NOC Technical Leader

Bucharest, Romania

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity
Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident, problem, change and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.

Day-to-day Responsibilities

• Manage and resolve incidents, problems, changes, ITIL processes and monitor applications
• Analyze technical incidents and involve 3rd level support if needed
• Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
• Quickly and accurately determine impact in case of incidents; Implement monitoring for production environments
• Estimate resolution times and establish counter measures in case of high level incidents;
• Initiate improvement plans and prevention of incidents and problems;
• Contribute to the introduction of new products; Coordinate and handle service requests
• Cover 24/7-standby together with the team (once each second month / in a later stage)
• Propose and perform incident/problem resolution via set of static data and configuration settings
• Be gatekeeper of production changes - Review and perform impact assessment of changes from tribes and other divisions. Deep dive into the changes, review test reports [functional and non functional] and challenge status quo

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Hands on expertise in SQL, UNIX, LINUX, Oracle & PostgreSQL databases, Grafana, scripting;
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills;
• High degree of initiative, accuracy, efficiency and attention to detail;
• ITIL certification, proficient in XML/XSD, SEPA; Proven experience in AI adoption and automation;
• Expertise in health check and monitoring capability and related tools such as Dynatrace
• Experience working with Agile methodology and JIRA, Confluence, Github,
• Experience in integration concepts –REST and SOAP principles, message based mechanism, encryption models, authentication and authorization models
• Reasonable knowledge Java 8 or above, any cloud flavor, CI/CD pipeline, microservices, one click deployment, software security aspects
• Fluent English skills

Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Meal vouchers
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Who We Are
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity
Day-to-day Responsibilities

• Takes people management responsibility for group of people across squads for different roles
• Conduct formal performance reviews, identifying strengths and areas for development, with support of Squad Captains, Product Owners and Scrum Masters
• Coaches and mentors Chapter members in their career path, and team membership.
• Defines and sets out Training paths for skill development in the field in collaboration with HR
• Works as technical release manager on full CICD to our cloud platforms
• Lead the design and implementation of CI/CD pipelines and DevOps practices to ensure rapid, reliable, and secure software delivery (build, test, packaging, deployment, observability
• Write documentation [technical and functional] and be involved in support, support during go live

Who Are We Looking For

• Final degree (university or technical college) in software engineering or equivalent education
• At least 8 years of experience in Software Development
• Proven experience designing and implementing CI/CD pipelines; familiarity with tools such as Jenkins, GitLab CI, GitHub, Argo CD, and related testing/QA automation
• Deep practical experience on complex cloud architectures (preferrable GCP, AWS)
• Good focus and understanding on full SDLC
• Experience in Business Analysis and Testing
• Experience with observability and incident response
• Experience with SAFe or other scaled agile frameworks
• Excellent communication, collaboration, and organizational skills; ability to lead through influence and coaching
• Team player; communication strength, capability to work in an international environment and distributed teams

Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

About The Role
What if your engineering skills could directly shape the platforms and systems behind the AI revolution? We're looking for Senior Software Engineers in Bucharest to design, build, and scale the infrastructure that powers cutting-edge AI products used by millions of people worldwide.

This is high-impact, technically challenging work — the kind that keeps great engineers engaged. You'll tackle real architectural problems, write code that matters, and collaborate with some of the sharpest minds in AI research and engineering.

This is a fully remote, flexible contract role. If you're an experienced engineer in Bucharest who thrives on autonomy, writes clean and scalable code, and wants to work at the frontier of technology — we want to hear from you.

• Organization: Alignerr
• Type: Hourly Contract
• Location: Remote
• Commitment: 20–40 hours/week

What You'll Do

• Design, develop, and maintain production-grade software systems that support AI training, evaluation, and deployment pipelines
• Write clean, well-tested, and performant code in Python, TypeScript, or other modern languages
• Build and optimize APIs, data pipelines, and backend services that operate reliably at scale
• Architect solutions that balance speed of delivery with long-term maintainability
• Troubleshoot complex technical issues across distributed systems and cloud infrastructure
• Collaborate asynchronously with cross-functional teams — including ML engineers, researchers, and product managers
• Participate in code reviews and contribute to engineering best practices across the team
• Work independently on well-scoped projects with meaningful ownership and autonomy

Who You Are

• 5+ years of professional software engineering experience
• Strong proficiency in at least one modern programming language — Python, TypeScript/JavaScript, Go, Java, or similar
• Solid understanding of software architecture, design patterns, and system design principles
• Experience building and deploying backend services, APIs, or data-intensive applications
• Comfortable working with cloud platforms (AWS, GCP, or Azure) and containerized environments
• Familiar with version control (Git), CI/CD workflows, and modern development tooling
• Strong debugging and problem-solving skills — you can navigate ambiguity and find root causes efficiently
• Excellent written communication skills — you can document decisions, explain tradeoffs, and collaborate effectively in an async-first environment
• Self-directed and reliable — you manage your own time and deliver consistently without close supervision

