailboxes and groups.
• Administer Active Directory and Microsoft Entra ID user accounts, permissions and security groups.
• Prepare and deploy new devices (Windows installation, imaging, software deployment and configuration).
• Troubleshoot hardware, software, VPN, Wi-Fi, printer and network connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Monitor, prioritize and resolve incidents and service requests through the IT ticketing system.
• Maintain IT asset inventory and lifecycle management of company equipment.
• Assist with IT procurement and onboarding/offboarding processes.
• Support endpoint management and device configuration through Microsoft Intune.
• Assist in the administration and monitoring of the company's on-premises and cloud infrastructure.
• Support endpoint security solutions and ensure compliance with IT security policies.
• Create and maintain technical documentation and internal IT procedures.
• Collaborate with Infrastructure, Network and Cybersecurity teams on internal IT projects

Job Qualifications & Skills

• 2+ years of experience in an Internal IT Support, IT Support Engineer or Desktop Support role.
• Strong knowledge of Windows 10/11 administration.
• Experience supporting Microsoft 365 environments.
• Experience with Active Directory administration.
• Good understanding of Microsoft Entra ID (Azure Active Directory).
• Experience with Microsoft Intune or other endpoint management solutions.
• Experience with device imaging and deployment.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems such as OTRS, Jira Service Management, ServiceNow or similar.
• Experience managing IT assets and hardware inventory.
• Excellent troubleshooting and analytical skills.
• Good communication skills in both Greek and English

Benefits
What We Offer:

• Competitive remuneration package
• Private medical and life insurance
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams
• A collaborative and inclusive workplace culture focused on innovation and growth

If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!
We are an equal opportunities employer. All applications will be treated with strict confidentiality. By submitting your CV, you accept the content of our
Privacy Policy
, and consent to the processing of your data as part of this application.
About Profile Software
Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.

📢 Join Novibet as an
SRE
!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for reliability, scalability and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What you will work on

• Serve as the on-call first responder for platform incidents.
• Lead triage, coordinate with DevOps and Engineering, and drive resolution end to end.
• Own post-incident reviews through to completion — close the root cause, not just the ticket.
• Own the full observability stack: alerting, dashboards, log aggregation, and distributed tracing.
• Define what "healthy" looks like for every critical service and enforce those standards.
• Continuously refine alert thresholds to eliminate noise and improve signal quality.
• Systematically reduce the frequency and blast radius of future incidents — not just firefight.
• Analyse trends, track SLI/SLO performance, and identify chronic pain points.
• Drive platform improvements in configuration, architecture, and operational behaviour.
• Identify manual, repetitive operational work and eliminate it.
• Build runbooks, self-healing scripts, and automated remediation tooling.
• Make the whole organisation more resilient, not just the team more efficient.
• Define and track Service Level Indicators and Objectives in partnership with Service Managers.
• Act as the technical voice in reliability commitment conversations.
• Work upstream with Engineers to bake reliability into releases, capacity planning, and load testing.
• Collaborate downstream with DevOps on infrastructure hardening.
• Participate in release planning as a reliability gate before critical deployments.

What you bring

• 3+ years in an SRE, platform engineering, or senior TechOps role.
• Hands-on experience owning an on-call rotation.
• Track record of driving post-incident reviews and delivering on action items.
• Experience in iGaming, fintech, or another regulated 24/7 industry is a significant advantage.
• Calm under pressure — makes good decisions at 3am when things are on fire.
• Ownership-driven — doesn't wait to be asked.
• Analytically curious — wants to understand why things break, not just fix them.
• Cares about making the whole platform better, not just their slice of it.

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey.

Here's how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑 ⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🏋️Free access to our in-house gym to keep you energized
• 🚗Alternative Transportation: Shuttle buses & Carpooling options
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Who are we

We are a vibrant
tech company
that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don't just contribute, they grow.

By joining
Agile Actors
, you don't just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, and others.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That's why we're proud to be officially certified as a
Great Place to Work 2026
, a recognition that reflects our commitment to creating an environment where
talent
,
passion
, and
growth
flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Who will succeed in this role

We're looking for tech professionals with
purpose
,
curiosity
, and
passion
, people who see challenges as opportunities and want their work to have real impact. If solving problems excites you and collaborating with others inspires you, you'll feel right at home with us.

At
Agile Actors
, being part of our team means being
adventurous
and
agile
, ready to embrace new ideas and adapt to dynamic environments. You'll join one of our local teams in Athens, working with talented clients to deliver solutions that shape the future of technology. As you grow through projects with global leaders, you'll be constantly evolving, while being supported in an environment built on
trust
,
respect
, and
empowerment
.

Requirements

• Knowledge of design patterns and principles
• Good knowledge and understanding of JavaScript fundamentals and experience with ES6+ (ESNext)
• Experience in building SPAs with Angular 2+
• Experience in TypeScript
• Experience in building rich responsive/adaptive web UIs with HTML5 and CSS3
• Experience in consuming REST APIs and in REST principles
• Familiarity with version control software tools (preferably Git)

Highly Desired

• Experience with Agile methodologies and frameworks (e.g. Scrum, Kanban)
• Experience with state management tools (e.g. NGRX, NGXS, Akita, Redux)
• Experience in writing Unit tests (e.g. Jest, Jasmine, Karma) and/or e2e tests (e.g. Cypress, Protractor)
• Familiarity with common front-end development tools (e.g. Webpack, Babel, npm, yarn)
• Familiarity with CSS preprocessors (e.g. Sass, LESS) or CSS in JS patterns (e.g. jss, styled components)
• Familiarity with Accessibility and SEO principles
• BSc/MSc in Computer Science or any other related fields

Extras We Love

• Node.js or any other back-end technology experience

Benefits

Compensation benefits

• Tailored Remuneration Package that recognizes your expertise with a competitive salary
• Private Health Care Insurance to ensure your physical well-being.
• Ticket Restaurant Card
• Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.

Developmental Benefits

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.
• Personal Development Plan tailored with your coach to align with your career aspirations.
• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.
• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.
• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.
• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology's future.
• Diverse Customer Ecosystem that offers dynamic opportunities for career growth and development.
• Onboarding Buddy to support and guide you from day one

Working model

• Flexible Working conditions tailored to your assigned account.
• Work-Life Balance with a culture that promotes flexibility and sustainability.

By clicking "Apply" for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.