Principal Release Engineer (Go)

Job Description
Tieto Tech Consulting (MentorMate from 2001 to 2026), is looking for a highly skilled and motivated
Senior Messaging Engineer
, a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence. Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!

• Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
• Enjoy unmatched growth opportunities with BICS vast network and customers around the world.

Tieto - BICS team has been growing since 2010… and we are looking forward to growing with you!

Responsibilities

• Report to the Messaging Value Stream Agile Master.
• Provide second-line support for SMS, MMS, and SMS Firewall services.
• Review internal and external operational processes in order to optimize repair efficiency.
• Identify improvement opportunities and follow up on the implementation of improvement actions.
• Be ready to lead the repair team squad by managing, steering, and coordinating team activities when required.
• Follow up on network and service availability and quality, performing proactive and reactive maintenance actions.
• Work closely with the Customer Care team to identify and resolve problems reported by customers.
• Perform incident management activities as well as planned works.
• Cooperate with vendors, monitor their performance, and ensure proper service delivery.
• Participate in the implementation of new services and network rollout projects, in collaboration with engineering teams.
• Take part in guard duty services.

Qualifications

• 5+ years of experience in telecom, mainly in Messaging, Signaling, or Roaming areas (mobile telecommunications or international carrier telecom).
• Familiarity with Telecom technologies and ITU/ETSI standards.
• Good knowledge of SS7 / SIGTRAN, LTE, GSM call flows, and roaming scenarios.
• Good operational knowledge of Linux.
• Upper-intermediate level of English

Will be an advantage

• Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, or ICT.
• Experience with HTTPS (APIs), MMS, Kibana, or Openmind software.
• Familiarity with DevOps concepts and tools (containers, Ansible, CI/CD, Splunk, Kubernetes, AWS, etc).
• Knowledge of Docker.
• Experience with IT tools and scripting, such as Splunk or Python.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto

Requisition ID 36978

Office Country Bulgaria

Office City Sofia

Division Information Technology

Contract Type Fixed Term

Contract Length 3 years

Posting End Date 27/08/2026

We're looking for an
Associate, ServiceNow Engineer
to join our growing technology team and help drive the evolution of our ServiceNow platform. This role focuses on ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM), supporting the delivery of reliable, scalable and automated technology services across the organisation. You'll work with a modern ServiceNow environment, designing intelligent workflows, improving operational processes and developing integrations that enhance the employee experience and increase service efficiency. From Incident and Change Management to CMDB and Discovery, you'll play a key role in shaping how technology services are delivered and supported. This is an excellent opportunity for someone who is passionate about the ServiceNow platform and wants to take ownership of impactful solutions while working in a collaborative, forward-thinking technology environment.

What You'll Be Doing

• Configure, develop and enhance ServiceNow ITSM and ITOM capabilities, including Incident, Problem, Change, Event Management, Discovery and CMDB.
• Design and optimise workflows that automate operational processes, improve service delivery and reduce manual effort.
• Own the ongoing maintenance and enhancement of ServiceNow configurations, ensuring platform stability, performance and alignment with business requirements.
• Develop and maintain ServiceNow integrations with enterprise systems and third-party applications using APIs and web services.
• Manage and improve CMDB data quality, configuration governance and service dependency mapping.
• Deploy, maintain and optimise ServiceNow Discovery to provide accurate visibility of infrastructure and service relationships.
• Build dashboards, reports and analytics that provide meaningful operational insights, KPI tracking and service performance monitoring.
• Partner with technology teams and business stakeholders to gather requirements and translate them into scalable technical solutions.
• Lead and support user acceptance testing, platform upgrades and release activities.
• Identify opportunities to automate operational activities, strengthen controls and improve platform efficiency.
• Troubleshoot complex platform and integration issues, perform root cause analysis and implement sustainable solutions.
• Contribute to ServiceNow governance, development standards and platform best practices.
• Support and mentor junior team members while promoting knowledge sharing and continuous improvement across the team.
• Collaborate across the wider ServiceNow ecosystem and contribute to ongoing platform transformation initiatives.

Need to Have

• Degree-level education or equivalent professional experience.
• Hands-on experience configuring and implementing ServiceNow ITSM and/or ITOM modules.
• Strong understanding of IT service management processes, including Incident, Problem and Change Management.
• Experience working with ServiceNow Discovery and Configuration Management Database (CMDB).
• Experience developing workflows, automations and platform enhancements using ServiceNow development tools.
• Experience building integrations between ServiceNow and enterprise applications using REST, SOAP or similar technologies.
• Strong understanding of service modelling, dependency mapping and configuration management principles.
• Experience creating ServiceNow dashboards, reports and operational performance metrics.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Understanding of ServiceNow platform governance, development lifecycle and best practices.
• Ability to work independently, manage competing priorities and deliver high-quality solutions.
• Strong communication and stakeholder management skills.

Nice to Have

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or Implementation Specialist certifications.
• Experience with Flow Designer, IntegrationHub and ServiceNow automation capabilities.
• Knowledge of scripting and ServiceNow development frameworks.
• Experience integrating ServiceNow with DevOps, CI/CD or release management processes.
• Familiarity with Agile delivery methodologies.
• Experience working within large-scale enterprise technology environments.
• Exposure to additional ServiceNow modules and platform capabilities.
• Experience delivering user training, adoption activities or coaching junior colleagues.
• Understanding of cloud, infrastructure or enterprise operations environments.

Why You'll Love This Role

• Own high-impact solutions that support critical technology services across the organisation.
• Work with modern ServiceNow capabilities across ITSM, ITOM, Discovery, CMDB, integrations and automation.
• Drive digital transformation by replacing manual processes with scalable, automated solutions.
• Partner with senior stakeholders and influence how technology services are delivered and supported.
• Expand your ServiceNow expertise across platform engineering, service management and operational automation.
• Join a collaborative technology team that values innovation, continuous learning and professional development.
• Build solutions with real-world impact that help the organisation operate more efficiently, reliably and effectively.

What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD Environment Provides You With

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum).
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

ДЕТАЙЛИ ЗА ПОЗИЦИЯТА

• Локация: Нестле България, Фабрика София, ул. Анри Нестле 2;
• Работнo време: редовна смяна
• Условия: Постоянен трудов договор, 25 дни годишен отпуск, допълнително здравно осигуряване, месечни ваучери за храна, както и други социални придобивки.
• Ниво на позицията: I

Нестле България с централен административен офис, фабрика за производство на шоколадови и захарни изделия и дистрибуционен склад е работодател на над 1000 служители. Ако си динамичен и отговорен човек, с мотивация за работа в сферата на производството на шоколадови изделия, не се колебай да кандидатстваш за позицията Инженер автоматизация.

ПРЕЗ ЕДИН ТВОЙ ДЕН ..........

• Анализираш и активно участваш в предприемане на превантивни мерки и отстраняване на аварийни ситуации (периферно оборудване и прибори, свързани с DCS системи) на електроинсталации за управление на производствените машини;
• Предлагаш начини за оптимизиране на работните процеси, процедури, технически ресурси и участваш в тяхното изпълнение;
• Намираш и отстраняваш проблеми в компютърната система и програмируемите контролери;
• Извършваш диагностика и ремонт на електро задвижвания;
• Участваш в разработването и изпълнението на планове за извършване на ремонт и внедряване на нови проекти (контрол на подизпълнители и приемане на извършена работа, организиране на обучения на ниво опериране и електрическа поддръжка на оборудването);
• Правиш промени по програмните алгоритми с цел оптимизация на работата на машините;
• Участваш в проекти за дигитализация и интеграция на системите за автоматизация към ЕРП системата.
• Управляваш инженерни проекти в част електро и автоматизация;
• Изготвяш спецификации на техническо оборудване (сензори, контролери)
• Извършваш настройка и тест на комуникационно оборудване;

ТИ СИ ПОДХОДЯЩ, АКО ИМАШ...

• Висше инженерно образование в областта на електро и автоматизация;
• Опит в сферата на автоматизация;
• Висока степен на самостоятелност, отговорност и инициативност;
• Добро владеене на английски език е предимство;
• Опит в работата със системни софтуери на Siemens (TiaPortal) и Allen Bradley (Studio 5000), FactoryTalk, Codesys, AVEVA Wonderware;
• Аналитично мислене и способност за работа в екип.
• КАКВО ПРЕДЛАГАМЕ?
• Обучение на работното място;
• Атрактивен пакет от социални придобивки – 25 дни платен годишен отпуск, месечни ваучери за храна на стойност 102 EUR, допълнително здравно осигуряване и др.
• Възможности за развитие.

Само одобрените по документи кандидати ще бъдат поканени на интервю.

Предоставените от вас лични данни са защитени по смисъла на ЗЗЛД.

About Us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them.

Our Product & Tech teams drive us forward in an ever-evolving digital landscape, delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists.

With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career can take you.

Build a newsworthy career at the FT.
Our commitment to diversity, equity and inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

About You
You are an experienced technical architect with a track record of shaping architecture and technical strategy across complex technology environments. You are comfortable working across multiple products, platforms and engineering teams, bringing clarity and direction to complex technical decisions while balancing strategic goals with pragmatic delivery.

You are an excellent communicator and collaborator who can build trusted relationships with engineers, product leaders, business stakeholders and technology partners. You are able to influence at a senior level, bringing teams together around common architectural principles and helping them make decisions that support both immediate delivery and the long-term health of our technology landscape.

You are also an experienced technical leader who enjoys developing and supporting other senior technologists. You can provide clear direction while creating the autonomy for experienced technical leaders to succeed, and you are comfortable combining hands-on architectural leadership with people management responsibilities.

Our ideal candidate brings fresh perspectives, strong technical judgement and a collaborative approach to architecture. You are curious about technology, comfortable navigating ambiguity and passionate about simplifying complex technology landscapes and helping engineering teams build secure, scalable and sustainable solutions.

About The Team
Internal Products Technology is responsible for the platforms, products and services that support many of the Financial Times’ critical internal business capabilities.

Our teams work across a broad technology landscape spanning Commercial Technology, Finance, People, Digital Print Services and other corporate capabilities. This includes enterprise SaaS platforms, cloud-native applications, integrations, data flows and internally developed software.

As our technology landscape continues to evolve, we are strengthening our approach to architecture to ensure that decisions made across individual products and platforms contribute to a coherent, scalable and sustainable technology ecosystem.

The Principal Technical Architect will play a key role in establishing this capability, working across Internal Products and with architecture and engineering colleagues throughout the FT.

What You’ll Work On
As the
Principal Technical Architect
for Internal Products, you will provide architectural leadership across our portfolio of enterprise platforms and internally developed applications.

To date, architecture and technical design have largely been owned within individual product, platform and engineering teams. As our technology landscape grows in complexity, and as we undertake significant transformation across our enterprise platforms, we need to strengthen our approach to architecture across Internal Products.

You will define architectural principles, technology standards and reusable patterns that enable teams to make consistent and sustainable technology decisions. You will identify opportunities to simplify our technology landscape, improve interoperability, reduce duplication and ensure our platforms can evolve effectively as our business needs change.

You will also provide architectural leadership for major strategic initiatives, with a particular focus on the Commercial Technology Programme, helping teams translate business strategy and requirements into scalable technology architectures and ensuring programme-level decisions align with our longer-term technology direction.

This is a senior ‘Principal’ role, combining organisation-wide architectural leadership with people leadership. You will lead architecture across Internal Products, driving consistency, clarity and best practice through technical leadership, collaboration and influence. You will also directly manage two senior technical leaders, supporting their development and ensuring strong alignment of architectural and technical direction across the organisation.

Your Responsibilities Will Include
Architecture & Technical Strategy

• Acting as the technical authority on architecture across Internal Products, providing direction across enterprise platforms, applications and strategic programmes.
• Defining and evolving architectural principles, technology standards, reference architectures and reusable patterns.
• Establishing a clear architectural direction for Internal Products that aligns with the Technology Director’s strategy and the wider FT technology strategy.
• Developing target architectures and technology roadmaps that help teams evolve their platforms towards a simpler and more sustainable technology landscape.
• Identifying opportunities to consolidate capabilities, promote reuse and reduce unnecessary technology complexity and technical debt.
• Ensuring architectural decisions appropriately consider scalability, resilience, security, operability, maintainability and cost.
• Identifying emerging architectural risks and working with teams to develop pragmatic approaches to addressing them.

Strategic Programmes & Solution Architecture

• Providing architectural leadership for major transformation initiatives, including the Commercial Technology Programme.
• Working with product, engineering and business teams to translate strategic objectives and complex business requirements into technology architectures.
• Supporting significant technology and platform decisions, ensuring solutions align with longer-term architectural direction.
• Providing architectural oversight across programmes involving multiple platforms, teams, integrations and technology partners.
• Helping teams understand architectural trade-offs and make pragmatic decisions that balance immediate delivery needs with longer-term sustainability.
• Evaluating technology platforms and strategic suppliers, providing architectural input into technology selection and investment decisions.

Integration & Platform Architecture

• Establishing and promoting consistent integration patterns across enterprise SaaS platforms, cloud-native services and internally developed applications.
• Defining principles and standards for APIs, events and system interoperability.
• Ensuring integration decisions promote appropriate reuse, loose coupling and clear ownership between systems and domains.
• Working with teams to identify opportunities to simplify integrations and reduce duplication across the technology estate.
• Collaborating with platform, security and engineering teams to ensure solutions meet wider FT technology standards.

Technical Leadership & People Development

• Managing and supporting two senior technical leaders, providing coaching, feedback and career development.
• Setting clear expectations and creating the autonomy for senior technical leaders to lead effectively within their areas.
• Ensuring strong alignment between architectural direction and technical leadership across Internal Products.
• Supporting the development of architecture and engineering leadership capability across the organisation.
• Mentoring senior engineers and others taking architectural responsibility within their teams.
• Creating an environment that encourages constructive technical challenge, collaboration, knowledge sharing and continuous learning.
• Helping build a strong architecture community and culture across Internal Products.

Architecture Governance & Collaboration

• Establishing pragmatic architecture governance that provides appropriate oversight while enabling engineering teams to retain autonomy.
• Leading architecture reviews for significant technology decisions and solutions.
• Partnering closely with Principal Engineers and Engineering Leads to ensure architectural direction can be effectively translated into engineering delivery.
• Building effective relationships with Product Managers, business stakeholders and technology leaders to ensure architecture is informed by both technology and business priorities.
• Collaborating with architects and engineering colleagues across the wider FT to promote consistency, shared standards and reuse.
• Clearly communicating architectural decisions, trade-offs, risks and recommendations to both technical and non-technical audiences.
• Representing Internal Products in relevant architecture and technology forums across the FT.

Technical And Leadership Experience We’re Looking For

• Demonstrable experience in a senior technical, solution or enterprise architecture role within a complex technology organisation.
• Experience defining architectural direction across multiple applications, platforms and business domains.
• Strong knowledge of modern application architecture, enterprise SaaS platforms, cloud-native technologies and distributed systems.
• Strong understanding of enterprise integration, APIs, event-driven architecture and common integration patterns.
• Experience establishing architectural principles, standards and governance while enabling teams to retain appropriate autonomy.
• Experience translating complex business requirements and strategic objectives into pragmatic technology architectures and roadmaps.
• Experience providing architectural leadership for significant transformation programmes involving multiple platforms, teams and stakeholders.
• Strong understanding of public cloud environments, preferably AWS.
• Experience identifying and managing architectural risk, technical debt and technology lifecycle challenges.
• Experience managing, coaching or developing senior technical professionals.
• Ability to provide leadership to highly experienced technical colleagues while empowering them to retain ownership and autonomy within their areas.
• Excellent communication skills and the ability to explain complex technical concepts and trade-offs to both technical and non-technical audiences.
• A track record of influencing across organisational boundaries and aligning teams around longer-term technical direction.
• Ability to balance strategic architectural thinking with the practical realities of technology delivery.
• Experience with enterprise platforms such as Salesforce, Oracle Fusion, Workday or similar SaaS ecosystems would be advantageous.
• Experience modernising complex or legacy enterprise technology estates would be advantageous.
• Experience evaluating technology vendors and participating in technology selection or procurement processes would be advantageous.

Characteristics we value

• Strong collaboration and communication skills.
• Pragmatism and good judgement when balancing technical, product and business needs.
• The ability to think strategically while remaining close to technology and delivery.
• A strong sense of ownership and accountability.
• Curiosity and a commitment to continuous learning.
• An ability to bring people together around complex technical decisions.
• Confidence influencing across teams and organisational boundaries.
• Strong coaching and mentoring skills, particularly when working with experienced technical leaders.
• An ability to navigate ambiguity and provide clarity in complex environments.
• A genuine interest in helping others grow through mentoring, coaching and knowledge sharing.
• An appreciation for simplicity, sustainability and long-term technical quality.

In Return, We Can Offer You

• Annual bonus scheme
• 25 days paid leave
• 24/7 Employee Assistance Program
• Life Insurance
• Enhanced Parental Leave policy
• Food Allowance
• Multisport Card
• Both in house and external training programs
• Your own training dedicated budget (for conferences, courses etc.)

We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams.

Our commitment to diversity, equity and inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

Accessibility
We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

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