Nice to Have

• Experience with ML/AI infrastructure — training pipelines, model serving, data annotation platforms, or evaluation frameworks
• Familiarity with large-scale data processing tools (Spark, Kafka, Airflow, or similar)
• Background in distributed systems, microservices architecture, or event-driven design
• Experience with infrastructure-as-code (Terraform, Pulumi) or Kubernetes
• Contributions to open-source projects or a public portfolio of technical work
• Previous experience in a remote-first or async-heavy engineering culture

Why Join Us

• Work on cutting-edge AI infrastructure alongside world-class research labs and engineering teams
• Fully remote and flexible — set your own schedule and work from anywhere
• Tackle genuinely hard technical problems with real-world impact at scale
• High autonomy and ownership — no micromanagement, just meaningful engineering work
• Collaborate with a global community of top-tier engineers and researchers
• Potential for ongoing work, expanded scope, and long-term contract extension as projects grow

Overview
Are you interested in working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Interested in a start-up environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? Then the Engineering Operations (EngOps) Team is for you!

The Senior Azure Customer Engineer (ACE) Manager is accountable for end-to-end engineering support delivery for an assigned portfolio of Microsoft strategic customers, demonstrating a critical partnership with internal and external stakeholders.   This role serves as the primary leadership point of accountability and/or escalation for their portfolio of customers and has direct people management responsibility for Azure Customer Engineers. The ACE Manager is responsible for driving customer satisfaction.

We are fundamentally changing how we deliver world-class support to our top Azure customers and building a new global support and operations team to do it. We are looking for a customer-obsessed Support Manager to help us launch and grow a new team focused on delivering an extraordinary experience reinventing customer support. This is a unique role in the EngOps team following the 'Player-Coach' leadership principle with 50% customer engagement on complex support issues, and 50% managing and coaching a team of Azure Cloud Engineers in supporting our top Azure customers. This role requires operational, leadership, and technical skills to manage a team of engineers responsible for providing world class support to our customers. You will work with industry leading companies and directly partner with engineering teams within Azure to deliver solutions and new capabilities, leading a team of highly skilled engineers delivering support for our customers’ most mission critical Azure deployments.

• Hire, on-board, develop, coach, mentor and evaluate Azure Customer Engineers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.
• Leverages effective cross-team collaboration and communication skills.
• Coach and enable your team to deliver world class support with an engineering mindset to strategic S500 customers.
• Drive operational excellence, including ACE direct case ownership, improved Time to Mitigate (TTM) and ACE Problem Resolution Owner function.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities
Lead a Customer Obsessed Support Delivery Team:

• Lead a high-performing team that will directly support our top Azure customers and resolve critical and complex technical issues in a 24x7x365 environment. Align team efforts to deliver world-class support to meet our customer's requirements.
• Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.
• Build a team culture that thrives on customer obsession, where team members go above and beyond their immediate issue at hand to delight the customer and can predict and resolve the next issue before the customer reports it.

Continual Engineering Improvement:

• Build a framework where the team not only works closely with Azure engineering teams to support customers with their complex issues but invests in engineering practices such as daily scrum and triage meetings to deeply understand platform gaps based on feedback from customers, and insights gained while supporting them.
• Create standards and best practices that simplify and optimize support capabilities, and drive adoption across multiple service teams across Azure, as well as to our broader Azure support delivery teams.
• Create an environment that fosters innovative approaches to automating customer solutions. Establish tight integration with Cloud Engineering System to continually improve the Azure support tooling and diagnostics capabilities.

Support Readiness:

• Foster an environment where support engineers are onboarded with the right balance of technical depth and breadth, so they can support a broad range of complex scenarios.
• Establish a readiness framework where support engineers are abreast of the latest technologies in a constantly changing environment.

People Leadership:

• Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives. Balance the development of existing employees while bringing in new external and internal talent. Identify and develop technical and soft skills needed to deliver outstanding support and solutions to our customers.
• Create an inclusive work environment where every employee can effectively engage and wants to be part of the team. Provide ongoing feedback that helps direct reports improve their performance. Promote a positive environment across the organization by modeling behavior that promotes good morale.
• Drive up-leveling of team’s technical skills
• Build and develop ACE Technical Subject Matter Expertise to effectively address complex problems
• Leverage resources to help employees develop skills and support their career interests.
• Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.

Qualifications
Required Qualifications:

• Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND extensive experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
• Extensive experience delivering solutions and support to enterprise customers
• Proven experience managing and leading highly technical teams in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, Engineering or related field
• Some experience with cloud computing technologies; Azure Cloud preferred
• Strong communication skills with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

Additional Preferred Qualifications

• Knowledge of modern engineering practices such as Agile, Lean etc.
• Strong passion and focus on delivering the right customer experience
• Demonstrated ability to recruit and develop global teams
• Ability to innovate and drive change
• Ability to build a deep relationship with internal teams and customers

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Customer Experience Engineering M4 - The typical base pay range for this role across Romania is lei 263,600.00 - lei 434,000.00 per year. Certain roles may be eligible for benefits and other compensation.

Find Additional Benefits And Pay Information Here
https://careers.microsoft.com/v2/global/en/corporate\-pay/romania\-corporate\-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations.